ITS Mission
Information Technology Services is committed to delivering innovative, sustainable, and people-centric technology solutions.
Strategic Priorities
Advance Emerging Technologies – Expand access to artificial intelligence and modern solutions to support USC’s academic, research, and administrative needs.
Operational Excellence – Streamline processes and consolidate services to improve efficiency, reduce costs, and enhance service delivery.
Risk Reduction – Strengthen cybersecurity, compliance, and business continuity to protect the institution and minimize exposure.
Enterprise Goals
Artificial Intelligence Position ITS as USC’s central hub for secure, centralized AI services by enabling enterprise access to AI tools that foster a university-wide culture of operational efficiency and data-driven decision making.
Service & Portfolio Delivery Increase customer trust in ITS by delivering reliable, high-quality services, consistent measurement, and unified project management for greater visibility, accountability, and value.
Risk Management & Cybersecurity Mature our cybersecurity and risk posture by managing risks, maintaining compliance, business continuity, and a culture of shared responsibility.
Research Computing Strengthen USC’s computational and data ecosystem to enable leadership in AI-driven research and innovation by enhancing research IT capacity, ensuring sustainability, and fostering cross-divisional collaboration.
Continuous Improvement Drive continuous improvement through automation and root-cause elimination to reduce operational effort and reinvest capacity in higher-value initiatives.
Talent Management Accelerate ITS’ talent management maturity by engaging all ITS leaders in evaluating organizational skills, mitigating staffing and succession risks, and growing the capabilities and career development for all ITS staff.
Guiding Principles
- Customers Front & Center
- Our People at Heart
- Lean Into Our Central Role
- Technology for the Future
- Focus on Value & Excellence
News
- New Zoom Phone Features Enabled
ITS will be enabling additional Zoom Phone features on April 20, 2026. New Zoom Phone Features More information Zoom support…
Continue Reading New Zoom Phone Features Enabled - Your USC NetID Login Format Is Changing in July
USC is updating the way you log in. This change helps improve security and aligns with modern authentication standards. What’s…
Continue Reading Your USC NetID Login Format Is Changing in July - ITS Summit Fosters Leadership Development
Collaboration is key: ITS Employees attend the most recent Leadership Summit coordinated by Kimmie Lu, Senior Director, Enterprise Financial Solutions…
Continue Reading ITS Summit Fosters Leadership Development - Resolved Service Disruption: VBB and HSA Buildings Connectivity Issues (April 7)
The service issues which were impacting network connectivity at Valley Boulevard Building (VBB) and Health Science Alhambra (HSA) sites have…
Continue Reading Resolved Service Disruption: VBB and HSA Buildings Connectivity Issues (April 7) - Software Update: Zoom (Apr. 10)
Beginning at 8:00 AM PST, April 10, 2026, ITS will apply an urgent update to Zoom apps. The Zoom app…
Continue Reading Software Update: Zoom (Apr. 10)
ITS Support
- The ITS Service Desk provides support to the USC community 24 hours a day, 365 days a year.
- Call (213) 740-5555 and choose option 2 to receive assistance. Please note that some requests may require a government ID for user verification.
- Report an Issue on the ITS Service Portal.
- Search for information on the ITS Service Portal.