External Complaint Processes | UMGC

External Complaint Processes | UMGC
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External Complaint Processes
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Institutions of higher education are required to provide prospective and current students with contact information for relevant external entities tasked with complaint oversight.
If a prospective or current student has a complaint, the student must first go through
UMGC's standard procedure for resolution of student grievances
before submitting a complaint to an external entity.
Filing Complaints with UMGC's State Approval Agency
UMGC is authorized by the Maryland Higher Education Commission (MHEC) to operate as an institution of higher education in Maryland. UMGC is a member of the State Authorization Reciprocity Agreement (SARA), which permits UMGC to offer distance education in 48 states and Washington, D.C. SARA stipulates that if a prospective or current student is not satisfied with the outcome of the institution's internal process, the complaint may then be brought to the SARA portal entity in the institution's home state.  Student complaints regarding grades and student conduct penalties may not be addressed through SARA. UMGC's portal entity is MHEC. Find out about
UMGC's state authorization
Students who wish to file a complaint with MHEC should refer to
MHEC's website
for complete information.
MHEC's contact information is
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Toll-Free:
800-974-0203
Phone:
410-767-3300
Filing Complaints with Your State
Each state's higher education regulatory authority's contact information is provided in the section below entitled Contact Information for State Higher Education Regulatory Authorities. Veteran and other GI Bill®1 eligible students may also contact their state's own State Approving Agency to file complaints after going through UMGC's student grievance procedures.
Contacts for Maryland, Washington, and Virginia students seeking additional assistance with, or to file a complaint regarding, their student loans are also provided in the Contact Information section.
Under SARA, students may choose to work through their own state's portal entity for complaint resolution; however, MHEC is responsible for overseeing the investigation and complaint resolution. Each state’s portal entity can be found on
NC-SARA's website
by clicking on your state.
Reporting Fraud, Waste, and Abuse of UMGC Resources
UMGC is committed to the responsible stewardship of university resources. Whether you are part of management, a faculty or staff member, a student, or a member of the public, we encourage you to report known or suspected dishonest acts by employees, outside contractors, or vendors to the University System of Maryland Office of Internal Audit here:
University System of Maryland Fraud Hotline
In addition, the State of Maryland's Office of Legislative Audit (OLA) operates a hotline to receive allegations of fraud, waste, or abuse of State government resources. To report fraud to OLA, click the link below:
Office of Legislative Audits Fraud Hotline
Filing Complaints with UMGC's Accreditor
UMGC is accredited by the Middle States Commission on Higher Education (MSCHE), a regional institution accrediting agency recognized by the U.S. Department of Education. Learn more about
UMGC's accreditation
. Prospective or current students who wish to file a complaint with MSCHE should refer to the
MSCHE website
for complete information.
MSCHE's contact information is
Middle States Commission on Higher Education
3624 Market Street Second Floor West
Philadelphia, PA 19104-2680
Phone:
267-284-5000
Contact Information for State Higher Education Regulatory Authorities
A - E
F - J
K - O
P - T
U - Z
U.S. Territories
Alabama
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104-3758
Phone:
334-242-1998
Mailing Address:
P.O. Box 302000
Montgomery, AL 36130-2000
Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Toll-Free:
800-441-2962
Phone:
907-465-2962
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Phoenix, AZ 85007
Phone:
602-542-5709
Arkansas
Arkansas Department of Higher Education
423 Main Street
Suite 400
Little Rock, AR 72201
Phone:
501-371-2000
E-mail:
ADHE_Info@adhe.edu
California
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Phone:
833-942-1120
E-mail:
dca@dca.ca.gov
Colorado
Colorado Department of Higher Education
1560 Broadway
Suite 1600
Denver, CO 80202
Phone:
303-862-3001
URL:
Connecticut
Connecticut Office of Higher Education
450 Columbus Boulevard
Suite 510
Hartford, CT 06130-1841
Phone:
860-947-1800
URL:
Delaware
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
Phone:
302-735-4000
Florida
Florida Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone:
850-245-3200
E-mail:
Joey.Smith@fldoe.org
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Suite 220
Tucker, Georgia 30084-5305
Phone:
770-414-3300
Hawaii
Hawaii Postsecondary Education Authorization Program
335 Merchant Street, Room 310
Honolulu, HI 96813
Phone:
808-586-7327
E-mail:
hpeap@dcca.hawaii.gov
Mailing Address:
P.O. Box 541
Honolulu, HI 96809
You may file a complaint with the Hawaii Postsecondary Education Authorization Program (HPEAP) after you exhaust all administrative remedies available at UMGC; however, if your complaint involves a violation of state or federal criminal law, this requirement does not apply.
Are you a former student? If it is still within two years after you discontinued enrollment at UMGC, you may file a complaint. If two years have passed, the time within which you could file a complaint has passed; however, if your complaint is related to obtaining transcripts, the two-year restriction does not apply.
STEP 1:
Complete and submit the HPEAP complaint form. HPEAP may investigate complaints based on possible violations of Act 180, SLH 2013, or any rules promulgated under this act. HPEAP does not have jurisdiction to consider complaints that infringe on the academic or religious freedom of or question the curriculum content of an institution.
STEP 2:
After you complete the HPEAP complaint form, HPEAP determines whether your complaint was properly filed and whether it warrants investigation. If a complaint warrants investigation, HPEAP forwards the complaint to UMGC. UMGC has 30 days to respond in writing to the complaint. During the 30-day period, UMGC, with HPEAP's assistance, may attempt to resolve the complaint with you. If HPEAP determines at any time that the complaint no longer warrants investigation, HPEAP will dismiss the complaint.
STEP 3:
If a complaint is not resolved within the 30-day period, HPEAP may dismiss the complaint based on the response of UMGC or investigate and, where appropriate, take disciplinary action in a manner consistent with Hawaii Revised Statutes Chapter 91.
Idaho
Idaho Private Postsecondary Educational Institutions
650 West State Street, Suite 307
Boise, ID 83702-0037
Contact: Val Fenske, Private Postsecondary and Proprietary Schools Coordinator
Phone:
208-332-1587
Mailing Address:
P.O. Box 83720
Boise, ID 83720
Illinois
Illinois Board of Higher Education
1 N. Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1377
Phone:
217-782-2551
E-mail:
info@ibhe.org
Indiana
Indiana Commission for Higher Education
101 W. Ohio Street
Suite 300
Indianapolis, IN 46204
Phone:
317-464-4400
Iowa
Iowa College Student Aid Commission
430 East Grand Ave, Fl3
Des Moines, IA 50309-1920
Toll-Free:
877-272-4456
(Information Service Center)
Phone:
515-725-3400
Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Phone:
785-430-4240
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive
Frankfort, KY 40601
Phone:
502-573-1555
Louisiana
Board of Regents, State of Louisiana
1201 N. Third Street
Suite 6-200
Baton Rouge, LA 70802
Phone:
225-342-4235
Mailing Address:
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Phone:
207-824-6600
Maryland
UMGC's home state is Maryland. Complaints from students located in any state may be submitted to the Maryland Higher Education Commission.
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Toll-Free:
800-974-0203
Phone:
410-767-3300
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Dept. of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Phone:
410-230-6077
Toll-free:
1-888-784-0136
E-mail:
studentloan.ombudsman@maryland.gov
Massachusetts
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Phone:
617-994-6950
Michigan
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30004
Lansing, MI 48909
Phone:
517-373-1820
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108-5227
Toll-Free:
800-657-3866
Phone:
651-642-0567
Mississippi
Board of Trustees, Mississippi Institutions of Higher Education
3825 Ridgewood Road
Jackson, MS 39211
Phone:
601-432-6198
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Toll-Free:
800-473-6757
Phone:
573-751-2361
Montana
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Phone:
406-444-6570
Nebraska -
Nebraska's Coordinating Commission for Postsecondary Education
140 N. 8th Street
Suite 300
Lincoln, NE 68508
Phone:
402-471-2847
Mailing Address:
P.O. Box 95005
Lincoln, NE 68509-5005
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway
Suite 115
Las Vegas, NV 89123
Phone:
702-486-7330
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Phone:
603-271-3494
New Jersey
New Jersey Secretary for Higher Education
20 West State Street
4th Floor
Trenton, NJ 08608-1206
Phone:
609-292-4310
Mailing Address:
NJ Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
New Mexico
New Mexico Higher Education Department
2044 Galisteo Street
Suite 4
Santa Fe, NM 87505-2100
Phone:
505-476-8400
New York
New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 960EBA
Albany, NY 12234
Phone:
518-474-1551
E-mail:
ocueinfo@nysed.gov
North Carolina
University of North Carolina Board of Governors
910 Raleigh Road
Chapel Hill, NC 27514
Phone:
919-962-1000
North Dakota
North Dakota University System
600 E. Boulevard Avenue
Department 215
10th Floor, State Capitol
Bismarck, ND 58505
Phone:
701-328-2960
Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Phone:
614-466-6000
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Phone:
405-225-9100
E-mail:
communicationsdepartment@osrhe.edu
Oregon
Oregon Office of Degree Authorization
255 Capitol Street NE
3rd Floor
Salem, OR 97310
Contact: Juan Baez-Arevalo, Director, Private Postsecondary Education
Phone:
503-947-5977
E-mail:
juan.baez-arevalo@state.or.us
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Phone:
717-783-6788
Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
Phone:
401-456-6000
South Carolina
South Carolina Commission on Higher Education
1122 Lady Street
Suite 300
Columbia, SC 29201
Phone:
803-737-2260
South Dakota
South Dakota Secretary of State's Office
Capitol Building
500 East Capitol Avenue
Suite 204
Pierre, SD 57501-5070
Phone:
605-773-3537
E-mail:
sdsos@state.sd.us
Tennessee
Tennessee Higher Education Commission
404 James Robertson Pkwy
Suite 1900
Nashville, TN 37219
Phone:
615-741-3605
Texas
After exhausting all UMGC internal complaint procedures, students taking courses in Texas may
contact the Texas Higher Education Coordinating Board and/or the Texas Attorney General to file a complaint
Find out more about the
rules governing complaints for students residing in Texas
After exhausting all UMGC internal complaint procedures, online students who are residents of Texas may file a complaint with
UMGC's State Approval Agency
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
Phone:
512-427-6101
Mailing Address:
P.O. Box 12788
Austin, TX 78711-2788
Texas Attorney General
300 W. 15th Street
Austin, TX 78701
Phone:
512-463-2100
Utah
Utah Division of Consumer Protection
160 East 300 South
2nd Floor
P.O. Box 146704
Salt Lake City, UT 84114-6704
Phone:
801-530-6601
E-mail:
consumerprotection@utah.gov
Vermont
Vermont Agency of Education
219 North Main Street
Suite 402
Barre, VT 05641
Phone:
802-479-1030
E-mail:
aoe.edinfo@vermont.gov
Virginia
Virginia State Council of Higher Education
101 N. 14th Street
10th Floor
James Monroe Building
Richmond, VA 23219
Phone:
804-225-2600
Scott W. Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
E-mail:
scottkemp@schev.edu
Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone:
360-753-7800
E-mail:
info@wsac.wa.gov
Stephanie Sampedro, Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone:
833-881-0397
E-mail:
loanadvocate@wsac.wa.gov
Washington Workforce Training and Education Commission
Office of the Governor
P.O. Box 40002
Olympia, WA 98504-0002
Phone:
360-902-4111
Washington, D.C.
District of Columbia Higher Education Licensure Commission
810 First Street NE
9th Floor
Washington, D.C. 20002
Phone:
202-727-6436
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
Phone:
304-558-2101
Wisconsin
Wisconsin Educational Approval Board
431 Charmany Drive
Suite 102
Madison, WI 53719
Phone:
608-266-1996
E-mail:
eabmail@eab.wisconsin.gov
Wyoming
Wyoming Department of Education
2300 Capitol Avenue, #2
Cheyenne, WY 82001
Phone:
307-777-7675
American Samoa
American Samoa Board of Higher Education
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799-2609
Phone:
684-699-9155
Guam
Guam Higher Education Agency
University of Guam
UOG Station
Mangilao, Guam 96923
Phone:
671-735-2201
Northern Mariana Island
Northern Mariana Department of Education
CNMI Public School System
Saipan, MP 96950-1250
Phone:
670-237-3027
Republic of the Marshall Islands
Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
Phone:
692-625-5770
Federated States of Micronesia
FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
Phone:
691-320-2480
Republic of Palau
Palau Higher Education Agency
Palau Community College
P.O. Box 9
Koror, Republic of Palau 96940
Phone:
680-488-2470
Puerto Rico
Council on Education of Puerto Rico
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
Phone:
787-641-7100
U.S. Virgin Islands
Virgin Islands Department of Education
1834 Kongens Gaden
St. Thomas, VI 00802
Phone:
340-774-2810
Alabama
Alabama Commission on Higher Education
100 North Union Street
Montgomery, AL 36104-3758
Phone:
334-242-1998
Mailing Address:
P.O. Box 302000
Montgomery, AL 36130-2000
Alaska
Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811-0505
Toll-Free:
800-441-2962
Phone:
907-465-2962
Arizona
Arizona State Board for Private Postsecondary Education
1400 W. Washington St.
Phoenix, AZ 85007
Phone:
602-542-5709
Arkansas
Arkansas Department of Higher Education
423 Main Street
Suite 400
Little Rock, AR 72201
Phone:
501-371-2000
E-mail:
ADHE_Info@adhe.edu
California
California Department of Consumer Affairs
Consumer Information Center
1625 North Market Blvd., Suite N-112
Sacramento, CA 95834
Phone:
833-942-1120
E-mail:
dca@dca.ca.gov
Colorado
Colorado Department of Higher Education
1560 Broadway
Suite 1600
Denver, CO 80202
Phone:
303-862-3001
URL:
Connecticut
Connecticut Office of Higher Education
450 Columbus Boulevard
Suite 510
Hartford, CT 06130-1841
Phone:
860-947-1800
URL:
Delaware
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
Phone:
302-735-4000
Florida
Florida Commission for Independent Education
325 West Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
Phone:
850-245-3200
E-mail:
Joey.Smith@fldoe.org
Georgia
Georgia Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Suite 220
Tucker, Georgia 30084-5305
Phone:
770-414-3300
Hawaii
Hawaii Postsecondary Education Authorization Program
335 Merchant Street, Room 310
Honolulu, HI 96813
Phone:
808-586-7327
E-mail:
hpeap@dcca.hawaii.gov
Mailing Address:
P.O. Box 541
Honolulu, HI 96809
You may file a complaint with the Hawaii Postsecondary Education Authorization Program (HPEAP) after you exhaust all administrative remedies available at UMGC; however, if your complaint involves a violation of state or federal criminal law, this requirement does not apply.
Are you a former student? If it is still within two years after you discontinued enrollment at UMGC, you may file a complaint. If two years have passed, the time within which you could file a complaint has passed; however, if your complaint is related to obtaining transcripts, the two-year restriction does not apply.
STEP 1:
Complete and submit the HPEAP complaint form. HPEAP may investigate complaints based on possible violations of Act 180, SLH 2013, or any rules promulgated under this act. HPEAP does not have jurisdiction to consider complaints that infringe on the academic or religious freedom of or question the curriculum content of an institution.
STEP 2:
After you complete the HPEAP complaint form, HPEAP determines whether your complaint was properly filed and whether it warrants investigation. If a complaint warrants investigation, HPEAP forwards the complaint to UMGC. UMGC has 30 days to respond in writing to the complaint. During the 30-day period, UMGC, with HPEAP's assistance, may attempt to resolve the complaint with you. If HPEAP determines at any time that the complaint no longer warrants investigation, HPEAP will dismiss the complaint.
STEP 3:
If a complaint is not resolved within the 30-day period, HPEAP may dismiss the complaint based on the response of UMGC or investigate and, where appropriate, take disciplinary action in a manner consistent with Hawaii Revised Statutes Chapter 91.
Idaho
Idaho Private Postsecondary Educational Institutions
650 West State Street, Suite 307
Boise, ID 83702-0037
Contact: Val Fenske, Private Postsecondary and Proprietary Schools Coordinator
Phone:
208-332-1587
Mailing Address:
P.O. Box 83720
Boise, ID 83720
Illinois
Illinois Board of Higher Education
1 N. Old State Capitol Plaza
Suite 333
Springfield, IL 62701-1377
Phone:
217-782-2551
E-mail:
info@ibhe.org
Indiana
Indiana Commission for Higher Education
101 W. Ohio Street
Suite 300
Indianapolis, IN 46204
Phone:
317-464-4400
Iowa
Iowa College Student Aid Commission
430 East Grand Ave, Fl3
Des Moines, IA 50309-1920
Toll-Free:
877-272-4456
(Information Service Center)
Phone:
515-725-3400
Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Phone:
785-430-4240
Kentucky
Kentucky Council on Postsecondary Education
1024 Capital Center Drive
Frankfort, KY 40601
Phone:
502-573-1555
Louisiana
Board of Regents, State of Louisiana
1201 N. Third Street
Suite 6-200
Baton Rouge, LA 70802
Phone:
225-342-4235
Mailing Address:
P.O. Box 3677
Baton Rouge, LA 70821-3677
Maine
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023
Phone:
207-824-6600
Maryland
UMGC's home state is Maryland. Complaints from students located in any state may be submitted to the Maryland Higher Education Commission.
Maryland Higher Education Commission
6 North Liberty Street
Baltimore, MD 21201
Toll-Free:
800-974-0203
Phone:
410-767-3300
Student Loan Ombudsman
Office of the Commissioner of Financial Regulation
Maryland Dept. of Labor, Licensing and Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Phone:
410-230-6077
Toll-free:
1-888-784-0136
E-mail:
studentloan.ombudsman@maryland.gov
Massachusetts
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Phone:
617-994-6950
Michigan
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30004
Lansing, MI 48909
Phone:
517-373-1820
Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive
Suite 350
St. Paul, MN 55108-5227
Toll-Free:
800-657-3866
Phone:
651-642-0567
Mississippi
Board of Trustees, Mississippi Institutions of Higher Education
3825 Ridgewood Road
Jackson, MS 39211
Phone:
601-432-6198
Missouri
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Toll-Free:
800-473-6757
Phone:
573-751-2361
Montana
Montana University System
Office of the Commissioner of Higher Education
2500 Broadway Street
P.O. Box 203201
Helena, MT 59620-3201
Phone:
406-444-6570
Nebraska -
Nebraska's Coordinating Commission for Postsecondary Education
140 N. 8th Street
Suite 300
Lincoln, NE 68508
Phone:
402-471-2847
Mailing Address:
P.O. Box 95005
Lincoln, NE 68509-5005
Nevada
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway
Suite 115
Las Vegas, NV 89123
Phone:
702-486-7330
New Hampshire
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494
Phone:
603-271-3494
New Jersey
New Jersey Secretary for Higher Education
20 West State Street
4th Floor
Trenton, NJ 08608-1206
Phone:
609-292-4310
Mailing Address:
NJ Higher Education
P.O. Box 542
Trenton, NJ 08625-0542
New Mexico
New Mexico Higher Education Department
2044 Galisteo Street
Suite 4
Santa Fe, NM 87505-2100
Phone:
505-476-8400
New York
New York Office of College and University Evaluation
New York State Education Department
89 Washington Avenue
Room 960EBA
Albany, NY 12234
Phone:
518-474-1551
E-mail:
ocueinfo@nysed.gov
North Carolina
University of North Carolina Board of Governors
910 Raleigh Road
Chapel Hill, NC 27514
Phone:
919-962-1000
North Dakota
North Dakota University System
600 E. Boulevard Avenue
Department 215
10th Floor, State Capitol
Bismarck, ND 58505
Phone:
701-328-2960
Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215
Phone:
614-466-6000
Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Phone:
405-225-9100
E-mail:
communicationsdepartment@osrhe.edu
Oregon
Oregon Office of Degree Authorization
255 Capitol Street NE
3rd Floor
Salem, OR 97310
Contact: Juan Baez-Arevalo, Director, Private Postsecondary Education
Phone:
503-947-5977
E-mail:
juan.baez-arevalo@state.or.us
Pennsylvania
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126
Phone:
717-783-6788
Rhode Island
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903
Phone:
401-456-6000
South Carolina
South Carolina Commission on Higher Education
1122 Lady Street
Suite 300
Columbia, SC 29201
Phone:
803-737-2260
South Dakota
South Dakota Secretary of State's Office
Capitol Building
500 East Capitol Avenue
Suite 204
Pierre, SD 57501-5070
Phone:
605-773-3537
E-mail:
sdsos@state.sd.us
Tennessee
Tennessee Higher Education Commission
404 James Robertson Pkwy
Suite 1900
Nashville, TN 37219
Phone:
615-741-3605
Texas
After exhausting all UMGC internal complaint procedures, students taking courses in Texas may
contact the Texas Higher Education Coordinating Board and/or the Texas Attorney General to file a complaint
Find out more about the
rules governing complaints for students residing in Texas
After exhausting all UMGC internal complaint procedures, online students who are residents of Texas may file a complaint with
UMGC's State Approval Agency
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
Phone:
512-427-6101
Mailing Address:
P.O. Box 12788
Austin, TX 78711-2788
Texas Attorney General
300 W. 15th Street
Austin, TX 78701
Phone:
512-463-2100
Utah
Utah Division of Consumer Protection
160 East 300 South
2nd Floor
P.O. Box 146704
Salt Lake City, UT 84114-6704
Phone:
801-530-6601
E-mail:
consumerprotection@utah.gov
Vermont
Vermont Agency of Education
219 North Main Street
Suite 402
Barre, VT 05641
Phone:
802-479-1030
E-mail:
aoe.edinfo@vermont.gov
Virginia
Virginia State Council of Higher Education
101 N. 14th Street
10th Floor
James Monroe Building
Richmond, VA 23219
Phone:
804-225-2600
Scott W. Kemp, Student Loan Advocate
Office of the Qualified Education Loan Ombudsman
State Council of Higher Education for Virginia
James Monroe Building, 9th Floor
101 N. 14th Street
Richmond, VA 23219
E-mail:
scottkemp@schev.edu
Washington
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone:
360-753-7800
E-mail:
info@wsac.wa.gov
Stephanie Sampedro, Student Loan Advocate
Washington Student Achievement Council
917 Lakeridge Way SW
Olympia, WA 98502
Phone:
833-881-0397
E-mail:
loanadvocate@wsac.wa.gov
Washington Workforce Training and Education Commission
Office of the Governor
P.O. Box 40002
Olympia, WA 98504-0002
Phone:
360-902-4111
Washington, D.C.
District of Columbia Higher Education Licensure Commission
810 First Street NE
9th Floor
Washington, D.C. 20002
Phone:
202-727-6436
West Virginia
West Virginia Higher Education Policy Commission
1018 Kanawha Boulevard East
Suite 700
Charleston, WV 25301
Phone:
304-558-2101
Wisconsin
Wisconsin Educational Approval Board
431 Charmany Drive
Suite 102
Madison, WI 53719
Phone:
608-266-1996
E-mail:
eabmail@eab.wisconsin.gov
Wyoming
Wyoming Department of Education
2300 Capitol Avenue, #2
Cheyenne, WY 82001
Phone:
307-777-7675
American Samoa
American Samoa Board of Higher Education
American Samoa Community College
P.O. Box 2609
Pago Pago, AS 96799-2609
Phone:
684-699-9155
Guam
Guam Higher Education Agency
University of Guam
UOG Station
Mangilao, Guam 96923
Phone:
671-735-2201
Northern Mariana Island
Northern Mariana Department of Education
CNMI Public School System
Saipan, MP 96950-1250
Phone:
670-237-3027
Republic of the Marshall Islands
Scholarship Grant and Loan Board (Republic of the Marshall Islands)
P.O. Box 1436
Majuro, MH 96960
Phone:
692-625-5770
Federated States of Micronesia
FSM Higher Education Agency
College of Micronesia-FSM
P.O. Box 159
Kolonia Pohnpei, FM 96941
Phone:
691-320-2480
Republic of Palau
Palau Higher Education Agency
Palau Community College
P.O. Box 9
Koror, Republic of Palau 96940
Phone:
680-488-2470
Puerto Rico
Council on Education of Puerto Rico
P.O. Box 19900
Ave. Ponce de Leon 268
Edificio Hato Rey Center Piso 15
Hato Rey, PR 00918
Phone:
787-641-7100
U.S. Virgin Islands
Virgin Islands Department of Education
1834 Kongens Gaden
St. Thomas, VI 00802
Phone:
340-774-2810
GI Bill is a registered trademark of the U.S. Department of Veterans Affairs. More information about education benefits offered by VA is available on the
U.S. government GI Bill website
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