GLWA WAMR
Great Lakes Water Authority
Wholesale Automated Meter Reading Portal
The Wholesale Automated Meter Reading (WAMR) system collects flow and
pressure information from the GLWA wholesale water
meter sites every five minutes. The portal provides a customizable, web-based interface that displays
meter and customer
data in both graphical and tabular formats in increments of five minute, hourly and daily intervals.
Customer and site
usage can also be downloaded for off-line examination. Billed Consumption with adjustments can be
reviewed for customer
usage analysis. To request a user login, or if you have questions about the WAMR Portal, please send an
email to wamr@glwater.org
or call 313-267-1474. The WAMR Portal supports the
Google Chrome
and
Mozilla Firefox
browsers.
Great Lakes Water Authority
Wholesale Automated Meter Reading Portal
(Passwords must be at least 8 characters and must contain 1
upper case, 1 lower case and 1 number.)
From:
To:
Rate
Pressure
Rate
Total
Pressure
Maintenance Schedule
Maintenance Calibrations Report
Maintenance Contacts
WAMR Users
Site Information
Flow Meter Information
Pressure Device Information
Open Work Orders
Closed Work Orders
Units:
Dates:
Three Year Daily Billed Comparison
Hourly
Daily
Three Year Billed Daily Average Comparison
This information is not the official billing statement, but an
approximation of the billed consumption. If there is a
significant discrepancy between the information contained on this page and the actual billed
consumption or if you have
questions about this information please send an email to
wamr@glwater.org
or
313-267-1474
Annual Billing Comparison by Month
Flow Rate
Units:
Year:
TOTAL YEARLY PUMPAGE:
AVERAGE DAILY PUMPAGE:
MAXIMUM DAILY PUMPAGE/DATE:
MINIMUM DAILY PUMPAGE/DATE:
From:
To:
Member Partner:
Dates:
Meter ID
Start Date
Start Read
End Date
End Read
Consumption
Consump MCF
VIRTUALMETER
KINGSVILLE R
LVPS
1 1-5 CONS
1 .66 MGD CRG
1 4.44 X 1-5
2 6-10 CONS
2 .66 MGD CRG
2 4.44 X 6-10
2 SCHOOLS
2 FORD MO CO
2 4.44 BOE/FM
3 11-23 CONS
3 .66 MGD CRG
3 4.44 X 11-23
Dates:
Accounts:
Billing Type:
Billing
Actions:
Billing Messages:
Total System Pumpage
System Pumpage Data Table (MGD)
System Pumpage By Plant
WWP LOW
WWP INT
WWP
SPWLS INT
SPWLS HIGH
SPWLS
SWWTP
NEWTP
LHWTP
IN CASE OF AN EMERGENCY CALL SYSTEMS CONTROL
(313) 267-9000
WAMR Email Support:
wamr@glwater.org
WAMR Phone Support:
(313) 267-1474
Customer Name
Peak Hour Contract Value:
Peak Hour System Max Day:
MGD
Highest Demonstrated Value:
MGD
Year
Legend
System Peak Hour -
Highest Demonstrated Value
Contract Exceedance
Flow >90% of Contract Value
BA - Billing Adjustment
MC - Meter Calibration
MB - Main Break
FR - Fire
DA - Data Anomaly
E - Other Excused
Messages:
Exceedance Info
Total Over 90%
Review Requested
GLWA Excused
GLWA Denied
Reason
Comments
Send Reference Material to
watercontractexceedance@glwater.org
. Request will not be reviewed until supporting documentation is provided.
Peak Hour Exceedance Table
Customer Name
Max Day Contract Value:
Max Day on System Max Day:
MGD
Highest Demonstrated Value:
MGD
Year
Legend
System Max Day -
Highest Demonstrated Value
Contract Exceedance
Flow >90% of Contract Value
BA - Billing Adjustment
MC - Meter Calibration
MB - Main Break
FR - Fire
DA - Data Anomaly
E - Other Excused
Exceedance Info
Total Over 90%
Review Requested
GLWA Excused
GLWA Denied
Summary Review Table
Max Day
Purpose
This screen shows Member Partner daily flow for the selected year.
Layout
Exceedance Review Request
If a Member Partner believes the exceedance or occurrence over 90 percent is due to
a fire, main break or other issue, they can request that the GLWA Contract Team
review the occurrence. The steps for requesting a review are listed below.
1. Select the dates that you would like reviewed by checking the box next to the date.
2. Click the Edit Max Day button shown below.
Clicking this button will open a dialog box
populated with the selected dates.
3. From the Reason dropdown select Fire, Main Break or Other.
4. Add comments in the Comments edit box.
NOTE: Documentation must be provided for the Contract team to consider your request.
Supporting documentation can be emailed to watercontractexceedances@glwater.org. Here
is the documentation required for main breaks or fires.
Main Break Documentation
Fire Documentation
5. Select the Date that the supporting documentation was sent in the date select.
6. Click the Submit button to submit the review request.
7. Click the Save button to complete the process or Cancel.
Exceedance Summary Table
To view a list of all the occurences over 90% click the View Summary Table icon.
Clicking the icon will show the Summary Review Table.
Max Day Exceedance Chart
To view a chart of max day flow for the peak period click the Max Day Chart Icon.
Clicking the icon will show the Max Day Chart.
Peak Hour
Purpose
This screen shows Member Partner max hourly flow for each day for the selected year.
Layout
Peak Hour Review
If a max day review is requested and excused, then any peak hour occurrence for that day is excuseed.
To request a review of a peak hour occurrence, click the Edit Peak Hour Button.
The peak hour review request screen will have a checkbox for each occurrence.
Select each occurrence that you would like to request a review for.
From the Reason dropdown select Fire, Main Break or Other.
Add comments in the Comments edit box.
NOTE: Documentation must be provided for the Contract team to consider your request.
Supporting documentation can be emailed to watercontractexceedances@glwater.org.
Main Break Documentation
Fire Documentation
Select the Date that the supporting documentation was sent in the date select.
Click the Submit button to submit the review request.
Click the Save button to complete the process or Cancel.
Click the Close button to return to the peak hour screen.
Contract Info
Purpose
This screen shows the current and historical contract information for the
member partner. This screen will be updated if the Member Partner's
contract values change.
Layout
Max By Year
Purpose
This screen shows GLWA system peak hour and max day data since 2010.
Layout
Update Max Day Exceedance Notes
Are you sure you want to save data to database?
Member Partner Review Request
Are you sure you want to save data to database?
Member Partner Review Request
Are you sure you want to save data to database?
Update Peak Hour Exceedance Notes
Are you sure you want to save data to database?
IN CASE OF AN EMERGENCY CALL SYSTEMS CONTROL
(313) 267-9000
WAMR Email Support:
wamr@glwater.org
WAMR Phone Support:
(313) 267-1474
Add New Contact
Edit Selected Contact
Delete Selected Contact(s)
Add New Contact
Edit Selected Contact
Delete Selected Contact(s)
Bulk Import Contacts
General Use
Purpose
The Organization and Member Contact Lists are sources of
information used internally by GLWA to search and filter
GLWA partner organizations and individual member
contacts. These lists are updated frequently as contacts
are added, updated, or removed.
Page
Layout
The
Search Member Partners
tab will bring you
to the member partner data table.
The
Search Member Contacts
tab will bring you
to the individual member contact data table.
Each button above the data table has a corresponding
entry in the
Working with Data
section in the
Help tab. Additional information and functionality
for each data source can be found in the
Organizations
and
Member Contacts
sections in the
Help
tab.
Working with Data
Use the Search bar to filter data fast. As long as
text is entered into the Search bar, the data is
filtered by that value in addition to any filters
selected in the Filter menu. Delete text in the
Search bar or click the Clear All Filters button to
reset the filter.
This function might be used when you know the name of
a person and want their contact information.
Example: Type “Elvis” in the search bar and hit
“enter” to retrieve contact information for Elvis
Presley.
Select
Click on a row or on the checkbox in column one in
any table to select that row. You can also press
Shift + Click to select a range of rows.
When one or more rows are selected, the number of
rows selected will be indicated at the bottom of the
page. The topmost checkbox in column one will also
indicate if some rows are selected or if all of the
filtered rows are selected.
Important Note: Rows selected will remain selected
until you deselect those rows by clicking on them
again. Rows will remain selected even if you change
data filters. To deselect all rows in a table, click
on the topmost checkbox until the checkbox is empty.
Filter
For more complex filtering, click on the Filters
button.
Each filter represents a column in the table. From
the Filter menu, you can select the field you want
to filter by clicking on the arrow.
To apply a filter, simply click on the desired value
so that it is highlighted.
You can also search for a specific value, sort the
filter alphabetically/numerically, and sort the
filter by the number of rows that contain the value.
To select more than one value, press Ctrl + Click for
each value you want selected. You can press Shift +
Click to select a range of values.
Click the Clear All Filters button to reset all
filters for both the Organization table and the
Member Contact table.
Column
Select
The Column Visibility dropdown allows you to select
specific columns to view in the table. This
selection will persist in any exported files if you
choose to export the data.
Select the Show All option to toggle all columns or
no columns.
Export
Click on the Export dropdown to download the data as
an Excel or CSV file, or to copy the data to your
clipboard. The currently filtered and selected rows
and columns are persisted in the exported file.
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Add
Click the Add New Contact button to open a form that
you can use to add a new record to the list.
Existing contacts are not checked before adding to a
list, so check for existing contacts first. Use the
Edit button to update existing records. Any required
fields have an asterisk (*) next to the field name.
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Edit
When one (and only one) record is selected, the Edit
Selected Record button becomes available. Click the
Edit button to update values for an existing record.
Any required fields have an asterisk (*) next to the
field name.
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Delete
When at least one record is selected, you can click
the Delete Selected Contact(s) button to remove a
record from the list. If a record is deleted by
accident, reach out to
wamr@glwater.org
to submit a request to restore the record.
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Organizations
Data
Fields
Coming soon…
Member Contacts
Data
Fields
Coming soon…
Filter
Based on Organization Table
The Member Contact list can be cross-filtered based
on filters applied to the Organization list. Once
the Organization list is filtered, navigate to the
Filters button on the Member Contact list. To apply
the filter, expand the first option (Organization
List Filter) and click on Apply Filter.
Emailing
Contacts
The Email Contact(s) button allows you to generate a
blank email with multiple email addresses
pre-populated. An email message will open
automatically in your default email program
(typically Microsoft Outlook).
Due to browser limits, you may be prompted to allow
your browser access to your clipboard. When
prompted, click Allow in the browser prompt. Then,
press Ctrl + P to paste the copied emails into the
email message.
You will receive an error notification if you select
more than 499 unique email addresses, as Microsoft
Outlook limits single email messages to 500
addresses or less.
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Bulk
Import
Coming soon…
Note: This functionality is restricted to certain
users. If you would like this functionality and do
not have access to it, please reach out to
wamr@glwater.org
Dashboard Display Preferences
1 Chart
Select Your Chart
Chart 1
2 Charts
Select Your Charts
Chart 1
Chart 2
3 Charts
Select Your Charts
Chart 1
Chart 2
Chart 3
4 Charts
Select Your Charts
Chart 1
Chart 2
Chart 3
Chart 4
Chart
Type:
Chart Interval:
Chart
Interval:
Chart
Interval:
Chart
Interval:
Chart Duration:
Chart Duration:
Chart Duration:
Units:
Units:
Global Preferences
Unit Display Preferences:
Flow
Total:
Flow Rate
Units:
Pressure
Units:
Default Community Preference:
Community:
Time Preference:
Adjust for Daylight Savings
XML Data Feeds:
Open 2 Hour XML Feed
Open 2 Day XML Feed
User Profile
First Name:
Last Name:
Address 1:
Address 2:
City:
Zip:
Office Phone:
Cell Phone:
Email:
Change
Password?
Flow Alerts Settings:
Hourly Flow Monitoring
Flow
Threshold:
Contract Value:
Daily Flow Monitoring
Flow
Threshold:
Contract Value:
Pressure Alerts Settings:
The Service Call Cost List below states the current fees for
expedited service calls related to the Member Partner’s Direct Connection License Agreement with GLWA.
Service Call Cost List
Effective July 1, 2025
Call Hours
Required Contact Method
Service Call Cost
(Minimum 4 Hours)
Service Call Cost
Each Additional
Hour Over 4 Hours
Normal business hours
(between 8:00AM and 4:00PM)
Call:
313-999-5911 and/or Email:
wamr@glwater.org
$1,000.00
$250.00
After normal business hours and weekends
Call:
313-267-9000 and Email:
wamr@glwater.org
$1,600.00
$400.00
Holidays
Call:
313-267-9000 and Email:
wamr@glwater.org
$2,150.00
$537.50
Add New User
Update User Information
Site:
Reading Date (EST):
Rate
Pressure
8hr
24hr
48hr
From:
To:
PLC/RTU Information
Device Configuration
Destination Table
Operations Reports
Current Readings
System Messages:
Warning
Message text here
Non WAMR Billing Data
Are you sure you want to save data to database?
Non WAMR Billing Data
Are you sure you want to save final data to database? You will no longer be
able to update data once it is finalized.
Billing Report Error
Billing data only goes back to FY 16-17!
New User
Username:
Password:
Meter Issues
SITE
AS01
OPEN DATE
05/21/17
TITLE
Meter stopped registering flow on WAMR
DETAILS
Meter had periods of intermettent flow and then stopped registering
Change Password
Forgot Password
Export Data
Start Date
End date
Interval
Rate Units
Pressure Units
Total Units
Export Data Type
Export File Type
Max Time Per Interval:
3 Months of 5 Minute Data
1 Year of Hourly Data
5 Years of Daily Data
Please enter
export parameters.
Meter Replacement
Old Meter
Stop Read A
Stop Read B
End Date
New Meter Type
New Meter Size
Start Read
Serial Number
Start Date
Please
enter meter replacement information.
Switchover Configuration
Switchover
Rising Value
Falling Value
Please enter
switchover information.
Reason
Comments
Send Reference Material to
watercontractexceedance@glwater.org
Request will not be reviewed until supporting documentation is provided.
Messages:
Peak Hour Exceedance Table
Max Day Exceedance Table