Pitt Digital Systems Status Status

Pitt Digital Systems Status Status
Subscribe to Updates
Get email notifications whenever Pitt Digital Systems Status
creates
updates
or
resolves
an incident.
Get text message notifications whenever Pitt Digital Systems Status
creates
or
resolves
an incident.
Get webhook notifications whenever Pitt Digital Systems Status
creates
an incident,
updates
an incident,
resolves
an incident or
changes
a component status.
Follow @UPittDigital
or
view our profile
Visit our
support site
Get the
Atom Feed
or
RSS Feed
All Systems Operational
Canvas
Operational
Learning Management System
Operational
Pitt Professional
Operational
Email and Calendar (Microsoft Outlook)
Operational
Emergency Notification Service (ENS)
Operational
Login Services
Operational
Central Directory Service (CDS)
Operational
Duo Multifactor Authentication
Operational
Pitt Passport Single Sign-On
Operational
Microsoft Teams
Operational
PeopleSoft/HighPoint CX (Student Information System)
Operational
PRISM
Operational
Wired and Wi-Fi Networks
Operational
MyResNet (Boldyn Residential Wi-Fi)
Operational
PittNet Wired Network
Operational
Eduroam
Operational
PittNet Wi-Fi
Operational
Pitt Guest Wi-Fi
Operational
Zoom
Operational
Zoom Web Portal
Operational
Zoom Zoom Video Webinars
Operational
Zoom Zoom Meetings
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Chat
Operational
Zoom Zoom Rooms
Operational
Zoom Chatbot
Operational
Academic Technologies
Operational
Degree Planner
Operational
LinkedIn Learning
Operational
Pitt Video (Panopto)
Operational
Qualtrics Online Survey System
Operational
Schedule Builder
Operational
Top Hat
Operational
Accounts, Access, and Information Security
Operational
1Password Password Manager
Operational
Account Management (accounts.pitt.edu)
Operational
Digital Certificates
Operational
Enterprise Active Directory
Operational
Federated Authorization
Operational
Find People (find.pitt.edu)
Operational
Namecoach
Operational
Security Alerts (phishing scams, new vulnerabilities, etc.)
Operational
Security Awareness Training (KnowBe4)
Operational
Security Vulnerability Assessment (Burp Suite)
Operational
Threat Protection
Operational
Administrative and Business Systems
Operational
DocuSign
Operational
IT Billing System (PCR-360)
Operational
Perceptive Content
Operational
ProShip
Operational
Salesforce ERM/CRM
Operational
Salesforce Marketing Cloud
Operational
Salesforce Recruiting
Operational
Salesforce Service Desk
Operational
Student Payment System (PittPAY)
Operational
Symplectic Elements
Operational
TeamDynamix
Operational
Communication and Collaboration
Operational
Box Uploads/Downloads
Operational
Campaign Monitor
Operational
Campus Information (University Operators)
Operational
Electronic Fax Service (eFax)
Operational
Enterprise Digital Signage
Operational
Google Workspace
Operational
Mailman Mailing Lists
Operational
Microsoft 365
Operational
Microsoft OneDrive
Operational
Microsoft SharePoint
Operational
myPitt (my.pitt.edu)
Operational
Namecoach
Operational
NotifyU (Rave)
Operational
Pitt Mobile
Operational
Pitt Workspace Reservations System (Eptura Engage - formerly Condeco)
Operational
Voice and Data Services (Telephony)
Operational
Data, Reporting, and Analytics
Operational
Alteryx
Operational
Data Warehouse
Operational
Oracle Analytics Cloud
Operational
Tableau
Operational
Generative AI Tools
Operational
Claude for Education
Operational
Google Gemini
Operational
Google NotebookLM
Operational
Microsoft 365 Copilot Chat
Operational
PittGPT
Operational
Human Resources and Financial Systems
Operational
Concur Travel & Expense
Operational
Oracle Planning and Budget Cloud Solution (PBCS)
Operational
PantherExpress (Jaggaer)
Operational
Pitt Worx
Operational
Talent Center
Operational
Vincent Payment Solutions
Operational
IT Support Services
Operational
Drop-In Support
Operational
Health Sciences Service Desk
Operational
Secure Remote Support (BeyondTrust)
Operational
Technology Help Desk
Operational
Network, Hosting, and Storage
Operational
Archiving Services
Operational
Cloud Services and Solutions
Operational
Enterprise Data Storage
Operational
Enterprise Network File Storage (Andrew File System, Dell Isilon)
Operational
Enterprise Server Hosting
Operational
Enterprise Web Hosting (AFS, EWI, Pantheon)
Operational
Firewall
Operational
GitHub Enterprise
Operational
IP Address Management (IPAM)
Operational
PittNet VPN (GlobalProtect)
Operational
Secure Research Enclave (SRE)
Operational
Printing, Desktop and Mobile Computing, and Software
Operational
Computing Labs / Virtual Lab
Operational
Enterprise Device Management
Operational
Enterprise Virtual Desktop Hosting
Operational
Pitt on the Hub (online software store)
Operational
PittPrint
Operational
Software Download Service (software.pitt.edu)
Operational
Research
Operational
Enterprise Data Transfer
Operational
InfoReady Review
Operational
LabArchives
Operational
Overleaf
Operational
Research Computing and Data (RCD)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Overnight Canvas Maintenance April 24–25
Apr
24
2026
22:00
- Apr
25
2026
08:00
EDT
Instructure, the vendor that provides Canvas, has scheduled two overnight maintenance periods that will impact SCORM content. SCORM, a format for packaging interactive eLearning modules such as simulations or embedded quizzes, will be unavailable during the following times:
• Friday, April 24 at 10 p.m. – Saturday, April 25 at 8 a.m. ET
Impact is limited to the small number of courses using SCORM packages. All other courses and Canvas features will work normally.
Pitt Digital will monitor the process and updates will be posted to
in the event of any significant changes or delays. This maintenance is part of our efforts to ensure continued security, stability, and reliability of the Canvas service.
Please submit a ticket to the Technology Help Desk t
or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Michael Casella of Pitt Digital.
Posted on
Apr
15
2026
08:53
EDT
Talent Center Unavailable Early Morning of April 25 During Maintenance
Apr
25
2026
01:00
05:00
EDT
Talent Center and the University career sites will be unavailable early morning Saturday, April 25, from 1-5 a.m. ET while the system receives enhancements. This maintenance period was determined by the vendor’s (Oracle) maintenance schedule.
The HCM Solutions Team has completed checks to ensure that the system is ready for the update. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with Oracle to determine the cause and resolve the issue. If the outage period is extended, an update will be provided at
Please submit a ticket to the Technology Help Desk online at
or call +1-412-624-HELP (4357) if you experience any issues or have any questions regarding this maintenance. This effort is being led by Rachel Kanczes, HCM Solutions Analyst responsible for Talent Center administration.
For questions or concerns about Talent Center, please submit an inquiry to the Office of Human Resources at
Posted on
Apr
20
2026
08:11
EDT
Perceptive Content Unavailable May 15-18 During Upgrade
May
15
2026
17:00
- May
18
2026
08:00
EDT
Document Management (Perceptive Content) is getting a modernized full-text search and improved user experience. The service will be unavailable from Friday, May 15, at 5 p.m., through Monday, May 18, at 8 a.m., while the vendor performs an extended upgrade.
Users must complete all transactions and exit the system before 5 p.m. on Friday, May 15. Any incomplete transactions, including in-process reports, will be lost when the system goes offline. Normally scheduled workflows will be paused during the maintenance window, and the information will not be lost. After the upgrade, workflows will resume and catch up.
A software upgrade will need to be downloaded and installed no earlier than Friday, May 15, by users or their RC Admin. Before the upgrade, users should review the preparation steps the KB article to determine the right update path for their device or the devices they manage. To ensure a successful upgrade, Pitt Digital will be hosting information sessions in the week preceding the upgrade.
This maintenance window was scheduled by Pitt Digital as part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system.
Pitt Digital will email known users directly with this information. Pitt Digital has completed checks to ensure that the system is ready for the upgrade and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the system will be reverted to its original configuration and an update posted to
. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please share this information with others in your department as appropriate. Thank you for your attention to this important maintenance. Please submit a ticket to the Technology Help Desk at
or call +1-412-624-HELP (4357) if you have questions related to this upgrade.
Posted on
Apr
22
2026
16:12
EDT
Past Incidents
Apr
24
2026
No incidents reported today.
Apr
23
2026
No incidents reported.
Apr
22
2026
No incidents reported.
Apr
21
2026
No incidents reported.
Apr
20
2026
Issue Affecting Student Data in Tableau Student Mart
Resolved
Pitt Digital has resolved the issue and restored full service. We continue to closely monitor the affected service to ensure continued stability and reliability.
Apr
20
14:04
EDT
Investigating
Pitt Digital is aware of an issue that is affecting student data in the Tableau student mart. Individuals affected by the issue may see student data that is slow to load, stale, or absent.
Pitt Digital is working to address the issue and restore full service as quickly as possible. Updates will be posted to status.pitt.edu as more information becomes available.
Apr
20
12:57
EDT
Apr
19
2026
Pitt Worx Unavailable This Weekend During Maintenance
Completed
The scheduled maintenance has been completed.
Apr
19
07:00
EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
17
17:00
EDT
Scheduled
Pitt Worx will be unavailable from Friday, April 17, at 5 p.m., until Sunday, April 19, at 7 a.m. ET while the HCM Solutions Team performs maintenance. Those who need to submit timecards for the week of April 12-18 should plan to do so before or after the outage period. As a reminder, timecards must be submitted and approved by noon on Monday, April 20.
The maintenance period was determined by the HCM Solutions Team.
HCM Solutions Team will be migrating selected HCM pages to the Redwood UI. The functionalities have undergone comprehensive testing and received migration approval from the Redwood Project Team. The HCM Solutions Team has completed checks to ensure that the system is ready for the updates. In the unlikely event of an issue, the HCM Solutions Team will closely collaborate with the vendor (Oracle) to determine the cause and resolve the issue. If the outage period is extended, updates will be provided at
Please submit a request to the Technology Help Desk at
or call +1-412-624-HELP (4357) if you experience any issues related to this maintenance. This effort is being led by John Scifo, Pitt IT’s HCM Solutions Manager.
For questions about using Pitt Worx or Talent Center, please submit an inquiry the Office of Human Resources at
Apr
14
08:53
EDT
Apr
18
2026
No incidents reported.
Apr
17
2026
Apr
16
2026
RESOLVED: Vendor Issue Affecting Claude for Education
Resolved
Monitoring confirms the issue has been fully resolved.
Apr
16
00:24
EDT
Update
The vendor has confirmed the issue affecting Claude for Education has been fully resolved. Full service has been restored. Pitt Digital continues to closely monitor the service and will post any additional updates to status.pitt.edu.
Apr
15
13:57
EDT
Update
Although the vendor has taken steps to mitigate the problem, some residual issues may still be affecting Claude for Education functionality. The vendor continues working to fully resolve the issue, and Pitt Digital will update status.pitt.edu as more details become available
Apr
15
12:45
EDT
Monitoring
The vendor has taken steps to mitigate the issue affecting Claude for Education. Pitt Digital's testing indicates service has been restored. We continue to closely monitor affected services to ensure continued reliability and stability. Additional updates will be posted to status.pitt.edu as needed.
Apr
15
12:20
EDT
Investigating
Pitt Digital is aware of an intermittent vendor issue that is affecting Claude for Education. Individuals affected by the issue may be unable to log in, submit prompts, and use other features.
The vendor is working to resolve the issue, which affects customers beyond the University of Pittsburgh. Updates will be posted to status.pitt.edu as more details become available.
Apr
15
11:37
EDT
Apr
15
2026
Apr
14
2026
No incidents reported.
Apr
13
2026
Comcast Issue Affecting PittNet Wi-Fi Service at Hampton Inn
Resolved
Comcast has resolved their issue that affected PittNet Wi-Fi service at the Hampton Inn this evening. Full service has been restored. Pitt Digital continues to closely monitor affected services to ensure continued reliability and stability.
Apr
13
19:54
EDT
Investigating
Comcast is experiencing an issue with their network hardware that is affecting PittNet Wi-Fi service for students living in the Hampton Inn. Pitt Digital is engaged with Comcast, who is working to resolve the issue and restore service as quickly as possible. PittNet Wi-Fi service remains available at all other campus locations. Updates will be posted to status.pitt.edu.
Apr
13
18:42
EDT
Issue Affecting Release of PittPrint Jobs via Pitt ID Card
Resolved
Pitt Digital has resolved the issue that briefly affected the ability of students to release print jobs by swiping their Pitt ID card at PittPrint stations. Full service has been restored. We continue to closely monitor the service and will post any additional updates to status.pitt.edu.
Apr
13
13:18
EDT
Investigating
Pitt Digital is aware of a issue that is affecting the ability of students to release print jobs by swiping their Pitt ID card at PittPrint stations. As a workaround, students can release print jobs by downloading and installing the Pharos app from the App Store or Google Play.
Pitt Digital is working with the vendor to resolve the issue and restore full service as quicky as possible. This issue does not affect printers used by University departments. Updates will be posted to status.pitt.edu as more information becomes available.
Apr
13
13:08
EDT
Apr
12
2026
PRISM Unavailable Apr. 10-12 During Weekend Maintenance
Completed
The scheduled maintenance has been completed.
Apr
12
12:00
EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
10
23:00
EDT
Scheduled
PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable from 11 p.m. Friday, Apr. 10 until noon on Sunday, Apr. 12 while the vendor (OATC) performs system maintenance.
Users should complete all transactions (including printing) and exit the system before 11 p.m. on Friday, Apr. 10, as incomplete transactions will be terminated without notice when the system goes offline.
The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller.
This maintenance is part of vendor-recommended best practices to ensure high levels of availability, secure work environments, and continued reliability and stability of critical systems. Pitt Digital will monitor progress, and in the unlikely event an issue or problem arises, the system will be reverted to its original configuration and an update will be posted to
. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at
or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bill Rupp of Pitt Digital.
Apr
11:02
EDT
Student Information System Unavailable This Weekend During Maintenance
Completed
The scheduled maintenance has been completed.
Apr
12
07:00
EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
11
23:00
EDT
Scheduled
PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable during scheduled maintenance to the Student Information System
taking place overnight from Saturday, April 11, at 11 p.m. until Sunday, April 12, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.
This maintenance is part of vendor-recommended best practices to ensure the continued security, stability, and reliability of the system. There will be no notable changes to the user interface.
Be sure to complete all of your work and exit the system before 11 p.m. on April 11. Incomplete entries will be terminated without notice when the system goes offline.
The maintenance period has been scheduled by Pitt Digital in consultation with the Office of the University Registrar, Office of Admissions and Financial Aid, and Student Financial Services.
Pitt Digital has completed checks to ensure that the systems are ready for the updates and will be actively engaged with the vendor throughout the maintenance period. In the unlikely event that an issue or problem arises, the systems will be reverted to the original configuration and an update posted to
. The system will be returned to service earlier if the maintenance work is completed ahead of schedule.
Please submit a ticket to the Technology Help Desk at
or call +1-412-624-HELP (4357) if you experience any issues or have questions related to this maintenance. This effort is being led by Bob Treloar, Pitt Digital’s manager of student systems.
Apr
09:14
EDT
Apr
11
2026
LabArchives Unavailable Late Friday Night During Maintenance
Completed
The scheduled maintenance has been completed.
Apr
11
00:00
EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr
10
23:00
EDT
Scheduled
LabArchives, the University’s cloud-based Electronic Research Notebook service, will be unavailable during maintenance late Friday night, April 10, from 11 p.m. to midnight.
Users should save their work and exit the system before the start of the maintenance period. Any data not saved or processes not completed by midnight on Friday night will be lost.
This routine maintenance was scheduled by the vendor and was selected to minimize disruption to users. In the unlikely event that an issue or problem arises, the vendor will revert the system to its original configuration and Pitt Digital will post an update to
Please submit a request to the Technology Help Desk at
or call +1-412-624-HELP (4357) if have any questions or experience issues related to this maintenance. This effort is being led by Catherine Balaban of Pitt Digital’s Enterprise Applications Managed Solutions team.
Apr
08:03
EDT
Apr
10
2026
Resolved: Intermittent Vendor Issue Affected Salesforce Marketing Cloud Last Night
Resolved
Pitt Digital has contacted all Salesforce Marketing Cloud users about an intermittent vendor issue that affected Salesforce Marketing Cloud between 8:45 p.m. on Thursday, April 9, and 2:34 a.m. on Friday, April 10. The vendor has resolved their issue and restored full service.
Pitt Digital has reviewed system logs and confirmed that all Marketing Cloud emails and journey sends scheduled during this time completed successfully.
However, some automation runs scheduled during this time period may have failed. If your automation run did not complete successfully, you can re-run it manually or wait for it to complete during its next scheduled runtime.
Pitt Digital continues to monitor all affected services and will post any additional updates to status.pitt.edu.
Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions or need assistance with an automation run.
Apr
10
11:07
EDT
Incident History