Remote Technology Resources - William Paterson University - Information Technology's Wiki

Remote Technology Resources - William Paterson University - Information Technology's Wiki
Remote Technology Resources
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COVID-19 Technology Resources
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In response to the COVID-19 pandemic, William Paterson University Information Technology has created this article to assist our students, faculty and staff with information on continuing their education and working from off-campus.
Contents
How to Get Technical Support
1.1
Contacting the Information Technology (IT) Helpdesk
1.2
What are the Support Hours
Resources for Employees
Resources for Faculty & Online Instruction
Resources for Students
4.1
Blackboard Support
4.2
Online Software and Mobile Apps to Assist With Coursework
4.3
Access to FREE e-books
4.4
Software Available for Student Use on Personal Computers
4.5
Cheng Library Online
4.6
Other Online Learning Resources from the Academic Success Center
4.7
Science Enrichment Center Online Support
4.8
Writing Center Online Support
4.9
Resources for Acquiring Internet Access
4.10
Resources for Students Without Computers
How to Get Technical Support
Contacting the Information Technology (IT) Helpdesk
You may contact Information Technology by
submitting a Helpdesk ticket
or by calling our IT Helpdesk at 973-720-4357.
What are the Support Hours
Regular Workday Schedule
Monday–Thursday: 8:30AM-10:00PM
Friday: 8:30AM-6:00PM
Saturday: 9:00AM-5:00PM
Sunday: On-call phone support (Priority issues left by voicemail will receive a call back within 4 hours)
The Helpdesk ticket system is monitored for new tickets during weekends and evening hours.
Resources for Employees
Information on the variety of tools available for continuing remote work are available in the
Resources for Working Remotely
article.
Resources (for all employees) that are covered in the article include:
Office 365 and the variety of features that allow for online document storage, editing, and collaboration
Online communications tools including Microsoft Teams and Webex
How to access campus resources including WPconnect, Banner, and the K: and U: drives
What VPN is and when it is needed
How to access your voicemail remotely
Other tips and tools for working remotely
Resources for Faculty & Online Instruction
For support with the use of Blackboard and Blackboard Collaborate for online instruction, visit the
'Bb 101 - Teaching Remotely' support page
Information on support offerings for remote teaching -
including video from the recent CTT Blackboard workshops
- is available at
Support for Online, Hybrid and Hyflex Teaching
The Center for Teaching Excellence has prepared a collection of tips and best practices for teaching online from our own William Paterson faculty members and beyond. Learn more at the
CTE web site
While Blackboard Collaborate is the best solution for synchronous class meetings, we realize that not all instruction or academic interaction takes place in a class setting. We also offer the following solutions for online interactions, such as faculty office hours or small group meetings:
Microsoft Teams
Zoom
Cisco WebEx
For additional general remote instruction resources, please visit the
General Remote Instruction Information
page.
Resources for Students
Blackboard Support
For assistance with Blackboard, visit the
Blackboard for Students support page
Online Software and Mobile Apps to Assist With Coursework
Microsoft Office 365
is available for all students.
Office 365 provides access to online versions of Word, Excel, Powerpoint, and OneDrive cloud storage, as well as access to download a full install of Office 365 Pro Plus.
Microsoft Office mobile apps are also available, including Office, Word, Excel, PowerPoint, OneDrive, and Microsoft Teams. Search the Apple or Android App stores for 'Microsoft Office' to download.
The Microsoft Outlook mobile app provides access to your WP email and calendar.
Microsoft Outlook app for iOS
Microsoft Outlook app for Android
The Blackboard Mobile App allows access to your Blackboard courses, and the Blackboard Collaborate Mobile App allows you to join/view classes held online through Blackboard Collaborate
Blackboard App for iOS
Blackboard Collaborate Mobile App for iOS
Blackboard App for Android
Blackboard Collaborate Mobile App for Android
Access to FREE e-books
Visit
to gain access to free eBooks that faculty may use in your classes.
Software Available for Student Use on Personal Computers
The following software is available for limited use on personal computers and devices.
Adobe Creative Cloud
Adobe is no longer giving University students access to Adobe Creative Cloud.
For students, public computer labs will be open as part of the university's reopening plan.
Adobe Creative Cloud Home Use is available to students at a discounted rate through
Active employees can visit
Adobe Creative Cloud
for additional information on how to access the Adobe Creative Cloud products on personal devices.
ArcGIS
For students and faculty, home-use ArcGIS is available with the university's ArcGIS contract.
For access to home-use ArcGIS, a Helpdesk ticket should be submitted through www.wpunj.edu/helpdesk (under the Software - Request category) by an approving faculty member.
Requests will be reviewed and updates on how to install the software will be provided by Helpdesk ticket update.
Additional information is available in the
ArcGIS
Wiki article.
SPSS Statistics
Updated January, 2022 - The University has a contract with IBM that allows SPSS Home Use for all all current students and employees.
Students or employees seeking access to install SPSS for use on personal computers should refer to the
SPSS
wiki article for download and installation instructions.
Students who are unable to install the SPSS software due to incompatible computers (old equipment or Chromebooks) should contact the Helpdesk to discuss potential alternative options that are available.
Wolfram Mathematica|Online
Visit
Wolfram Mathematica article
for information on how to use Mathematica Online.
SAS Teaching/Research
(Available through June 29th 2020)
Visit
SAS
for information on how to use SAS Teaching/Research.
Cheng Library Online
Visit the
Cheng Library
website to learn about online support.
Other Online Learning Resources from the Academic Success Center
For a list of other online learning resources, visit the Academic Success Center's
| Online Learning Resources article
This includes information on resources including:
Remote Live Tutoring
Learning Skills Help
Supplemental Online Learning
Study Apps & Tools
Library and Research Help
Science Enrichment Center Online Support
Videoconferencing help for science students in real time.
Bring your files, microphones, and cameras!
See the
Science Enrichment Center
website for schedules
Go to SEC Blackboard > Collaborate
Writing Center Online Support
See the
Writing Center
website for information.
Resources for Acquiring Internet Access
The FCC has established the
Affordable Connectivity Program
for eligible households.
Information on eligibility and how to apply for the program is available at
or
Resources for Students Without Computers
Campus computer labs are open and available during hours the university is open. For real-time computer availability, visit
For students who have both the means and interest in purchasing a low-cost computer
, several computer vendors have low cost options available:
Dell Outlet -
Lenovo Outlet -
Retrieved from "
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