Student Support

Student Support
Submit a request
How can we help?
How can we help?
Contact Technical Support Center
We are open Mon-Sat 8:00AM to 10pm and Sun 12:00PM to 10pm, unavailable Tuesdays from 1-2PM. Call us at 727-341-4357.
Tutoring and Library Resources
Jump to the Library Resources homepage to be connected with tutoring resources and support.
Advisor Information
Jump to the SPC Career and Academic Advisor landing page.
Student Canvas Tutorials
Welcome to our collection of student tutorials and guides specifically for the Canvas platform, which serves as St. Petersburg College's online learning platform. These tutorials will equip you with the necessary knowledge and skills to successfully navigate Canvas, access course materials, participate in discussion, submit assignments, take quizzes, and utilize other tools and features to enhance your overall online learning experience at SPC.
General Student Technology Resources
Welcome to our collection of student tutorials and guides at St. Petersburg College, encompassing essential topics such as SPC Email, Office 365, password issues, and more. These resources have been curated to provide you with comprehensive guidance and support, empowering you to navigate SPC's email system, utilize Office 365 tools effectively, address password-related concerns, and gain proficiency in various other areas critical to your academic success.
College Success Information
Discover a comprehensive collection of resources curated to support students in becoming successful learners at SPC. From time management techniques and study strategies to online communication tips and digital literacy resources, this collection equips students with the necessary tools to excel in their academic pursuits.
Student Support Resources
At SPC, we offer an array of student support resources, ranging from MySPC access to tutoring services, career guidance, mental health support, and disability accommodations, all aimed at fostering an environment where every student can thrive and achieve success.
Frequently Asked Questions
Welcome to our comprehensive collection of frequently asked questions (FAQs) tailored to address the specific needs of both new and continuing students at St. Petersburg College (SPC). These organized lists cover a wide range of topics, providing essential information and answers to common queries, ensuring that both new and continuing students have access to the necessary resources and guidance to navigate their academic journey at SPC successfully.
Student Canvas Tutorials
Welcome to our collection of student tutorials and guides specifically for the Canvas platform, which serves as St. Petersburg College's online learning platform. These tutorials will equip you with the necessary knowledge and skills to successfully navigate Canvas, access course materials, participate in discussion, submit assignments, take quizzes, and utilize other tools and features to enhance your overall online learning experience at SPC.
Canvas Course Syllabus
This section provides information on how to access your Canvas course syllabus.
Find your Syllabus in Canvas
Canvas Groups
How to Participate in a Group Discussion
How to Submit a Group Assignment
Using Groups in Canvas
Canvas Grades
Grades in Canvas
Canvas Midpoint Grades
Incomplete Grade Process for Students
Canvas General Information
This section provides information about how to access Canvas and provides answers to frequently asked questions.
Student Survey of Instruction in Canvas Instructions: Pilot 2026
Student Experience with Peer Review
Roll Call Attendance
Using JAWS with Canvas Inbox: Issues and Tips
Accessibility and Alternate Formats for Students Using YuJa Panorama
Canvas Student FAQ
See all 11 articles
Canvas Quizzes
This section includes information related to Quizzes in Canvas.
View Quiz Feedback in Canvas Gradebook
Copyleaks Plagiarism and AI Detection
This section contains information pertaining to Copyleaks plagiarism and ai-detection in Canvas.
Using Copyleaks: A Guide for Students
Respondus LockDown Browser/Respondus Monitor in Canvas
This section includes guides on how to use Respondus LockDown Browser/Respondus Monitor in Canvas
Frequently Asked Questions about Respondus LockDown Browser and Respondus Monitor
What is Respondus LockDown Browser/Respondus Monitor? Quick Start Guide for Students in Canvas
Respondus LockDown Browser - Swipe Gestures - Essential Guide - IPad and Tablets
Install and Launch LockDown Browser
Troubleshooting Respondus LockDown Browser
Using a MAC with LockDown Browser
See all 10 articles
Zoom in Canvas
This section includes articles on how to use Zoom in Canvas.
How to use Zoom (Student Guide)
Canvas Badges Backpack
This section explains Canvas Badges Backpack.
Badges through Parchment Digital Badges in Canvas
Canvas Folio
Creating and Showcasing Portfolios and Resume Articles with Canvas Folio.
Student Guide to Getting Started: How to use Folio in Canvas (Portfolium)
browse
General Student Technology Resources
Welcome to our collection of student tutorials and guides at St. Petersburg College, encompassing essential topics such as SPC Email, Office 365, password issues, and more. These resources have been curated to provide you with comprehensive guidance and support, empowering you to navigate SPC's email system, utilize Office 365 tools effectively, address password-related concerns, and gain proficiency in various other areas critical to your academic success.
Other Technology Resources
This section houses guides around other technology students may use at SPC.
Adobe Creative cloud for Students
Browser
This content pertains to web browsers.
Clearing Cache & Cookies - Google Chrome / FireFox Browsers
How to Remove a Chrome Extension
About the ​Technical Support Center
The ​Technical Support Center effectively and efficiently provides access and availability of IT support services to the ​satisfaction of all our customers by providing an informative and supportive first point of contact, and to assist all our customers in resolving IT issues that are affecting their ability to use the technology services that are offered at SPC. ​​​
Technical Support Center Hours of Operation
Announcements
Contact the Technical Support Center
Technical Support Center Mission​
SPC Email
Throughout your entire SPC journey, your school email account will play a crucial role in your experience, serving as a vital communication channel. Be sure to regularly check your SPC email and consider setting up forwarding to your personal email for convenience and accessibility.
"Already have a Student ID or Email"
SPC Application for New Student
Update Your Personal Student Information
Accessing your Workforce Student Account
New and Dual Enrollment Students First Time Account Access
Create Password
See all 10 articles
Passwords
Protecting your personal information is of utmost importance at St. Petersburg College. Remember to create strong, unique passwords for your SPC accounts and refrain from sharing them with anyone to ensure the security and privacy of your academic and personal data.
Password Reset: "password does not meet requirements'
How To Reset Your Password
Implement a Passphrase Instead of a Password
What is a Password Manager?
What is multi-factor authentication?
Prohibited Passwords
See all 8 articles
Titan Hub
Titan Hub is SPC's single sign-on dashboard that is individualized for each student, faculty, and staff.
Navigating Titan Hub - Student Guide
Download the Titan Hub App
How to Locate Your Assigned Advisor
How to Login to your SPC Student Account
Multi-Factor Authentication
To enhance the security of your SPC accounts, requires students to utilize multifactor authentication (MFA). By using MFA, you add an extra layer of protection, ensuring that only authorized individuals can access your SPC accounts, even if your password is compromised.
How To Setup Multi-Factor Authentication for Your SPC Account
Password Reset Error: "You can't reset your own password because you haven't registered for password reset"
Install and Setup of Microsoft Authenticator App - (Microsoft Instruction)
How To Install Microsoft Authenticator App on a Phone
Office 365 and One Drive
St. Petersburg College students have access to Office 365, which provides a comprehensive suite of productivity tools such as Word, Excel, and PowerPoint, allowing you to create and collaborate on documents seamlessly. Additionally, OneDrive, included with Office 365, offers cloud storage that enables you to securely store and access your files from anywhere, ensuring convenience and flexibility in your academic pursuits.
Microsoft Copilot Chat – How to Access and Use
SharePoint and OneDrive Sharing Links Settings Changing
Access OneDrive
Download Microsoft Office
browse
College Success Information
Discover a comprehensive collection of resources curated to support students in becoming successful learners at SPC. From time management techniques and study strategies to online communication tips and digital literacy resources, this collection equips students with the necessary tools to excel in their academic pursuits.
College Skills Overview
Many students face challenges on the path to reaching their academic and career goals.
College Skills: Overview
Being a Successful Online Learner
Welcome to our collection of student tutorials and guides aimed at empowering you to become a successful online student at St. Petersburg College. These resources will provide you with valuable insights, strategies, and practical tips to excel in your online courses, manage your time effectively, engage in online discussions, leverage digital tools, and navigate the virtual learning environment with confidence and success.
Online Courses at SPC
Is Online Learning Right for Me?
Getting Started Online at SPC
How to be a Successful Online Student
Frequently Asked Questions about Online Courses
Motivation
It's going to get tough. How will you keep going? These resources will help you develop and maintain your personal motivators.
Motivation
Ready to Learn
How to take control of your life. No.....really. These tips will help you in and out of the classroom. These are the top resources we have identified to help you prepare to succeed in college.
Ready to Learn
Stress Management
College life can be very stressful. Do you have the skills you need to both cope with that stress and know when to get help.
Stress Management
Study Skills
Good study habits lead to success. Not intelligence. Not luck. Effective and efficient studying will help you succeed and these tips will help you build your study skills.
Study Strategies Toolkit
Study Skills
Support and Space
Factors outside of school can affect your experience at school. Do you have the right setup? Check these resources for tips on setting things up for success.
Support and Space
Technology
Snapchat, text, and Instagram won't be used in class. Are you ready for spreadsheets, statistical software, and formatting with APA or MLA? These resources can help prepare you with critical software skills.
Technology to Help Students
General Technology Tutorials
Time Management
You've only got 24 hours. How will you spend it? Check these resources for proven time management tips. These are the top resources we have identified to help you improve your time management skills.
Time Management
Time Management Activities
Test Anxiety
Test anxiety is when your anxiety prevents you from showing the professor what you have learned and know. It is not the same as being anxious during a test because you are unprepared or do not understand the material. Although both the test anxiety and the unprepared student will be anxious in the test situation, the causes, and therefore the solutions, differ.
Test Anxiety
browse
Student Support Resources
At SPC, we offer an array of student support resources, ranging from MySPC access to tutoring services, career guidance, mental health support, and disability accommodations, all aimed at fostering an environment where every student can thrive and achieve success.
Textbook Access Resources
The First Day Book Program in Canvas
How to Locate Required Textbooks and Course Materials: Canvas
How to Create a Barnes & Noble Account
How to order Textbooks Online
How to Access Ebooks and Access Code/eTextbook?
MySPC Student Guides
MySPC serves as the college's secure, online hub for accessing your academic details, including registration, financial aid, and course grades. Within MySPC you'll encounter an array of digital tools designed to facilitate schedule planning, financial aid monitoring, graduation status tracking, career exploration, and much more.
Trouble Accessing MySPC?
How to Register for Classes in MySPC
ERROR: Oracle Login Page
MySPC Java Script Error Issue Troubleshooting
Accessible: Five Proven Study Strategies
View My Final Course Grades in MySPC
See all 10 articles
SPC Support for Students
At St. Petersburg College, we are dedicated to offering an array of student resources and support to accompany you throughout your educational journey.
Requesting to take the PERT
Student Start Guide for a Successful Semester
Technology Tutorials
Additional Resources
SPC WiFI Connect Using iPhone
SPC WiFI Connect Using Android
See all 26 articles
Student IDs
Your SPC photo ID allows you to check out library materials, attend student events, use our computer labs and work out at our wellness centers. Your ID also gets you into some special and cultural events free and allows students free bus transportation on Pinellas Suncoast Transit Authority (PSTA) buses.
Digital Student ID Guide
browse
Frequently Asked Questions
Welcome to our comprehensive collection of frequently asked questions (FAQs) tailored to address the specific needs of both new and continuing students at St. Petersburg College (SPC). These organized lists cover a wide range of topics, providing essential information and answers to common queries, ensuring that both new and continuing students have access to the necessary resources and guidance to navigate their academic journey at SPC successfully.
WorkForce Institute
WorkForce Institute
Frequently Asked Questions
A collection of answers to our most commonly asked student questions.
Trouble Signing In?
Submitting High School or College Transcripts
Requesting SPC Transcripts
Academic Calendar
How to Set your Preferred Name in MySPC
Blocked Applications on SPC Devices and Networks
See all 10 articles
browse
Promoted articles
"Already have a Student ID or Email"
If you are attempting to Apply to SPC and you get a message that states "...already have a Stude...
Navigating Titan Hub - Student Guide
IntroductionTitan Hub is SPC's internal landing page that serves as a centralized portal for stud...
How To Setup Multi-Factor Authentication for Your SPC Account
Once successfully submitted, the telephone number provided on your student record will be used t...
Microsoft Copilot Chat – How to Access and Use
Overview
Microsoft Copilot Chat is an AI-powered assistant designed to help you work more effici...
Trouble Accessing MySPC?
If you are receiving errors at your MySPC homepage upon logging in, please try using the links be...
How to Register for Classes in MySPC
Video Tutorial Step-By-Step TutorialStep 1: Go to www.spcollege.edu. In the top right corner, cli...
Trouble Signing In?
If you have set up self-service password reset, please click on the link below to reset your pass...
"Already have a Student ID or Email"
If you are attempting to Apply to SPC and you get a message that states "...already have a Student ID/ Email"
or a message that states the following
or if you receive a message that states "student email is invalid"
To verify your Student ID and/or Student Email, you must verify your identity with your personal information,
click the 'Look-Up Email/ID' button below.
Enter SSN and DOB and click
Submit
Your student ID and student password will appear.
If you do not see a SPC student email address, give Technical Support Center a call at 727-341-4357 so we may assist you with providing your student email address.
Once you have your Student ID / Email Address, make sure that your Multifactor Authentication has been setup by clicking the 'Setup MFA' button below.
5. Once your MFA has been setup for your student account, you may way to Reset your Password by clicking the 'Reset Password' button below.
6. Now that you have your Student ID, your Student Email address, your account has been setup for MFA, and you've reset your password - you can log into
Titan Hub
, access your MySPC, and manage your student experience here at
SPC
Have Questions?
Contact the SPC Technical Support Center at
onlinehelp@spcollege.edu
or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern).
Chat:
Click the message bubble in the bottom-right corner
browse
Navigating Titan Hub - Student Guide
Introduction
Titan Hub is SPC's internal landing page that serves as a centralized portal for students, faculty, and staff. This guide provides comprehensive instructions for accessing and navigating Titan Hub, connecting your SPC email, locating your digital student ID, and customizing your dashboard experience.
Contents
Connect Your SPC Email in Titan Hub
Locate Your Student Digital ID
Accessing Titan Hub
Navigating Titan Hub
Access MySPC
Access Canvas
SPC Email, Office 365 & OneDrive
Discover Groups in Titan Hub
Customize Your Dashboard
Events on Titan Hub
Connect Your SPC Email in Titan Hub
When new students join SPC, one of their beginning tasks is to sign into their Titan Hub account. Titan Hub is the student portal where you can jump to Canvas, SPC (Outlook) Email, Your Student Account (MySPC), and other internal platforms and sites.
When you first access your Titan Hub account, you will need to connect your SPC email account in the Outlook widget.
1. To access Titan Hub, sign in through the
Titans Login
button on the
SPC Website
2. If you don't land on the homepage, click the Titan Hub Logo in the top left corner of the page to see your Titan Hub dashboard
3. Locate the Outlook email widget on your dashboard and click
Connect Account.
4. After connecting, you will see a preview of your emails, and be able to visit your email account, as well as your
One Drive
5. Click
See all emails
to open your SPC email in a new browser tab.
Note: This is the web-based version of Outlook.
To download the Microsoft 365 suite, follow these instructions
. SPC students are given a Microsoft account for the duration of their time at SPC.
How to Locate your Student Digital ID in Titan Hub
This guide will show you how to locate your digital student ID.
To log in to Titan Hub, click the
Titan Login button
located at
www.spcollege.edu
A separate login page will pop up, enter your SPC e-mail address and password.
Click on your
profile picture
in the top right corner.
Click on
ID Card
Your Student Digital ID will pop up.
Accessing Titan Hub
To access Titan Hub, sign in through the
Titans Login
button on the
SPC website
After you click Titans Login, enter your
SPC email and password
. You will be taken to the Titan Hub to access all SPC sites and platforms.
Part 1 of this guide reviews how to access important sites, links, and resources. Part 2 reviews other information and areas of the Titan Hub.
If you cannot find what you are looking for, use the
search bar
at the top of the page:
Navigating Titan Hub
Across the top of your dashboard, you will see a set of
blue capsules
, these
dropdown menus
are organized by resource type.
Click the down arrow
to the right of the title to see the options.
Academics
: The links listed under this topic will jump you to academic resources like tutoring, the academic calendar, info on testing centers, the bookstore link, and more!
Pay for Classes
: The links listed here are all about financial aid and help you navigate the financial side of attending SPC.
Career & Advising
: The links listed here connect you with your advisor, guide you to the career resources department, and link you to make an appointment in person or virtually.
Titan Cares
: The links listed here are personal support resources for students such as mental health, daycare, food bank, and other life issues.
Student Life
: The links listed here connect you to student groups, clubs, and campus events/organizations. Get involved with a student organization today!
Help
: The links listed here connect you with support resources.
To access MySPC
: To enter your MySPC account, you can click the link on the left side menu under
shortcuts
NOTE
: You can also access several areas of your MySPC account from the dropdown menu's across the top of the page, such as going directly to the page where you can search for and enroll in courses, see your financial aid status, or pay for classes.
Access Canvas
To access your Canvas account: Click
View in Canvas
on the widget, or select
Canvas
from the left side menu under
Shortcuts
SPC Outlook Email, Office 365, and One Drive
To access your
SPC Outlook Email, Office 365
, and your
One Drive
account, first click Connect Account.
After connecting, you will see a preview of your emails, and be able to visit your email account, as well as your
One Drive
Password Management and SPC Web Site
For
Password Management
, the
Academic Calendar
,  and to visit the
SPC Website
, click to expand the Resources tab under the Tools Widget on the left menu:
Student Technical Support and Accessibility Services
To visit
Student Technical Support
Short-term Training, or Accessibility Services,
click to expand the Support tab in the Tools Widget on the left menu:
Titan Connect
To visit
Titan Connect
, click to expand the Engagement tab in the Tools Widget:
Groups:
There are various groups available to join if you are interested. You can view the groups you are a member of on the groups on the left-hand side or the groups widget on the main page. To view other groups scroll down to the
Suggested Groups
section and click
View All Groups
, or click
View all
from the Groups section on the left-hand menu.
Career Development
For direct links to career resources for students, click the
Career Development
category from the left menu:
Additional Information  & Areas
Additional Information
: In addition to the areas listed in this guide, there are several other resources and links available in the Titan Hub. Explore each tab and menu to find everything you need.
Titan Hub Help
Titan Hub is SPC's single sign-on dashboard that is individualized for each student, faculty, and staff. Here is how you can get Titan Hub help!
Students, Faculty, and Staff: Need Assistance?
Click here for the
Student Titan Hub Navigation Tutorial
Click here for the
Faculty and Staff Titan Hub Navigation Tutorial
From your Titan Hub dashboard, search for a key term related to what you are looking for:
What is Titan Hub?
St. Petersburg College’s Titan Hub is your one-stop shop
connecting
you with the
systems
information
people
, and
updates
you'll need to succeed at St. Petersburg College.
Use the SPC Titan Hub to access important sites like MySPC, Canvas, your SPC email, and other everyday systems. Receive key notifications and announcements from the college, MySPC, and Canvas. Connect with departments, services, organizations, and peers. Search systems, events. groups, posts, resources, and more
Download the Titan Hub App
We're excited to introduce the
Titan Hub
(Pathify) mobile app, a dynamic platform designed to enhance your college experience. By installing this app on your phone, you unlock a multitude of benefits that streamline your academic journey and connect you with the heart of our campus community. Here’s why you should consider downloading the Titan Hub app:
Instant Access to Essential Resources
: Stay connected with immediate access to course materials, schedules, and important updates. Whether you’re on the go or in the comfort of your home, the information you need is at your fingertips.
Effortless Communication
: Communicate effortlessly with peers, faculty, and administration. The app’s user-friendly interface ensures that you can send and receive messages, participate in discussions, and get your queries answered quickly.
Digital Student ID:
If you are an SPC student who has an existing physical ID, you can also
access your digital ID
on Titan Hub.
Click here
to check the college's website for more information.
Real-Time Notifications
: Never miss out! Whether it's a deadline reminder, a schedule change, or a campus event, real-time notifications ensure you’re always in the loop.
Personalized Experience
: The app adapts to your needs, offering personalized content and recommendations based on your interests and academic pathway. It’s like having a personal assistant to guide you through your college journey.
Community Connection
: Engage with the campus community no matter where you are. Join groups, participate in forums, and connect with clubs and organizations that align with your interests.
Streamlined Organization
: Organize your academic life with ease. Track assignments, manage your calendar, and plan your study schedule all within the app.
Safe and Secure
: Your privacy and security are paramount. The Titan Hub app is designed with the highest security standards to protect your personal information.
On-Demand Support
: Access support services and resources whenever you need them. From academic advising to mental health resources, the app puts support at your fingertips.
By incorporating the Titan Hub (Pathify) app into your daily routine, you're not just staying informed; you're enhancing your overall college experience. Embrace the convenience, stay connected, and make the most of your time at college.
For iOS (iPhone/iPad):
or follow the steps to download from the App Store:
Open App Store
: Locate the App Store on your device.
Search:
In the search bar type in
SPC Titan Hub
Select the App
: Tap on the app icon to open its page.
: Tap the "Get" or "Download" button. You might need to authenticate using Face ID, Touch ID, or your Apple ID password.
Installation
: Once downloaded, the app icon will appear on your home screen. Tap it to open and start using the app.
For Android Devices:
or follow the steps to download from the Google Play Store:
Using Google Play Store:
Open Play Store
: Find the Play Store icon on your device.
Search:
In the search bar type in
SPC Titan Hub
Select the App
: Tap on the app you want to download.
Install
: Click the "Install" button. You might need to grant permission to access certain functions or data on your device.
Open the App
: Once installed, the app icon will appear on your home screen or in the app drawer. Tap it to launch the app.
Discover Groups in Titan Hub
The Global Search and Discover feature is one way to find and join Groups that align with your interests or needs. Whether you're looking to connect with Titans who share similar interests, participate in extracurricular activities, or collaborate on research projects, this guide will provide you with the tools and tips to efficiently locate the right Groups.
Find and Join a Public Group via Discover
Click on the
Discover icon
in the Global Menu.
Choose
Groups.
Review the full list or click on
Any Category
to filter the search by Group Category.
Select a specific Group
Click
Join Group
in the upper right-hand corner of the Group cover image.
Find and Join a Public Group Through Search
Click in the
Search Bar
Type the name of the
Group
. Matches will appear below the Search Bar.
Click on the
specific
Group
to join.
Click
Join Group
in the upper right-hand corner of the Group cover image.
Join a Private Group
Private Group membership is by invitation only and non-searchable. When a Group admin adds a user to a Group, the User will receive a notification and automatically become a Group Member.
How to Customize your Titan Hub Dashboard
Are you looking to optimize your experience with Titan Hub, the powerful platform that brings all your essential information and tools together in one place? Our guide on customizing your Titan Hub dashboard will walk you through the steps to tailor your dashboard to your specific needs and preferences.
Rearrange Shortcuts:
The Shortcuts menu is a vertical menu on the left side of the screen. You can rearrange the shortcuts so that they are in the order that works best for you. We recommend Canvas, MySPC for Students, My Learning Plan (MLP), Titans Care, and Titan Connect in the top, but it is up to you.
Inside the SPC Titan Hub,
navigate to the Shortcuts menu
(1). It is on the lefthand side, right underneath the Dashboard menu.
Select Edit
(2).
To move a shortcut, select the button on the left, (it looks like three horizontal lines), hold it, and drag the item to the location you prefer on the Shortcuts menu.
Resize Widgets:
Tailor the size of your widget to achieve the appearance you want on your dashboard.
Note: This feature may not be compatible with custom widgets.
In any widget,
select the three dots in the top right corner.
Click/drag the widget size boxes
to change the size of the widget.
Widget Folders:
Organize widgets in folders to best suit your preferences. Want all of your academic widgets in one place to easily track your academic progress? Place them all in the same folder!
Reorder Folders/Widgets:
Drag-and-drop widgets or folders anywhere on the Dashboard for ultimate organization!
Add/Remove Widgets:
Add widgets to your dashboard to help you customize and organize the information or tools you use frequently or remove widgets to declutter the interface.
NOTE: Certain widgets cannot be deleted because they are required.
How to Add Widgets:
How to Remove Widgets:
Events on Titan Hub
To find Events in the Titan Hub,
select Events and Calendars
from the left-hand navigation (1). Under My Calendars, you can show or hide all the calendars that are available to you (2). Then, all the events will who up in the panel on the right side of the screen (3).
Have Questions?
Contact the SPC Technical Support Center at
onlinehelp@spcollege.edu
or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern).
Chat:
Click the message bubble in the bottom-right corner
browse
How To Setup Multi-Factor Authentication for Your SPC Account
Once successfully submitted, the telephone number provided on your student record will be used to send Security Code via text.
You'll receive an email to your personal email provided on your student record with the
Reset Password
link.
After you've setup your MFA and reset your password you'll be able to get right in.
*If you need to update your contact information on your student record, please visit your Personal Information in your MySPC
here
WHAT IS MULTI-FACTOR AUTHENTICATION (MFA)?
Multi-Factor Authentication (MFA) is a way of verifying that people logging into our systems are
indeed the people we think they are. In these times when malicious and phishing attacks are a daily
occurrence, MFA provides a way to limit the impact of these attacks and help ensure that only
authorized people are accessing our systems.
MFA is a security enhancement that requires two different pieces of identity evidence for system
access. The two pieces of evidence must be something you know (user ID and password), something
you have (smart card, phone, computer, etc.), or something you are (fingerprint, etc.).
MFA is quite simple. In fact, you probably already use it in some form. For example, you have used
MFA if you have:
swiped your bank card at the ATM and then entered your PIN (personal ID
number).
logged into a website that sent a numeric code to your phone, which you then
entered to gain access to your account.
We recommend that you watch
this helpful video
that will help guide you through the registration
process:
There Are Two Methods to Receive Your Security Code
1. When you visit the college website, www.spcollege.edu, you will click on Titans Login at the top right-hand corner of the page
2. Once you’ve logged in with your student account credentials, you will land in your Titan Hub. You will be prompted to provide your choice of the authentication method after attempting to access your Office 365 Email or Canvas.
Method #1: Phone (Text or Call)
After you've clicked NEXT on the above prompt, you will choose your method to receive your security code. The prompt will recommend the Microsoft Authenticator App, however, you can change your method by clicking on the link at the bottom left-hand corner that reads...
"I Want To Set Up A Different Method"
1. Click the link that reads...
"I Want To Set Up A Different Method"
at the bottom left-hand corner of the prompt.
2. Choose a Different Method. Choose Phone to receive a Text or a Call with your security code.
3. Here, you will enter in your cell phone number (Enter phone numbers all together, Do Not Enter Dashes. Ex: 5555555252)
4. Click NEXT.
5. Once you've clicked Next, you will receive a test code to that phone number. You will enter the number you received into the 'Enter Code' field.
6. Once you've entered the code correctly, you will receive a message stating that you've registered your phone number successfully.
7. You will now receive your codes via text when logging into your student account on an outside network. While you are on an SPC Campus, Multi-Factor Authentication is not required and should not prompt you to enter a security code.
Method #2: Microsoft Authenticator App
The Microsoft Authenticator app is available for Android, iOS, and Windows Phone. To get the best experience, let the app get notifications when asked.
Allow Notifications
Android and iOS Link -
Windows Phone Link -
1. Once you've downloaded and Installed the Authenticator App, Click NEXT on the prompt.
2. You will then land on this prompt that reminds you to Allow Notifications on the Authenticator App on your cell phone.
3. Go to your Authenticator App on your phone, Click the + Button to Add Account
4. Choose: 'WORK OR SCHOOL ACCOUNT'
5. Choose 'Scan A QR Code'.
6. On the prompt below you will click NEXT.
7. On the next prompt, you will be provided with a QR Code to scan.
8. Go to your phone, if you have not already, Click 'Scan a QR Code' and scan the QR Code provided.
9. Once you've scanned the QR Code, you will get a message that the account has been added and activated.
10. Click NEXT.
11. You will then TEST the connection with a code that the setup will provide.
12. If you've allowed notifications on your authenticator app, you will receive a notification to enter in a code for access to your account. Enter the CODE provided to you.
13. Once the codes entered match, you will receive a message that you've approved the access.
14. Click NEXT.
You're Microsoft Authenticator App has been set up successfully
Click DONE
Have Questions?
Contact the SPC Technical Support Center at
onlinehelp@spcollege.edu
or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern).
Chat:
Click the message bubble in the bottom-right corner
browse
Microsoft Copilot Chat – How to Access and Use
Overview
Microsoft Copilot Chat is an
AI-powered assistant
designed to help you work more efficiently by providing real-time support for writing, research, brainstorming, summarizing, and problem-solving. Whether you need assistance composing emails, summarizing documents, answering questions, or generating ideas, Copilot can enhance your productivity and streamline your workflow.
What Can Copilot Chat Do?
Generate and refine content
– Write and improve emails, reports, or summaries.
Answer questions
– Quickly find information, explanations, or insights.
Summarize documents
– Extract key points from articles, reports, or meetings.
Brainstorm ideas
– Get creative suggestions for projects, assignments, or problem-solving.
Boost productivity
– Automate routine tasks so you can focus on more important work.
How to Access Microsoft Copilot Chat
Access via Direct Link
You can go directly to Copilot Chat by visiting:
m365.cloud.microsoft/chat
Access via Titan Hub
Copilot Chat is also available within
Titan Hub
Right-hand Navigation Menu:
Go to
Tools > Everyday Tools > Microsoft Copilot.
Search Bar:
Type
Microsoft Copilot
in the
search bar
at the top of the Titan Hub Dashboard and select the tool from the results.
Staff Resources Capsule:
Click the
Staff Resources
capsule and select Microsoft Copilot from the drop-down menu.
Getting Started
Open
Copilot Chat
using one of the access methods above.
Type a question or request in the chat box. Example:
“Summarize this article for me”
or
“Help me draft a professional email about a meeting reschedule.”
Review the AI-generated response and refine as needed.
Continue the conversation to get more detailed insights or revisions.
Additional Support
If you experience issues accessing or using Copilot Chat, please contact the Technical Support Center or submit a support ticket.
Give
Microsoft Copilot Chat
a try today and see how it can help simplify your work!
browse
Trouble Accessing MySPC?
If you are receiving errors at your MySPC homepage upon logging in, please try using the links below to access the information that you're trying to reach based on area.
**Once inside the desire area,
DO NOT CLICK THE HOME BUTTON
at the top
My Account (Payment, Schedule and Fees, etc.):
Registration(Register, drop classes, etc.):
Action Items(To-Do List):
MyAcademics(Transcripts, Advisor, etc.):
Financial Aid:
Dates and Events:
Profile(Address, phone number, etc.):
Resources and Help:
If you experience any issues with these links, please contact the Technical Support Center by emailing
Onlinehelp@spcollege.edu
browse
How to Register for Classes in MySPC
Video Tutorial
Step-By-Step Tutorial
Step 1:
Go to
www.spcollege.edu
. In the top right corner, click
Titans Login
to log into your student portal.
Step 2:
On the Titan Hub dashboard select the
MySPC
link under
Shortcuts
or
Career and Advising
Step 3:
Click on the
Registration
tile
Step 4:
Click on
Class Search and Enroll
Step 5:
Select the
term
you want to register for
Step 6:
In the
Search for Classes
bar enter either keywords, course numbers, or class topics
Additional Ways to Search for Classes
Clicking
Additional ways to search
will bring up a window with searchable fields. Choose Available Subjects, search by Catalog Number, or search by Instructor's Last Name
Step 7:
Search for the course you want to register for (i.e., ENC 1101 English Composition I)
Note
: You can also search keywords to generate results (i.e., “English”, “Composition”, or “English Composition”).
Step 8:
View your class search results
(Optional) In the left-hand pane, you can narrow down your search results by location, campus, academic session, or instruction mode
Step 9:
Click on the class section you want to register for
Step 10:
Review and verify the class section you have selected, then click the
Next
button in the upper right-hand corner
Step 11:
Select the grading basis for your course, then click the
Accept
button in the upper right-hand corner
Note:
The default setting is graded for the
grading basis
option. Only if you wish to switch to audit should you need to change the grading basis.
Step 12:
Enroll in the course or add the course to your shopping cart to enroll later, then click
Next
Note:
If you add the course to your shopping cart you will need to check them out of your shopping cart later to complete registration.
Note:
If you are registering for courses that have co-requisites, you must add both of the co-requisites to the shopping cart and enroll in the courses directly from the shopping cart
Step 13:
Submit your course registration by clicking the Submit button in the upper right-hand corner
Step 14:
A window will pop up to verify you want to submit the registration,
click yes to register
You will see a green check mark when you have been enrolled in the course.
Have Questions?
Contact the SPC Technical Support Center at
onlinehelp@spcollege.edu
or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern).
Chat:
Click the message bubble in the bottom-right corner
browse
Trouble Signing In?
If you have set up self-service password reset, please click on the link below to reset your password or unlock your account.
**Please Note: Do not use Safari as it will cause issues.
NOTE - YOU CAN ONLY CHANGE YOUR PASSWORD ONCE EVERY 24 HOURS. You must call support to have it changed.
RESET YOUR PASSWORD HERE
Need help setting up your Multi-Factor Authentication (MFA)? Click
here
for instructions.
Passwords can only be changed once every 24 hours. To change your password again within 24 hours of resetting, please contact the Technical Support Center via chat, email, or telephone for assistance. Contact info below.
Please follow these password complexity requirements when setting your password
A. The password cannot be one you’ve used previously.
B. The password must be at least 8 characters.
C. The password cannot contain any of your personal information, such as, first name, last name, username, date of birth, social security number or student ID.
D. The password must contain characters from at least three of the following five categories:
a. One English upper-case letter (A-Z)
b. One English lower-case letter (a-z)
c. One number (0-9)
d. One non-alphanumeric (such as: !@#$)
e. One “Unicode/Special” character (such as: ¥ £ Ç)
-----------------------------------------------------------------------------------------------------------------------------
If you haven’t set up self-service password reset, please begin setup
here
Students                                                    Faculty/Staff
(727) 341-4357                                            (727) 791-2795
Chat:
Click the message bubble in the bottom-right corner
-----------------------------------------------------------------------------------------------------------------------------
Have Questions?
Contact the SPC Technical Support Center at
onlinehelp@spcollege.edu
or call 727-341-HELP (727-341-4357) (Mon.- Sat. 8:00 a.m. - 10:00 p.m., Sun 12:00 p.m. - 10:00 p.m. Eastern).
Chat:
Click the message bubble in the bottom-right corner
browse
Can't find what you're looking for?
Our customer care team is here for you!
Submit a request