Veterans' trust in VA hits record high: A promising trend for our heroes - VA News

Veterans' trust in VA hits record high: A promising trend for our heroes - VA News
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Veterans’ trust in VA hits record high: A promising trend for our heroes
April 6, 2026
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Vets Experience
Overall trust in the Department of Veterans Affairs (VA) has reached an all-time high. In the first quarter of fiscal year 2026,
82% of Veterans
who used VA services—including health care, benefits, burials and memorials—reported that they trust VA to fulfill the nation’s commitment to them.
Additionally, trust in VA outpatient health care is also rising, with 93.6% of Veterans reporting they trust VA for their health care needs.
“Veterans First isn’t a slogan, it’s a promise—and it starts with listening,” said VA Secretary Doug Collins. This sentiment reflects VA’s ongoing efforts to engage directly with Veterans about their experiences by gathering their feedback to improve services.
What Veterans are saying about their experience
The quarterly
VA Trust survey
measures the overall ease, effectiveness and emotional resonance experienced by Veterans. This quarter hit record highs:
77.3% of Veterans said it was easy to get the care or services they needed.
81.4% said they got the care or services they needed.
79.5% said they felt like a valued customer when interacting with VA.​
Veterans’ feedback is essential for improving services across VA. Since May 2016, VA has sent nearly 124 million digital surveys and received more than 17.8 million responses—including over 6.1 million free‑text comments where Veterans describe their experiences in their own words. These comments provide valuable insights into Veterans’ experiences, helping VA understand what is working well and what needs more attention.
How VA served Veterans this quarter
The numbers reveal a significant impact:
Over 4.8 million Veterans received VA health care, totaling more than 29 million clinical encounters including 19.2 million in-person appointments and 7.4 million telehealth or telephone appointments.
14.5 million calls were answered across VA contact centers. The Veterans Crisis Line received over 292,000 calls (Dial 988, then press 1) and 45,500 calls were made to the National Call Center for Homeless Veterans.
Nearly 750,000 disability and pension claims, over 1 million education and supplemental claims, and about 170,900 home loan guarantees were processed.
Need support or want to explore VA benefits?
Visit
VA.gov
, download the VA Welcome Kit at
VA.gov/welcome-kit
, or call 1‑800‑MyVA411 (800‑698‑2411) at any time, day or night.
Your experience matters. If you’re a Veteran, your voice shapes the future of VA services. Keep sharing your feedback, stay connected with your VA benefits and help us continue building a system that puts Veterans first.
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266 Comments
Frederic
April 23, 2026 at 00:43
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If only there were a way to circumvent seemingly endless wait times on telephone calls, What a wonderful world it world it would be.
Eileen Farley.
April 21, 2026 at 16:44
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I trust the VA because they gave wonderful care to my husband and his final years when we lived in another state and now I am getting some help here when I where I have moved should be near your family. The trust comes from the hearts and minds they gave us when they entered the service. I am very old. I remember sitting by the radio listening to FDR tell us about Pearl Harbor. I remember D-Day, the Korean War and all the time since then where they’ve been called to help at the risk of their time their life and limb. Our country needed them and they came. We are so fortunate to live here in this country. Our gratitude is where the VA and the veterans that make up the VA thank you so much.
Alice Saragosa
April 21, 2026 at 15:03
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My husband is 100% service connected because he was exposed to Agent Orange and had Prostate cancer and also has high blood pressure which is controlled by meds and A-FIB. He was diagnosed with Dementia. He is non-verbal and bedbound and when he groans I don’t know if he is in pain or what the problem is as he cannot tell me. I have 3 hour VA care for him Monday – Friday and am recognized as his caregiver. The VA provides all I need in the way of equipment and I am very grateful for this but I wish I could get more hours of care for him. I also receive a stipend from the VA because he is at home and I take care of him. I cannot get in home care for him from the VA due to the fact that I have outside Hospice services from when he was admitted to the local hospital due to the fact that it was closer than the VA hospital. I do not want to give up his Hospice care as they provide in bed bathing 3 times a week and this isn’t something I can do myself. It is very hard for me to get him in and out of bed, take him around the block in his wheelchair which is done to increase his exposure to outside activities not to mention bed sores which Hospice provided what I needed to clear this up. While I am very grateful for the equipment and meds the VA provides, I need more hours and in home care. As I am told, if something happens to me who is going to take care of him. I do not want to place him in a nursing home either.
Deena Glover
April 20, 2026 at 20:13
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I don’t trust the VA for anything at all.
In fact, I intend to send a letter about my substandard healthcare, along with a list of the VA’s calamity of errors, to newspapers; L.A. Times, New York Times, USA Today, and to CBS News.
With a $441 BILLION DOLLAR annual budget for 2026 (a 10% increase from 2025), it’s no wonder that the VA’s focus seems to be a priority to drag vets around within their system, never to leave with an effective treatment or cure and, consequently, heaven forbid, have their budget CUT, due to lack of, or a decrease in, the number of patients, which are being “used” to justify the VA’s budget spending. Such a scam! I am a living example.
eric l grohoske
April 20, 2026 at 16:10
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I completely trust my health care, treatment and medication to the VA, I will debate this with any person who dares to challenge this.
Lloyd Hollen
April 21, 2026 at 16:57
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Eric I agree. My VA in Tampa Florida is Outstanding. The staff is amazing. The care is just as good. I couldn’t be happier
Eldon Shaw
April 20, 2026 at 11:44
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In what state was this this taken. Syracuse is not the greatest!!!
Steve Williams
April 20, 2026 at 09:53
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My experience has been that the health care professionals are very competent, caring, and truly interested in their patient.
The problem seems to always be the administration, procedures, and a general lack of patient care attitude by the administrators.
T K
April 19, 2026 at 19:47
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My comment has been removed twice.
Third times a charm.
I cannot get an appointment for a painful, lumpy growth because I have an appointment (in Sept of 2026). I’ve been trying since November of 2025.
I’ve talked with a lot of people. Very few workers and patients have a lot of trust in the system, unfortunately.
Removing posts probably isn’t helpful either
Glenn F Klein
April 19, 2026 at 18:10
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I find this article an absolute JOKE… The VA has really done nothing for
Navy Aircraft Carrier Vietnam Vets suffering from the effects of Agent Orange..
Carrier planes flew in and out of DaNang and ChuLi Air Bases in Vietnam
Covered in Agent Orange. The Air Force had barrels of that stuff leaking all over
The tarmac. Navy techs from VA-75 and VA – 35 worked there for special strikes into North Vietnam with A6A’s. The planes came back with Agent Orange on them.
Then Techs crawled all over the aircraft… VA ‘s position is no Deep water sailor can get Agent Orange Relief…..
Eric
April 19, 2026 at 16:35
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I don’t know where these people with all of the positive comments are at but they’re not at my VA. I lost both of my mental health providers when Trump invited musk into screw up our government. Try to get an appointment and you have to sit on the phone for more than 20 minutes. I’m also connected to the provider community and I know that several of the professionals there did not appreciate the way the VA carried out its business under Trump. So they left. All the experienced providers said we don’t need this crap. In one case they want to provide providers to write a weekly status report. Can you imagine asking a doctor to write a weekly status report? oh my gosh…
Kenneth Chrobak
April 19, 2026 at 12:46
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I’m sending this because I’m one that is not satisfied. I have been diagnosed wrong many times and had to seek outside opinions.
Bruce Longfield
April 19, 2026 at 11:05
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Dental clinic in Marion IN is such a joke I walked away and private paid for 5 crowns to finish what the VA did! VA drilled out 5 teeth, argued that I didn’t need two root canals left me in pain cause you can’t get an appointment, then sent me for 2 root canals. Didn’t have any tooth pain until the VA touch me, then the appointments are so spaced out I figured I’m not staying in this pain. So I went to a cillvian and it cost me! So no dental benefits as far as I’m concerned! Do I trust the VA not entirely.
Jesus Pena
April 19, 2026 at 09:49
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very happy with my va care.
Ted A Parks
April 18, 2026 at 12:45
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I posted two previous comments, which were initially shown, but both removed. Why?
Thomas Sullivan
April 18, 2026 at 10:11
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The Drs at the V.A. facilities are some of the best. Getting to them is living hell. The Gainasville V.A. hosp. has turned into a disaster. To save money they have decided to hire Haitians who literally hate anyone but Haitians.
A bit back I spent 5 weeks inpatient and NEVER got clean sheets or towels. Calling for a nurse? Good luck “What you wan”. Waiting for my operation? Down stairs in a filthy room with NO hot water to bathe. Recovery room after my operation?
A male nurse who sure loved examining me and when I complained and told him to get away? No water which I begged for. Now I will sleep in my truck rather than stay inpatient in that Gainesville V.A. hell hole.
On a positive note Community services are EXCELLENT and helped me obtain outside physicians to meet my critical needs.
ADD: Your approval numbers are hysterical. Where the hell did you get those numbers??
Udo Maroscher
April 18, 2026 at 07:37
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I have relied on VA for my health care for over 6 years and I couldn’t be more pleased.
The medical staff has always been knowledgeable, efficient, timely and caring.
Timothy L Berryman
April 18, 2026 at 06:23
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Trust for what? PACT act made promises, but even though I applied for disability before it came into effect, and appealed 2 denials, I still only was dealing with letters in the mail. The exams were done at non VA clinics. My medical history was referred to erroneously without and chance to dispute it in person.
They have sent me medications that I had not ordered and refuse to take them back so I had to pay the copay even though I will never use as much as they sent me.
Jeff
April 18, 2026 at 00:55
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I must be in that 18% with 0 (Z-E-R-O) trust in the VA. Before 2020, I considered the VA to be top-notch in every aspect. Since then I have not been able to get my medical needs taken care of. Barely even acknowledged. No matter how much I attempt to pursue solutions, I’m ignored mostly. Or, given the runaround.
GS
April 17, 2026 at 23:13
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Interesting. If this is the survey I was thinking of, 30 in our local group, not one trusted the system. I have a lump growing on my arm- it’s painful- I am unable to get an appointment because I have “an appointment upcoming”. This was told to me in November. The appointment is for September (yearly physical).
Oh- and they swapped medical charts with me and removed a wrong part, several hampering my daily life.
I do not trust the system.
Robert
April 17, 2026 at 18:45
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Bragging about an 80% overall rating, from those inclined to take the survey, feels like a premature, self-serving effort to say nothing to see here, all is fixed at the VA. 81% surved said they received care, but was timely care?
Victor E Molina
April 17, 2026 at 16:14
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Where in the hell did they get these numbers from? The VA is not well run at all. This is a BS survey.
Thomas Sullivan
April 18, 2026 at 10:14
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One hundred percent spot on you nailed it. I am waiting to see if they post my comments on the Gainesville V.A. hell hole.
They probably wont I told the truth. LOL..
George edwin Owen
April 17, 2026 at 15:43
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I agree with the sentiment about the VA health care system. I’ve been a patient for nearly 30 years, and the attention I get from VA is remarkably better than most people imagine. My medical encounters with VA health professionals is much better than my wife’s non-VA medical issues.
Don Hamlin
April 18, 2026 at 02:19
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Well said, George. I agree 100%
Thomas Sullivan
April 18, 2026 at 10:18
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Your correct. The V.A.s up north are ‘fairly’ well run but the ones here in the south? Disgusting. The V.A. budgets are dispersed evenly I assume across the country?? Vets move south to the warmer weather as we age.
This has created very crowded busy facilities with the V.A.s up north not so much. I will sleep in my truck before I stay overnight in a V.A..
Michael Sprague
April 17, 2026 at 15:21
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I got to wonder where they got their numbers from.
Hear in Tucson the health care system is a disaster. LONG waits to get into your primary (I’m talking weeks) who refers you to a specialist who refers you back to your primary. Releasing you from the ER with a blood sugar level of 500 or more. One person reads a CT scan and says you have gallbladder stones and kidney stones. 2 weeks later another person reads another CT scan and says your fine, no stones. At the main hospital a urine sample is given with the wrong name on the sample bottle. Medication issued to the wrong person. Getting a medication that actually works is taboo. Specially when it comes to pain medication. Yah know, because all us vets are junkies.
Ya, I have 0 faith in the VA health care system
Scott Cowden
April 17, 2026 at 14:08
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Everyone has their own opinion based on their personal experience. Mine has been the opposite of what I’ve mostly read here. I also think location matters. I saw post here from MA that exactly reflects what I’ve experienced. I’m in CT, and we have 2 main VA Centers, and I’ve gotten top-flight care from both locations, (Newington, CT & West Haven, CT). The quality of staff & interns has been outstanding. At West Haven, most of the Doctors & interns are from Yale Medical, working/teaching both at the VA & Yale Medical Center. Hard to beat that kind of medical background.
In Newington, a great majority of the interns that rotate thru come from UConn Medical School, so these people have THE very latest knowledge & skills. Also not too bad.
I myself have never, not once, had a bad experience with the VA. I’m treated quickly & professionally, and the communications with my providers, both onsite or thru MyHealtheVet, can’t be beat. And, the trains run on time. I can’t even begin to remember when I had to wait way past (more than 30 minutes on very RARE occasions), my appt. times. They have signs posted at every check-in that say “If it’s been more than 15 minutes past your appt. time, please let us know”
So, my personal experiences have been what they are, and they’ve been great. I wish everyone got the same service I get. My private PCP would set an appt. for 2:00pm, and I’d be lucky to get in to see him by 4:30pm. And then, all he’d do was mess around on his laptop & talk about Polish Military History, then call it a day. And THAT…was for my physical.
I also will state that whenever I get those surveys, I always fill them out truthfully. I’m grateful for the VA & have no problems saying so.
Bill Bahr
April 17, 2026 at 13:23
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Iowa central staffing to low.
DC BLUES
April 17, 2026 at 12:41
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Just like a lot of the people replied, this is only a FALSE statement made to look good. I personally have have several issues with the V.A. and none of them have been resolved. I even called The White House V. A. Hotline to help me and all they ever do is close my CASES and say that a resolution has been reach, I was never inform of any resolution and was never invite to speak on them, my cases were just CLOSED without any NOTIFCATION. IF anyone care to call
larry felder
April 17, 2026 at 12:10
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I trust the VA at the provider level without any reservations. I have some reservations at the top levels and that distrust stems from the DOGE data mining that went on last year. I am not sure what information the VA might have shared in this congame or where it was disseminated too. I know my information showed up in some unusual locations that I did not share with. I dont know if the VA was a source or if it was some other part of the government that DOGE infected. I Did find it disturbing that the VA app MyHealthy Vet suddenly needed even more personal information for me to continue using it. It’s claim that it was for my security did not ring true given the DOGE data breaches. It seemed like was just opening up more information for a DOGE like data scam. I unfortunately felt i had to let an app I liked lapse, my healthy vet, to hopefully protect my data. Is there any security in place to protect individual data from operations like DOGE? Why do we need to aggregate more data so that breaches like DOGE can steal it more easily?
Larry Gilliand
April 17, 2026 at 11:51
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I don’t know who said this except the people that work there. Why don’t you ask a Vietnam vet 67 68 – 1969 CENTRAL HIGHLANDS who has no primary or Parkarison Doctors .I was drop by the Big s— after having a good Doctor who really helped me 3 my PTSD CANCER AND ALL THE OTHER HEALTH PROBLEMS .I’ll total around 350% disabled
joseph letizia
April 17, 2026 at 11:29
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VA is doing a great job?
Edward John Gavin 11
April 17, 2026 at 11:13
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I fully trust my health to the VA
George Seargeant
April 17, 2026 at 10:31
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The Palm Desert, California VA office cannot set and appointment (annual) and RETAIN IT. I have to go into the office, in my wheelchair and ask IF I have an appointment that was assigned last June 2025. I’m told the P/A assigned my appointment to “an empty room” and once the P/A realized she made a mistake, she cancelled my appointment and did not notify us, so after a year of waiting, I HAD NO APPOINTMENT.
This is the same scam the VA tried many years ago and got caught by the public and media. How can I make a June 2026 appointment without going into the VA clinic, as it costs us $150 for a ride to that office as my wife cannot handle my wheelchair.
Kirt Love
April 17, 2026 at 10:27
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National Academy of Science is hosting a meeting in May 2026 over
“Neurodegenerative Outcomes and Selected Military Exposures”.
Its asking for veteran participation, especially Gulf war.
Big chunk of this dances around much of what Ive been saying the
last two years in all these arenas. That POPs, PFAS, the Dirty Dozen
among other Lipophilic toxins play a part in daily health problems.
They interfere with Lipid mobilization and function. Largely due
to Amylase and Lipase dysfunction of the lysosomes in cells.
Ive contacted the committee because there is one huge thing missing
in all of this. Physical tissue samples, and a testing method excepted
by the industry. The sample is “adipose fatty tissue” and the method is
the GCMS ( Gas Chromatography Mass Spectrometer ) used in Autopsies.
See, the NAS even made this recommendation in 1991 – “Monitoring
Human Tissues for Toxic Substances,” The industry never followed up.
They knew then this would become the standard and yet America never
adopted it. Here it is 2026 and no. This is 35 years ago folks.
So leaning on this NAS committee to merge this data and move forward
to make GCMS a current standard in lipophilic toxin research. Because
it is with the FDA, USDA, EPA, and national medical examiners database.
Studying food and water contamination by forever compounds.
This is very weird for me. Because Im arguing medical science with
others dismissed for nearly 4 decades which is the only standard in
forensics. Not using GCMS in hospitals like it should, Just universities.
This is the only place you will see this, Google search engine has really
clamped down on this. Im being censored every where I go as are
others. This will be the standard in 10 years, When Americans learn
just how toxic most have become thanks to these poisons.
James Locklin
April 17, 2026 at 10:07
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With the quality of service I don’t know how you stay in operation. The worst imaginable!
F U
April 17, 2026 at 09:53
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Hey VA, Propaganda 101. Make it at least a little believable!! VA needs to get its $h!T together! What a deplorable lie!!!
KJ
April 17, 2026 at 12:17
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That’s what I was thinking!
B M
April 17, 2026 at 09:44
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I very much agree with the consensus of all the comments below that your statistics and census about how well the VA is doing is completely fabricated and all out wrong! Simply NOT taken care of, I’ve been waiting for a simple appointment with my primary care for over a month now among plenty of other crap! I am absolutely convinced that the VA‘s mission directive behind closed doors, is to drag their feet and actions as much as possible until the service member dies and then they don’t have to pay out anymore. I seriously do believe this and I’m horribly disappointed that serving your country reduces you to this. I guess it is my fault for volunteering and serving my country…. Wish I saw through the façade of lies painted as patriotism.
John Tatum
April 17, 2026 at 09:28
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After 36plus years of military service, I find the VA is totally worthless. It is a total waste of time…
S. Florida
April 17, 2026 at 09:24
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Trying again to post for the 3rd time!
I retired from the Department of Veterans Affairs with over 30 years of service, and I am also a veteran with a 100% service-connected disability rating. While I am grateful for the care that is provided, I have consistently struggled to receive timely and appropriate care through the VA system.
In my experience, the issue is not the quality of individual staff, but the process itself. Delays, administrative barriers, and approval timelines—sometimes stretching into years for relatively routine care—are unacceptable. As a result, I have been forced to seek and pay for both general and service-connected care out of pocket.
I am solely responsible for managing and advocating for my own care. BUT I am completely limited to care provided at my specific facility. I am told I cannot “be dual enrolled” with other VA’s (not true), my Community Care consult requests are completely ignored for care that is not offered to remote veterans, locally. VA is not helping ALL VETERANS EQUALLY, even withing my location. How do I know? My son, and daughter-in-law live in the same city, and we all get different care and different excuses – From the same Health Care System.
While I hear positive reports about VA care in other parts of the country, that has not been my experience in Florida, specifically within the Miami Health Care System. Efforts to control costs often appear to take priority over timely care, resulting in veterans going without needed treatment. In some cases, veterans are limited to a set number of visits in certain specialties and are required to try and fail multiple approaches that are known to be ineffective before the appropriate treatment is approved.
I was not given the opportunity to participate in this survey, and feedback from veterans experiencing these issues should not be overlooked.
Jodi Emdy
April 17, 2026 at 08:54
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I question the accuracy of these reported satisfaction numbers. My experience with the Dallas, Texas VA has been the opposite. Getting anything resolved is extremely difficult and rarely timely. It often takes multiple calls in a single day, repeated over weeks or even months, just to get basic issues addressed. Communication is inconsistent, follow-through is lacking, and patients are left doing the legwork. Veterans deserve a system that actually functions, not one that looks good on paper but fails in practi
BK
April 17, 2026 at 08:36
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This is propaganda. It depends on where you reside I think. I have been going to the VA for +20 years. Since my respiratory conditions have been exacerbated I also receive treatment in NJ. My main facility is in the Bronx and they are kind understanding and patient. I did have a PCP that was worthless and I contacted Patient Advocate Office and got rid of him. This has been my experience. Others that I know are not so blessed using the system. Just a reminder last month or so they wanted to reduce or strip veterans from benefits for managing ailments with proper treatment. That is a lifeline for those who continue to serve and have served. Also I have heard the PACT Act has been removed. I can not confirm this information. They honestly do not care and it’s naive to think otherwise.
Ken
April 17, 2026 at 08:10
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I went to my mental health appointment and the dr didn’t serve 1 second. How can a mental health dr help us if they haven’t seen or done the things that we did. How can they say I feel your pain if they never went through what ew did. Trust the VA, I don’t think so. Vets can help vets, not a civilian.
Dennis Lindsey
April 16, 2026 at 22:28
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Very good treatment for me for almost 13 years. From my experience, there’s nothing untrue or misleading about this article.
Michael Fitzpatrick
April 16, 2026 at 21:17
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I trust the VA, but I do not trust the people who currently lead the VA. I have noticed a considerable erosion in staff, availability, and care quality over the past year. Stop the phony bragging and restaff our hospitals! The massive cuts to our staff has left many of us unable to get appointments, timely information, or medication.
Donald B Propp
April 16, 2026 at 21:04
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Not for this vet. Try calling Community Care: “Your call is very important to us. You are currently number 95 in the queue. Your wait time is approximately 145 minutes… ” Then after 2 hours on hold, you get disconnected. Sure it is…
I’m 100% disabled, P&T. Since 2019, when the VA dental clinic pulled all but one of my molars, I have had only 6 lower teeth. Now all six are broken. The process has taken several years, but Community Care finally approved care by a local dentist, who did cleaning & fillings only. They said that they didn’t have approval to repair my lower teeth or to do dentures or implants. After more than a year I found out they did have approval but lied to me, and have now stopped seeing VA patients.
I’ve called and sent messages to VA dental clinics, patient advocates, and Community Care, and waited days or weeks for replies, but still haven’t gotten a referral to a dentist who can do dentures or implants. Still no response from my last message to a patient advocate a week ago.
I think I need to contact my congressman to help me finally get through to someone who can and will help me get this resolved, preferably without spending hours on hold for someone at the VA or Community Care.
(I’m also pretty sick of getting official VA messages and emails, at taxpayers expense, that read like campaign ads glorifying Donald Trump and demonizing his perceived enemies, especially President Biden).
Ted A Parks
April 16, 2026 at 20:45
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I have been in the VA Health Care System for 22 years and have always trusted them with my medical needs because they have never let me down. However, I have zero trust in the liar Secreatary Collins. He is a dishonest, unethical coward with no honor and no integrity. He launched the most horrendous attack on disabled veterans in history when he tried to take away disability benefits from untold thousands of veterans whose disabilities were even slightly improved with medication. The courts had said that was illegal, but Collins claimed publicly that he was trying to align policy with court decisions. A bold face lie! His actions were the exact opposite of what the courts had rules, but he refused to accept that and appealed the court decision in his mission to attack disabled veterans. Only recently did he drop his appeal, and only because his deceit had been so drastically revealed. The best thing that could happen to the VA would be to shed the lying Collins.
Sara Keeley
April 16, 2026 at 20:05
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Are you people crazy? My trust in the VA is absolutely plummeted to a close zero. This kind of bullshit just absolutely pisses me off.
Stutbum Walla
April 16, 2026 at 18:34
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Mmm, I smell Trumpian propaganda.
darrell anthony peck
April 16, 2026 at 18:31
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Well I’m not sure about this as my coverage was way better in the past than today. I’m sure that is politically motivated and you should be ashamed for the propaganda
Jimmy
April 16, 2026 at 18:10
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I have had nothing but the best of care through the VA for the last 20 years. I’m super grateful for the healthcare the VA provides. i’m shocked with the disgruntled comments that I see on this thread. I have been to several VA hospitals across the country, and I’ve never had a bad experience. And where I live now my doctors are constantly tracking me down rather than me, trying to track them down.
Michael R
April 16, 2026 at 17:53
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The Boston VA healthcare system has been top notch providing all of my primary care, specialty and mental health for over 17 years.
I decline Blue Cross/Shield saving me thousands a year and end up periodically using civilian hospitals without any delay.
Nothing is perfect in an imperfect world, but they seem to be on target here in MA.
RH
April 16, 2026 at 16:04
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Actually, having Trump’s lapdog Collins finding ways to steal from us is eroding confidence. Why are they stealing part of my disability because I didn’t return a form they never sent me? Why am I having to ‘Validate’ my marriage of sixteen years? You have plenty of money to send to billionaires. Why are you trying to take money from us? Will I get back pay for your little sneaky sneak, secret squirrel bone the vets operation? What can I expect from a draft dodger and his corrupt flunkies? So no, our confidence has not increased liars.
Angelo Denison Roberson
April 16, 2026 at 19:30
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Do not know you, do not care to know you, but whiney entitled little boys like you need to shut up, sit down, and be grateful for what you do get from “our” tax money…SMH
April 16, 2026 at 15:57
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Trust? At an all time high????
Your information, claim is false and YOU know that. Sad. Incompetent.
George Copeland
April 16, 2026 at 15:13
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Hi, I can’t say I have any opinion on the VA. I served 4 years in the U.S. Navy. I have applied 3 times for benefits and have been turned down every time. They say I make too much money. I think the benefits should be for all veterans. It kind of upsets me when I talk to other veterans and they tell me all about their benefits with the VA, but none for me. I served my country too.
Richard L Sherlock
April 16, 2026 at 15:09
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I have been getting very good treatment for 16 years now.
Todd
April 16, 2026 at 15:08
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This has not been my or my wife’s experience. I’ve not talked to a single veteran friend that thinks the VA health care is trustworthy, reliable or good. This is a fabricated article that tries to cover the corruption of the VA system. I’m still waiting for a chiropractor appointment – it has been nearly a year!
Martin
April 16, 2026 at 14:52
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I had a recent experience with the VA on the phone and I was pleasantly surprised how well it went. The guy at the VA was polite and helpful. However, I do wish the gov’t would stop sending trillions of OUR dollars to foreign nations and give Vets (and other citizens) complete free medical care for life and much more. All that tax money should be used for us. Vets first and then non-Vets. After all, we put our lives on the line and should be first in line for what we need.
Frank E. Duncan
April 16, 2026 at 14:47
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I agree that VA medical care is very good. However the administrative delays and detours that we experience somewhat sours the overall care. For example, the one I am currently trying to negotiate is pain in my left shoulder. It is service connected and approved for benefits. I asked for an appointment with Primary Care on 18 Feb 2026. The first available appt was 25 March 2026. An MRI was ordered but could not be done until 10 April 2026. When I arrived, I was told that only the neck was to be examined. I said that the pain was in the shoulder and the doctor was just trying to examine the neck also since it could be part of the problem. The technician had her orders so just neck was done. The Cervical spine was a problem so Primary Care ordered a consult with Orthopedics. Later, I called Primary Care and said that based on the long history, the Ortho. Surgeon will want to see the shoulder also. Primary Care ordered the Shoulder MRI and it is scheduled for 27 April 2026. It is now 16 April 2026 and Orthopedics has not called yet for an appointment. I can’t see into the future but recently I went through the same series of events for my knee. In that series, I first saw a Nurse Practitioner who scheduled an appointment with a doctor a month later who said, “we don’t remove cysts’. I respectfully stated that the appointments clerk could have told me that. He offered to schedule an appointment with Sports Medicine about a month later who could drain the cyst. I hope that doesn’t happen again but I fear that the same sequence might take place. Assuming that if and when Orthopedics calls for an appointment, I expect it to be in May or June. It took a long time to write this statement. It will take a lot longer to get through to successful medical assistance. This sequence is the norm not the exception. So, while it is true that the medical care is outstanding, getting to the final proper care is often and I must say, exhausting. I don’t mean to be a complainer but my experience is not unique. I read and hear about many well-organized programs to help veterans and we appreciate the hard work that so many do. The one thing that would make our lives so much better would be a system that prevents these long, delayed waits for care. The pain in my shoulder interferes with sleep that is already difficult and waiting from February to May or June is unsatisfactory. I submit this with all due respect and hope it helps.
sullivan
April 16, 2026 at 14:33
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Service has literally never been worse since I left the service. This is straight up nonsense, did you give yourselves a gold star without asking any of us?
HJ Molbert
April 16, 2026 at 14:16
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What happened to the two posts I just submitted? The first one did appear here, however my second comment was not posted. And I can back to check these comments and discovered mine was removed.
My analysis, observations, and summary were based on facts derived from these comments.
Please contact me if you want to know the resulting analysis of 180 comments posted here.
[Editor: When you submitted the same lengthy comment four times, our auto spam filter moved them all to spam. I have restored one them, avoiding duplicates.]
RH
April 16, 2026 at 16:05
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Truth has no quarter in this regime
HJ Molbert
April 16, 2026 at 14:12
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The VA Says Trust Is at an All-Time High. Veterans Are Saying Something Very Different.
The Department of Veterans Affairs recently announced that trust among Veterans has reached an “all-time high,” citing survey data showing more than 80% confidence in the system. On paper, that sounds like a success story.
But if you want the truth, don’t read the headline—read the comments.
Under that very announcement are 180 unfiltered responses from Veterans and their families. What they reveal is not confidence. It is frustration, anger, and, in many cases, outright distrust.
Roughly four out of five comments describe negative experiences with the VA. Veterans report delayed care, denied claims, lack of specialists, understaffed facilities, and a system that too often forces them to fight for basic treatment. Many openly reject the VA’s claim of rising trust, calling the survey flawed, selective, or disconnected from reality.
This gap matters.
Because trust is not built through internal surveys or press releases. It is built—or lost—through lived experience.
The VA’s own methodology helps explain the disconnect. These surveys are largely sent to Veterans who are already engaged with the system—those who successfully accessed care. That excludes a critical population: Veterans who gave up, were turned away, or sought care elsewhere after negative experiences. Their voices are missing from the data, but not from the comment section.
And the comment section tells a different story.
It tells the story of a system that works well in some places and fails badly in others. It tells the story of dedicated providers doing their best inside a structure that is often overwhelmed, understaffed, or overly bureaucratic. Most importantly, it tells the story of Veterans who no longer feel heard.
None of this means the VA is failing across the board. There are clearly facilities and professionals delivering outstanding care. Some Veterans report life-saving treatment and deep gratitude for the system.
But trust is not measured by best-case experiences. It is measured by consistency.
Right now, that consistency does not exist.
Publishing high trust numbers while ignoring widespread dissatisfaction risks doing more harm than good. It reinforces the perception that leadership is more focused on optics than on fixing real problems. And once Veterans begin to believe they are not being heard, rebuilding trust becomes exponentially harder.
If the VA truly wants to understand trust, it already has the data.
It’s in the comments.
It’s in the complaints.
It’s in the Veterans who are still fighting to be seen, heard, and treated.
The question is not whether the VA can produce favorable statistics.
The question is whether it is willing to listen when those statistics don’t match reality.
Because until that happens, “record-high trust” will remain just that—a headline, not the truth.
END.
RH
April 16, 2026 at 16:09
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When you come at them with receipts they fire back with propaganda and gaslighting
Melinda
April 16, 2026 at 14:11
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Why am I NOT allowed to post my commenst? I enter my comments but they aren’t even being reviewed for posting.
RH
April 16, 2026 at 16:06
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Because you are not saying something they want to hear ma’am
Marshall Ingle
April 16, 2026 at 14:08
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I wish I was one of the 82%. I am an 80 year old Vietnam vet. I needed hearing aids but I make to much money to meet VA requirements. They ask me to apply as a Disabled Vet, I spent almost 2 years from start and final rejection. They told me that my job around airplanes could cause hearing lost, but my military records shows no loss, they also say I could have been exposed with agent orange but my records show no skin problem or skin cancer. So I am guessing, you have to have all these problems within a 4 year period to qualify. I finally got me a pair of hearing aids on my on.
Moses
April 16, 2026 at 14:01
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I’ve been under the care of the VA for almost 10yrs now. I’ve received care in San Diego, CA, Temecula, CA, Tennessee, South Carolina and Oklahoma. The service has always been superb. I’ve either gotten care faster or within similar waiting time to civilian counterparts. The only complaint I would have is that I don’t get seen the same day, imagine that… That’s normal. I think most veterans do not understand that there’s a waiting period for certain things and not everything is urgent or emergent just because they think it is. I used to work with veterans and the complaints I heard were, not getting in the same day, or waiting a month to be seen for something that was not causing pain/discomfort. I do understand that there are some really bad experiences out there, but veterans continue to trash the VA as if things were much better elsewhere overall. The VA has been great, at least to me. I can’t complaint at all and apparently, the numbers (which I know can be tweaked) support that statement. I am glad I have the VA to care for my medical needs.
Melinda
April 16, 2026 at 14:00
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I am in agreement with most of these comments. I also do not believe trust in the VA has risen to an all time high. I note that most of these comments come from the “real” veterans, aka men while very few here are from women veterans, not treated like “real” veterans still. I have been looking at my record and have noted there are blatant lies in my record like at least three things the VA says I filed for disability for but in fact I did NOT try to get disability for. One such “claim” was for scoliosis which I have been arguing with VA about for OVER 30 Years!!! Back then I told them I was not trying to get disability for scoliosis which I knew was a developmental issue and they have continued to leave that in my file. It’s a blatant lie! More recently they are claiming I filed to get disability for a colectomy I had done. I have NEVER filed for disability for that!! That was information I provided to my VA PCP so she would be aware of it. I DO NOT TRUST THE VA AND LIKELY NEVER WILL!!!
I go to the “Pain and Integrative Medicine” clinic and in the last couple of weeks the “powers that be” have taken my provider from there and moved her into the mental health clinic since she is a Psychologist. They “reason” is that she wasn’t doing enough in the pain clinic. Well, they took away a pain management class she taught and said it was temporary but now seems permanent and then say she wasn’t doing enough. What two faced bullies management has become. They also ARE NOT telling her full information about this move and she is loath to be able to tell her patients in the pain clinic without more information. THE VA CAN NOT BE TRUSTED and this article is nothing more than a pack of lies. An OIG inspection of the whole VA is needed, especially up here in the northeast, VISN 1.
Harold Molbert
April 16, 2026 at 13:54
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Based on the 180 (thus far) comments under this article, the comments show far more distrust than trust in the VA.
The VA article says 82% of Veterans who used VA services reported trusting VA, and 93.6% reported trusting VA outpatient health care. It also says the feedback comes from surveys sent to Veterans who used VA services, including after interactions with VA.
But that is not what the comment section shows.
My read of the 180 comments pasted:
* Clear distrust / negative: roughly 75% to 85%
* Clear trust / positive: roughly 10% to 20%
* Mixed / unclear / off-topic: roughly 5% to 10%
So the comment section appears to run about 4-to-1, and possibly closer to 5-to-1, against the VA trust claim.
Why I say that:
A large share of the comments explicitly say things like “I don’t trust the VA,” “this is fake,” “this is propaganda,” or describe serious problems with delayed care, poor claims handling, lack of doctors, staffing shortages, denied referrals, poor pain management, and poor follow-up. Those themes show up again and again in the posted comments.
There are some positive comments. A minority of commenters praised specific facilities, individual doctors, pharmacy service, community care, or said VA “saved my life” or provided excellent care.
The biggest themes in the negative comments were:
delays in care, denial of claims or treatment, understaffing, poor communication, distrust of the survey itself, and belief that the published trust numbers do not reflect what many veterans are actually experiencing.
So the conclusion is:
If your question is whether these 180 comments show higher trust or higher distrust, the answer is clearly higher distrust.
If your question is whether the comments prove nationwide trust is low, no—they do not prove that scientifically.
But they do show a strong qualitative backlash and a lot of veterans describing real problems with the VA.
Here’s the strongest one-sentence summary:
The VA’s published survey claims high trust, but the 180 public comments under this article overwhelmingly reflect distrust, frustration, and repeated reports of negative experiences.
End.
James camrron
April 16, 2026 at 13:50
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Been waiting months and months I have Parkinson’s and 100% but all they will give me is a phone appointment because my last 3 providers quit or were listed off whatever I can’t even get community care cause I have to see a provider I don’t have, keep pushing down our throat how good everything is
Richard Crist
April 16, 2026 at 13:37
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Thanks v A for helping me to get new heating aids, job well done
Andres Isaza
April 16, 2026 at 13:16
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These numbers cannot be accurate. Over the last few months, the level of service has been practically nonexistent. My primary care physician requested an MRI for me weeks ago, and I have yet to receive a follow-up call. It has been months since my initial knee injury, and I am still walking around in severe pain, which is now causing additional issues with my hip and back. I understand there are significant staffing shortages in this area, but this delay in patient care is unacceptable.
Kristine Fallon for Jerome Paul Fallon
April 16, 2026 at 13:02
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Thank you for what you do for my veteran and me, his spouse. We drive to our VA and feel accepted just opening the door there. It is so evident that your goal is to take the anxiety away and help him get to where we need to be. It is also evident that providing in-home care, you are finding the way to keep my veteran at home, not a patient in a home somewhere. I am forever greatfull. Thank you! The spouse of a Veteran.
David Stromberger
April 16, 2026 at 13:00
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Waited 3 weeks for order for stress test never happened my approval of va is 10 per cent
Humberto cardoza
April 16, 2026 at 12:29
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I have been using the VA for my health care for over 30 years. I’m grateful for all the good care. I’ve experienced the bad the good and the ugly.
I live in the San Diego CA. area. I moved from Long Beach VA about 5 ago. For about 4 years it was better than Long Beach. However things went dowhill and now, im experiencing medications issues and conflicting PCP instructions. I’ve tried asking the “veterans advocate for help! No one is lesining . HELP!
Fred West
April 16, 2026 at 12:15
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Based upon reading some of the comments here, I agree with most of them; little trust in the VA. I wonder where the survey was done. First I want to state that I am sure there are many vets in more need of medical care than myself. My care means a minimum of a two hour round-trip drive in Chicago area traffic. I then wait however long to see whomever; nurse, PA, resident, a real doctor for maybe 15-30 minutes usually to be told what my blood test readings were. I can do this online from home. I understand most of the readings and those that I don’t I research online. Shoulder pain, X-rays at VA said arthritis. X-rays at local hospital indicated possible rotator cuff tear. Monitor eyes and eye test; I now have this done locally,4 miles from my house instead of 40. With co-pays ever increasing, I may be forced to return to the VA for some care if I am able to make the drive. I don’t believe that I qualify for Community Care being within I believe they set that at 40 miles.
Justin
April 16, 2026 at 12:03
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Yeah, nice try. Who the hell is filling out the surveys, vets who get seen once a year for check-ups? Go visit the Phoenix VA hospital if you’d like a basis in reality! 13 hours I sat with puss dripping from my ears waiting to be seen for simple ear infections. Some poor guy had been there longer, who needed help with incontinence. Simple things with simple fixes. Thankfully, nobody came in with a heart condition or something urgent. I will say that there are clinic’s elsewhere that are excellent, but that service is at the sacrifice of the Provider and Staff quality of life. Turnover is atrocious, and workloads are well-beyond what a civilian provider would ever stand for. Thus, overworked VA employees leads Veterans to wonder if there’s trust to be had? I mean, if you have an excellent Provider who is overworked and consistently stressed out about their future, there are bound to be mistakes. Further, overwork and stress creates turnover, and the Veteran is left with historically start-over with new Providers every few months. If you think my case is a one-off, or outside some statistical sigma figure, take a look at the comments on this bullspit article.
Matt Blockholm
April 16, 2026 at 11:32
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How can a decade long pain medication that’s required on daily basis be abruptly halted, without a fitting and evidence-based substitute taking its place?
I’m 100% Service-Connected disabled veteran thru VA and Social Security Administration. PA NC City VA Clinic took me off my Tramadol HCL 50MG medication, a medication I have been prescribed for over 10 years that mitigates my nerve pains and depression daily. I had issues with the VA in the past, but this situation takes it to a whole new level! I switched providers at the Morehead City VA Clinic from PA to PA and ended up in a worse conundrum, I guess you can call it “Retaliation!”
PA did this without my consent or input! PA suggested Pain Management, been there several times in the past over extended periods of time. Endured countless epidural injections over the years and that’s how my Tramadol HCL 50MG was initially prescribed.
PA proposed wasting more money on MRI’s, had countless MRI’s since my parachute accident in 2000. Got hardware in my cervical spine and lower back which resembles a filleted fish. What’s another MRI going to do, except depict what is already known.
PA stated himself during our initial and only meeting on 01 April 2026 that acupuncture does not work for all to alleviate pain.
As for, Tylenol or over-the-counter nonsteroidal anti-inflammatory drugs as needed for pain. Does not work for me and my stomach can’t handle it, because of medical conditions: diverticulitis and irritable bowel syndrome, which PA should be aware of. And why would I have to pay for medications? My heart and kidney function are good with my long-term daily use of Tramadol HCL 50MG (4 tabs a day).
I contacted my VA Patient Advocate; got zero assistance or answers on getting my Tramadol medication reinstated.
I contacted VA Hotline and checked back on the status of my case; the Patient Advocate just closed the case.
My transfer has been granted to be moved to the Jacksonville, NC VA Clinic on 29 April 2026, which falls under Fayetteville, NC VA Medical Center. However, don’t have any Tramadol left on hand until I get seen by my new VA Primary Provider at the Jacksonville, NC VA Clinic.
I submitted a new case with the VA Hotline and still waiting on an outcome.
Patrick Hanes
April 16, 2026 at 11:29
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It’s simply not true.. More BS from this Administration that previously called us “suckers”.
C&P exams are a shame, we give strong medical results from private medical institutions including surgeons, therapist, x-rays, MRIs and prescriptions. And you deny us by hiring“shame” companies with RN’s and VA raters who better “stay in line” or lose their jobs to deny us or benefits. You’re a joke.
Kenny
April 16, 2026 at 11:15
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The survey cited in this article covers October through December 2025 — before the current administration’s major cuts took effect. This is a Biden-era baseline being presented as a Collins-era win.
The same administration running this press release was documented by Senate oversight as having claimed $120.8 billion in savings from contract cancellations – a number larger than the VA’s entire contract spending in FY2024. One contract worth $84.9 million was reported as saving $44.8 billion. That’s not a math error – it’s fabrication.
The trust survey itself is conducted by the VA, sent to veterans who already successfully used VA services. It structurally excludes anyone who gave up, got turned away, or stopped engaging. That’s not a trust measurement, rather it’s a customer satisfaction card handed to people who made it through the door.
The comments section of this article is a more honest trust survey than the headline.
Ron
April 16, 2026 at 10:54
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I fear what would happen to me if I were to leave an HONEST opinion of how I’m treated by the va.
John C
April 16, 2026 at 13:10
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I agree, i’m scared to voice my opinion at the VA. I was threatened with forced medication and told in a Harsh voice I could be detained.
Dream On
April 16, 2026 at 10:44
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I must agree with the majority of comments below the VA has failed terribly to provide care. One example is that I was exposed to agent orange while serving and developed hyperthyroidism. In filling for this the VA denies the claim even though it is a presumptive condition of exposure to agent orange and having been treated for it by the VA for over 30 years.
The only thing that the VA seems good at is denial and refusal to provide care for veterans. The next thing you know they will be bragging about reducing operational costs. This would be because of there failure to provide care the patients have died off.
Wayne M. Gadow
April 16, 2026 at 10:41
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Over all, I am pleased with VA services. I was awarded 60% disability effective Nov. 2024 with the first deposit in June 2025. However; I have yet to receive any pay from Nov. 2024 – June 2025.
Karen Kirkpatrick
April 16, 2026 at 10:15
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I call BS on this article. I still don’t trust VA doctors and never will. thanks to them, I had two surgeries I should not have needed. I need to have a shoulder replacement, but the VA won’t pay for a PCA for a couple of weeks after to help me…they will only cover one IF I WERE PERMANENTLY UNABLE TO CARE FOR MYSELF!!! Therefore, I cannot have the surgery and I walk around with a useless arm. Please! Make it make sense!
Dean Stanfield
April 16, 2026 at 10:15
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The VA is good at filling my prescriptions that are written by non-VA doctors. As far as healthcare and caring about veterans well being, they are a joke.
Cynthia Wilson
April 16, 2026 at 10:09
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Although we appreciate this particular article about Veterans trust level is important and improving, other areas are still lacking personnel and clinical support when it comes to specialty. In other words, community care is helping this trust level to rise, so this article may be misleading without some mention of community care; even though, empirical data supports it. We must do our best to improve community care to support this rise in “TRUST”.
Respectfully,
Caregiver Support
Jordan Garrett
April 16, 2026 at 10:06
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This is insane that vets trust the VA. The VA has been treating me and giving me meds for PTSD since 2017 while continuing to deny my disability claim for PTSD. Make that make sense????
Chuck
April 16, 2026 at 09:49
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trust in the VA is NOT at a all time high !!!!!! no trust
Lissette Arroyo-Ortiz
April 16, 2026 at 09:47
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USA Jobs Hiring system needs to be reevaluated. Through my husband’s 100% disability 10-point preference, I just interviewed for a position that I was overly qualified for, they reposted the position, same duties that I received an email telling me I was not qualified for the same position I interviewed for? I have been referred to various federal positions with no interview. There is a lack of integrity in the hiring process. I have 15 years civil service for the federal government from when my husband was active duty with a Master’s Degree and 30 years work experience. Federal Service jobs I am applying to I am well qualified for. What is happening? HR and hiring officials need to be audited because this delay in my desire to serve my country is not allowing me the opportunity.
Stephen Collins
April 16, 2026 at 09:42
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Who wrote this puff piece? Another survey most of us never saw I suppose. I’ve had some very good interactions with the V.A. over the years and some very bad ones too. The days of “Trust Me” are long gone from that top heavy beaurocracy. As are the days that quality of life counted! Most clinics, cbocs and departments are over worked and under manned. Actual doctors are increasingly rare and nurse practitioner’s are increasingly the only source of care available. Often unconventional treatments (even if its just temporary relief) are cut after a year or 2 due to budgetary issues. The V.A. has been a leader in quality care and innovative medicine in the past. They could be again. Farming out care is difficult to use, navigate and follow up with for the Veteran. Phone calls, contacts and conversations usually lead to the actual Veteran being the middle man with hours of back and forth calls and agrivation.
Bill Lorenz
April 16, 2026 at 09:26
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Why can’t receive stem-cell therapy for my degenerative disc disease?
Edward Miles
April 16, 2026 at 09:20
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Yes some areas in the Veterans medical care are good but others are still untrustworthy for an example. I have been seeing and being Treated at MCGUIRE Veteran’s Hospital Richmond Virginia for my Heart issues that have been going on since 1981 and still have no answers now I have gone out to Community Care for Cardiology the Va Cardiology Dr’s say there is nothing wrong with my heart and I have gone into AFIB 3 times and now I have a Pacemaker and all they do when I go to the Va Hospital for for chest pains difficulty Breathing light headedness and exhaustion which are all the Classic signs of a Heart attack but all the Cardiologist/Cardiology Department throw up in my face that they have done an extensive workup on me that Cost around $2000,000 This is the reason I Requested Community Care and I have explained to them I have Chest pains every day with Difficulty Breathing but it seems like they do not care. I am unable to work do to these issues now the Community Care Cardiologist see scaring on the Heart but as the Va Hospital says there is nothing wrong with my heart.
Heather
April 16, 2026 at 09:19
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I appreciate the VA facilities I’ve visited. Seems less nickel & dime than paid insurance. I wish the rest of the country had healthcare, like we do. When we can honestly delve into the self-induced crisis of obesity, smoking, alcoholism, general bad health that healthcare professionals spend most of their time on, rather than delving into real issues, I suspect things could be even better…
Kevin Criswell
April 16, 2026 at 09:17
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Yeah sorry I don’t buy ANY information released from the government under this administration.
They are known for lying and have been caught in lies pertaining to the VA
Walter Marable
April 16, 2026 at 09:14
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Not my feelings VA has let me down for the last two years !!
Gerard Thomas
April 16, 2026 at 09:06
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HOGWASH! You’ve eliminated thousands of key jobs, forced good people into early retirement and farmed out a lot of VA treatment to Community Care. I don’t believe ANY of the B.S. coming out of the Trump/Miller administration.
DEBORAH Ann DOSHIER
April 16, 2026 at 08:50
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VA still doesn’t offer health care for all vets. If you do not have a service connected disability you are not eligible for VA health benefits.
Jeff W
April 16, 2026 at 11:22
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Respectfully Deborah …that’s just not an accurate statement…if you are a veteran of certain conflicts, wars, or deployments and honorably discharged…you are absolutely eligible for VA Health benefits. For example I’m a Vietnam Era U.S. Army veteran and I dont have any service connected disability…and right now the Veteran’s Administration is the ONLY health care system I have. Based on my income I do have a very reasonable co-pay for any V.A. primary or specialty care visits and a prescription co-pay as well.
Maybe you meant to say “free VA health benefits”? Best Wishes JW
Peter Lodato
April 16, 2026 at 08:46
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I had great care at my Hines VA hospital for both my Cataract surgeries at my VA I’m 83 tho u so much Dr Alexa Stephanie my Opt oncologist I see 100 percent better with new lenses the put in both eyes my primary DR Sonya Thomas takes great care of all my needs at Hines I just had a heart echo gram for a murder I have she treats MT diabetes with insulin fail 24 HR an fast acting insulin is be dead now if not for Hines VA ever so grateful God bless r VA mine Hines ill
JOHN McKee
April 16, 2026 at 08:45
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WOW must not have gotten much from Pittsburgh because not what I hear at VA and talking with vets. Personally my response is very poor service if any from VA in PCP and mental health.
Jennifer Wilson
April 16, 2026 at 08:42
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Are you sure about that? Because a bunch of veterans just lost their homes due to federal cuts
loren stevens
April 16, 2026 at 07:49
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Wouldn’t it be prudent to ask the 18% that were less than delighted with VA services Although it’s a minority percentage, it still represents a pretty sizable block of veterans.
loren stevens
April 16, 2026 at 07:45
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In your polling, ask about the reliability of your VA.gov health care process……also ask questions about VA Health “Means Testing” for services veterans were promised, and what their earnings are or net worth is has nothing to do with it.
Redistribution of assets from those who earned it, to those who didn’t, or “adjustments (tax) ” is a pledge violation.
If a veteran served, that is all that should be involved……”means testing” is a back door tax and inconsistent with honor and truth of what was promised.
Rayven
April 16, 2026 at 07:25
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I go to one of the top 10 VA hospitals in the country and I have seen care negatively affected thanks to Collins. The VA has gotten worse and vets are falling through cracks in care cause our care teams are being let go. Heck I lost my psych med doc and had to go to the same day behavioral health clinic at the VA cause my previous doc got fired over “dei” bs and no one notified me.
Bob Oliver
April 16, 2026 at 07:22
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Started using VA as my primary healthcare provider for approximately one year now. Extremely happy with the services provided. From my first visit they welcomed me, thanked me for my military service and made my initial appointment at the Somerset Kentucky Clinic. The process was enlightening as I had heard from other Veterans over the past 40 years negative comments. It was a thorough physical and psychological evaluation and even though I initially didn’t have a primary care Doctor BUT the video conference (Doctor) did a great job. I now have a FANTASTIC primary Dr. Swalm who never seems to be in a rush to move on to the next patient, and in my experience explains all aspects of my medical treatment. I also can’t say enough positive things about all the staff at the Clinic. THANK YOU VA.??
Bryan Sloat
April 16, 2026 at 07:20
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It’s wonderful that the trust in the VA is at an all time high. Maybe you should have questions pertaining to the leadership of the VA as well.
The Va health clinic in Portland Maine is absolutely wonderful. Can’t say enough about it. However,
there is NO Cafeteria there. A brand new facility and you can’t get a cup of coffee. Come on……letters have gone to the canteen service with no response.
Sol Sukut
April 16, 2026 at 07:17
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Digging into their cited reports/surveys, you find its by combining answers such as “agree” and “Strongly agree” to get a total and say “82% trust the VA!”. Even if we grant them this pat on the back at face value –
What’s more at issue is -how- bad it is for the other 18%.
My personal experience in almost 2 years of working through initial disability claim is repeated incompetence on VA.gov and regional reps. When I filed my congressional inquiry after 18mo of brick-walls despite clear and obvious documentation (over 50% rating and 20years of AFS), the regional rep cited the VA website with a link stating ~”this explains why he isn’t qualified for dual compensation” – and the second paragraph on the page -literally- said I was qualified; and half way down the page was a “example story” explaining why I would qualify. That’s in responding to a member of Congress – the VA didn’t know the US Code – they didn’t even know the VA web-site they sent me to contradicted what the VA rep said. I had to prepare the response and screen shot their own web-site and send it back through my CODEL again to get it resolved.
Have reported all of this through their survey systems – put some of these personal experiences in the report VA.gov.
C.W.
April 16, 2026 at 06:58
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I don’t believe nor do I trust the VA or this report. I am having more difficylty and delay in care and in the claims process. So much so I had to seek assistance for my congresswoman. This is fake news.
Scott Hendry
April 16, 2026 at 06:48
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Just how much of this is “really accurate (true)?” I know many veterans; from many states; that say otherwise! (Eg; outsourcing specialty care; pain mngmt, urology; ) and waiting time for that care! No doctors; except those flying in from other states, and maybe see them there when you have your appointment ; Constantly canceling appointments; and the biggest IS, discontinuing the medication necessary for their cares! I don’t buy this political hogwash! I live the neglect and abuse the VA has always shoved on us veterans!
David Molchany
April 16, 2026 at 06:42
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my experience with VA healthcare is not good at all waiting over 6 months for medical equipment and cant get to speak to my primary care DR. call to speak to her or make a appt with her you get the run around whats gpoing on with the VA?
Rodreck Sanon
April 17, 2026 at 16:29
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I stand corrected! 1% is a huge number, seems like garrison battles is what is draining U.S. I feel very small minded and naive.
John
April 16, 2026 at 05:39
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Jackson VA delayed my prostate cancer by multiple providers that I was seeing there around the same time. All the time I had been going to Jackson VA, for my appointments, they never caught my prostate cancer on time. I got sick at home and I went to the emergency room, that’s how I found out that I had prostate cancer; by that time the cancer had got so bad until I had to have surgery to remove my prostate. After my prostate was removed from my body the cancer came back again for the second time then I had to have radiation therapy. All this left me with many secondaries medical conditions that affect me day and night year round for the rest of my life. Jackson VA also gave me an awful and horrible injection shot and they fail to put it in my medical records that they gave me the shot because I believe they realize by that time they had given me the wrong infection shot and I believe it was doing intentionally. I tried to get clarity as to what kind of injection shot they gave me but Jackson VA, would not provide that information to me. I believe I was treated negative by Jackson VA, and I believe they used me as a guinea pig. Now I have nightmares and very bad dreams about going to Jackson VA. I now suffer from PTSD, stress, anxiety, depression, I’m afraid and scared of nurses, doctors and all medical facilities, I’m much more afraid of Jackson VA. I’m afraid of blood and needles and so much more. I now suffer from many more secondary medical conditions as the result of the awful health care Jackson VA, provided to me for over 25 years. I receive other bad awful health care at Jackson VA; because of the horrible awful and sloppy health care they gave me I’m afraid to take the medication that comes from Jackson VA, I had to stop going to Jackson VA, in 2020 except some virtual appointments for counseling which don’t help much. Jackson VA delayed my tort claim by not following all the protocols of my 2 medical complaints as they should have done. and they let the limitation statue run out on my tort claims which I think was done intentionally. I was discriminated against at Jackson VA. This is how Jackson VA, has treated me after I put my life on the line when I went into the military to protect everyone in this country because I’m a black veterans although they will denied this but in life their action will always speak louder than their words. There is so much more to say but I shall stop for now because I’m crying which I do often because of the awful health care they gave me.
CEG
April 16, 2026 at 17:50
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The same thing happened to me. I kept complaining to my NP about a very annoying back pain. Got congestion pills. Three weeks later, not being able to breathe I went to IMA. The doc there sent me for an X-ray. Immediately sent to emergency with three sets of draining 1.7 liters of fluid from between my lung and rib cage. Diagnosis stage 4 cancer of the perineal membrane. Then following many calls to VA and primary care person and being ignored I advocated for myself and since then I have been addressed by very competent community care doctors and VA personnel. I am doing chemo now.
Concerned Marine
April 16, 2026 at 05:28
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Sorry but I’m not buying it, I am a part of a large veteran community and honestly we don’t agree with this at all. Not only has the VA tried to sneakily pass rules and policies that we’ve had to call our congressmen and women for, but my VA hospital is absolutely gutted. My therapist is one of legitimacy five people. How are they supposed to see every veteran in the Buffalo area if there is only % people, like realistically how is that possible. Hundreds of thousands, with five? The hospital has been around since the 1800s and you can tell, my medications are taking almost weeks to get here, and pharmacy acts like it’s my fault when I call two weeks in advanced to make sure they get here before I run out, be cause gods forbid I run out and I get berated for it like I’m a child. Don’t know if you just took all the positive reviews and just got the numbers from there but I can assure you, we are far from happy. Sure you sped up the process but I’m seeing cancer patients who have evidence it was caused by service get denied. I have to have three of my therapy session stacked into one month because she’s basically book until winter. How would anyone be pleased with that, these doctors and nurses are exhausted, I hear them complain about not having enough nurses to help in the blood lab, the waiting room full. You gutted our hospitals of workers and claim you SAVED so much money, but is that better? Denying union workers because you want to pay the bare minimum? Wouldn’t you want us to have the best doctors and aids so that we can get the care we need? You have tunnel vision with saving money and speeding up the compensation process, woo it only takes 30 days, well great you get the compensation but not the care? Then you turn around and tell these newspapers that this place is rampant with fraud? And we know it’s you guys, we know this is the agenda you want to push because it’s happening with SSA as well. In service of this country I gave my entire body, and my soul, and now I’m being told that I love the VA and what they are doing, and can we pause for a moment and see that you wrote a piece about how much everyone loves you guys? Like what? A whole article patting yourselves on the back is incredible, I don’t know who you are trying to fool, but it isn’t us. Do better, stop gutting our care, stopping writing puff pieces about how amazing you are and focus on what you are supposed to be doing.
David Woodruff
April 16, 2026 at 05:24
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I will admit, many fellow veterans I work with have been receiving better VA service than in the past. My biggest issue is with GI Bill processing. I filed for GI Bill / Rudisill Review over a year ago and have heard absolutely nothing. I call and contact them online (Ask VA) and get the same canned reply. They are working on it and there is no estimate response time. (and now the conversation can’t be found).
I will have completed my bachelors degree by the time they make a decision.
Chris
April 16, 2026 at 05:19
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I do not believe this nor do I believe that 50% of backlog claims have been resolved since the present administration took over. If I remember correctly claims are resolved by a process. There are time and proof issues to be investigated. Not all folks are fooled. Plus, it appears that drs., and technicians are retiring or moving away from VA in droves. My entire health team has retired and what it is being replaced with is less than the best.
john
April 16, 2026 at 05:14
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Bull shit!!!!!!!!!
Daniel Mayer
April 16, 2026 at 03:49
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Funny. I avoided going back to the VA for a few years, and when I do, they completely and utterly drop the ball. Scheduling tests without notifying me of the prior test results, then you know, running tests looking for cancer, only to scare the hell out of me and not find anything then still want to run more tests. Guess that is not knowing which one is the whole in the ground and well you know the other part of the saying.
Yeah great care over there at the VA.
Or how about a few weeks ago when I tried the Neurology dept. Sat in the waiting room for over an hour after I had to leave work early for the appointment. Dr. didn’t come in until AFTER I notified the front desk lady (who was much more concerned with her personal phone call) and that was after an hour of waiting. Needless to say, didn’t stay for that appointment. Thanks for caring so much about my time and the fact that I need to work to put food on my table VA, only to screw me around, cause me grief, and just generally be a pain.
Might be good for Vets at first getting out, but find private healthcare if you can.
Gregory Cruz
April 16, 2026 at 03:33
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I Love the VA it saved my life
Jermelle S.
April 16, 2026 at 03:11
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Soldier 4 Life is a major part of the out processing transition from US military. The support & tools needed for continuing to prefect any and all life’s tasks, was reiterated for I Fall 2015, when the direction of all under the umbrella of Veterans Affairs came to my aid. The road was rough and required substantial amount of intestinal fortitude and I am grateful for all VA service members whom have had a hand in our progression, those seen and ones only felt by camaraderies’ integrity! I say our progression because one salute does not allow our flag to stand strong.
John w craggs
April 16, 2026 at 02:44
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Veterans health is a number one healthcare for veterans helping and caring
Renegade
April 16, 2026 at 02:32
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Where do you get this information from? I love the warning message on what to write and not prior to leaving feedback further solidifying our stance. Has it been that large enough number of us died by the suicide epidemic (44 a day real state) that has left so few people left for high trust? It took me 23 yrs fighting the VA just for recognition as a war veteran to get my VA ID. Everyone i know says this is the worse VA in the country an they are terrified they are forced to use it which I prefer not to as much as possible cause I got private sector. Last I heard from a higher up from that works there, they were literally having the FBI come in and investigate fraud with corruption. Every VA personnel that didn’t make it out of boot camp is rated 100% meanwhile 23 years for 10% and an ID card not including the Nam brothers who have yet to get set up there. I find it extremely insulting to lie to use who use it and in circles of veterans communities that hear horror stories all amount to were 80% trusting the VA? Im sorry but thats wrong, everyone of us that served war time cant tell how we are really feeling cause the common reaction is to traumatize us more by doing the 7 day stay an thats even if there is mental health staff there available this year. Maybe its just my specific Bay Pines that is sowing people throats to the walls on accident an leaving gauze in there for days until septic but everyone I know would say they have absolutely NO trust in the VA except for maybe glasses an gadgets. Will I get targeted more and discounted more by this feedback? My VA is infamous about that. Oh I see every comment lining up with my and all my brothers experiences too.
Scott Beyer
April 16, 2026 at 01:42
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Note to self – next time a survey from the VA comes, fill it out. They’re only receiving surveys from people who visited the VA Hilton locations.
Michael Johnson
April 16, 2026 at 01:42
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I don’t believe s*** that comes out of this admin
Matthew A Miller
April 16, 2026 at 01:24
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What a joke the VA and VAB are
Fuck Trump
April 16, 2026 at 01:18
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BS, this is just another lie that Trump blows out of his ass!
Larry Dorris
April 16, 2026 at 00:40
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I am a disabled Vietnam Veteran. Many years ago, the VA had a terrible reputation. But the last 15 years or so, it has been excellant until just
recently. In the suburban town that I live in, a new facility was built. It was fantastic. Since DOGE, the pharmacy is no longer there. Four of my six doctors were allowed to retire. They were not replaced. Now I have to drive a long way to see students from the local med school. For a few months, I had a sore in my ear. I could not get an appointment with a dermatologist. A nurse instructed me to take a picture of the sore and then Email it to the facility. I finally did get an appointment with a student. The spot was frozen but still remain. I hope to get this resolved soon. My faith and trust is wavering but hopefully after close to a year, the VA will repave my primary care doctor so I will have a point to go to.
Darrell Carlin
April 16, 2026 at 00:37
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Reading the story was a waste of time that I will never get back. It sounds more like propaganda given my actual regular interaction with the staff at the VA Medical Center in Dallas, Texas. Perhaps it’s just the facility in Dallas… But from what I have seen, the quality of the individuals that they hire to work there as techs and receptionists shows the desperation of the hiring department. Every department is literally a revolving door when it comes to staff. This lack of morale, often coupled with the recent DOGE cuts makes for the perfect storm of a morale-killer. On top of this, there have been numerous articles on shifting more to community care -possibly resulting in the end of the VA medical care establishment as we know it. So, it’s no surprise to any veteran on why the phones rarely get answered, and when they do… The person on the other end desperately needs training and phone etiquette.
Letty
April 16, 2026 at 00:13
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Is the a joke? Bc this is absolute nonsense. Not once had the VA given me good healthcare or been fair in the disability process. I don’t know of even one veteran that trusts the VA. This is complete bull sh i t!!
Tyler Parrent
April 16, 2026 at 00:04
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The John Cochran VA in St Louis is missing the mark as a whole. Please advise, this hospital is struggling. I have shifted all care away except for TBI clinic and Endocrinology. These are the two department I have found to be positive in St Louis hospitals.
fake fred
April 15, 2026 at 23:51
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fake news wouldn’t trust it period.
Steven campbell
April 15, 2026 at 23:40
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I’m a Vietnam Veteran but unlike several of the commentators in this article my experience could not be further from theirs. I received my first pacemaker in 20012 and my second in 2022 in a civilian hospital covered by Medicare. The treatment and the care were excellent but when applied for and was granted my disability from the VA it was with some trepidation that I made the switch, due to the type of letters that appear here. The reputation wasn’t great but i have found the opposite to be true. I received my intake from a former Marine who advised me that in the VA I would find some people who worked for the VA. and many who work for the Veterans. My interaction with the medical staff, cardiologists, dermatologist, general practitioners, etc has been exemplary, supervisor to that in the private practice, with some exceptions of course. I have felt nothing but care for me as an individual, not a statistical member of a group. I have had many appointments and have been seen earyor on time for every one. Each appointment has occupied enough time for a through examination and diagnosis of any concerns about my condition and discussion about my treatment, medication and lifestyle choices. I could not be happier or have more confidence in the medical staff. I have not been encumbered by red tape, certainly not as much as with Medicare or the Community Services of the VA, my only negative experience with VA, attributable to red tape and bureaucracy on both the civilian and VA side.
I have approached the matter of my health care as first, my problem, I have spent a lot of time and effort on lifestyle change. I have taken a positive attitude towards the people entrusted to help me in my health journey and they, the VA medical team have delivered.
Jeff W
April 16, 2026 at 12:02
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@Steven Campbell,
My personal experience with the Pittsburgh V.A.Health Care system has been very similar to the positive situation you commented on regarding the location of the V.A. Health Care system you utilize. Your comment is notably mindful especially with respect to your approach of your health care being first & foremost “your problem”….and sadly I think that that personal reality & notion is a concept that some vets seem to struggle with. I’m not exactly sure why that is…it might be that many vets are in less than optimal “places” mentally or financially….and as it ALWAYS seems to be the case…personal politics, governmental politics, including many of our political leader’s antics often antagonize the situation(s) many veterans find themselves in. You can sense a lot of anger and frustration in many of the comments here and obviously the V.A. system(s) should do its level best to address and to the extent possible try and mitigate each veteran’s specific issue.
Maybe we are fortunate or just “lucky” to have had the positive experiences at our respective V.A. facilities but I’m thinking there’s more than just luck involved…all I know is that the 2 main Pittsburgh PA area V.A. hospitals \ campuses have provided me with excellent primary care, diagnostic tests \ procedures, prescription services and my co-pays are very reasonable when contrasted with the Federal Blue Cross Blue Shield health care \coverage I had for nearly 35 years as a civil service fed Treasury employee. I actually DROPPED that coverage after retiring in December 2020 because the entire civil service Executive branch of the federal government essentially suffered a self induced “hijacking & administrative paralysis” over the entire Covid-19 mess. But that’s another topic for another day….
Best Wishes,
JW
Thomas B Lofft
April 15, 2026 at 23:37
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More veterans are surviving to live longer due to the efforts of Platoon 22 to give us hope instead of the regressive social rejection of liberal culture of 1965 to 1980.
Pat Ovens
April 15, 2026 at 23:35
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When I was in Global Reource Management, if an of my numbers were the LOW, I would have been laid off!!!
Maury
April 15, 2026 at 23:35
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How is trust in the VA high? Which regions are they surveying?
When I file complaints through patient advocate and they’re made public so that the people in complaining about and their friends can see/talk with me about them, how can I trust the VA
Joshua Sherwood
April 15, 2026 at 23:28
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Well I definitely don’t trust the VA. They took away the treatment that helped me the most with my pain management. Unfortunately they rather give you pharmaceuticals that don’t work and get you dependent on them. Thank goodness for the Elon Musk and his team for taking away the most effective treatment of pain relief now I have nothing and have zero relief or help.
Jeff Struthers
April 15, 2026 at 23:28
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The VA has always worked well for me, but now it has been tuned up.
Larry "Jake" Ensign
April 15, 2026 at 23:26
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Over the last few years, I have received hearing aids, “cheater” glasses, and earlier this year, successful hernia surgery through the VA. Used the GI Bill 50 years ago for college, and never thought that I would receive any more benefit from my service. A very pleasant surprise.
Brian Young
April 15, 2026 at 23:24
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This is laughable!
amanda shaw
April 15, 2026 at 23:22
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I find this really hard to trust.
Shawn Whittington
April 15, 2026 at 23:21
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The highest, biggest, greatest, most perfect… EVER!!! Best in all human history, some have said. Jesus… Jesus, it’s said, would have been envious of our outreach and support system.
Propaganda. Pure propaganda.
Thomas Calabrese
April 15, 2026 at 23:20
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Great service and great people! Thank you President Trump and thank you Secretary Doug Collins. You are doing a great job! I am indebted to you for taking care of me and my fellow veterans.
Alex Mancero
April 15, 2026 at 23:18
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I’ve been getting care from the VA for 13 years and this post looks like either satire or just a fake survey. There is no way veterans who actually get care from the VA trust the VA in these numbers. Veterans are struggling to get care and suffer from a suicide epidemic, often triggered by frustrations with the VA system. I have to take time off work to beg patient advocates to help me. VA employees show up late and leave early, and don’t seem to remember how important their jobs are. We’re better off privatizing completely.
Mark Melnicoff
April 15, 2026 at 23:05
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I thought DOGE had come through and stripped the agency bare. How is it that the VA is suddenly doing so well after it’s lost many of their experienced people?
Sean F
April 15, 2026 at 23:01
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You all are the saddest representations I’ve ever seen. Politically you take credit for things like the Fredericksburg VA clinic and others that were started by the previous congressional authorizations that “opened” while Collins was filling the seat and pass them off as accomplishments of this administration. You all are puppets of Donny “Jesus” Trump
Andrew Robinson
April 15, 2026 at 22:32
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I would normally not consider posting a comment here. I am not discounting any other vets experiences but I am extremely happy with the care provided at VA MHR. I could write a long winded comment listing a hundred examples but no need. I am immensely grateful for the care I receive from them. My primary care doc and team are fabulous. Had a colonoscopy one week ago and the entire team at the MHR GI procedure clinic were kind, efficient and left me feeling well cared for. Their mail order pharmacy system is amazing. Again, not discounting any other vets opinions but my opinion is that the care I receive is something I can express nothing but gratitude for.
Darwin Utynek
April 15, 2026 at 22:27
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It’s great to see how well the VA is performing and I for one am great full! ??
Robert Walczyk
April 15, 2026 at 22:22
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Guess I’m going to the wrong VA
Mike Dunn
April 15, 2026 at 22:12
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I am a boots on the ground Vietnam Vet and I only use the V.A. to purchase my medications. Over the years it seems like the general mood at the V.A. hospital has improved. Getting my heart medications has been an easy process and the primary care physician is polite even though they realize I am not going to use them for my medical care. I would not trust my overall health care to the V.A. That may no longer be fair, but the old horror stories linger.
RANDY MAYS
April 15, 2026 at 22:09
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VA dental is great. Wish I could say the same about the rest. Hard to get an appointment in a timely manner, and not much done when you get the appointment. Needed heart surgery in 2022 (right after my VA administered Covid shot), almost died from congestive heart failure, had AFIB. My mitral valve replacement surgery was scheduled at the VA and the day before the surgery, the doctor came in and told me if they did the surgery I would die. Then they sent me home. I went to a private cardiologist, and he immediately scheduled me for the surgery. The cardiologist said there was no reason the VA couldn’t do the surgery, other than maybe the $500,000+ cost. Recently my Primary Care at the VA said I couldn’t have a particular medication because it would cost too much. Nice criteria. No, I don’t trust the VA with my major health needs.
Paul Aliotti
April 15, 2026 at 22:05
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I have been with VA for quite a while, and it WAS good when I started with VA. During Trumps 1st term it got way better. you got appointments in less than 30 days, or the sent you into the community, but you were seen within 30 days. then Biden came and used covid to go full Obama care, all the good and experienced doctors were gone, and my VA is a full blown training center, The experienced doctor might be in another state, so video and AI seems to be who serves the students, and we are there for them to learn. With all the waste you could give every vet a zero deductible, go to any doctor Cadillac Plan plan and tou would have everyone loving you. You then could eliminate all the buerocrats and the taxpayers and Vets would love you. I have had bac issues for a long time and told by nuero surgen my back was a mess but he couldn’t do any thing get steroid shots and pain meds. I said these things can be done according to the major institutions, he replied “if you were 30yrs old, we might do that.” And there is a lot more to that story, and more stories.
I passed out due to uncontrollable coughing fit Passed out and fell 4.5 ft and landed on a raised concrete utility box chiped my skull cracked it also and broke my neck. I had a C-1, C-2 fusion, and continue to have back issues. They say my neck is fine all healed, while the ct, and other scans report the crack showed no sign of re fusing. The lower back they say is not a result of the fall. That comment is laughable!
It is all cover for one another. They learn what to type in their summaries instead of how to care for the patient!
Despite all that there are some good people there, that I do trust.
StealthFighter
April 15, 2026 at 21:59
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YEAH!!!! RIGHT!!!!! LMBO!!!!!!!!
William Dunsworth
April 15, 2026 at 21:58
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The VA has failed me.
StealthFighter
April 15, 2026 at 21:56
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WELL, I’ve lost hearing in my left ear!!! Probably my fault. I’ve tried to get help for months!!! I don’t know who is my Primary Doctor. I’ve asked for help. A nurse looked into my ear and could see blockage… TWO MONTHS AGO…. All I ever see are nurses during an appt!!! Maybe y’all could hire some doctors that will stay???? Just a thought!!!! I don’t see much CHANGE!!!! It took me almost 15yrs to get my disability!!! Final question: Are Y’all STILL SHREDDING DOCUMENTS?????
RONALD D PANKONIN
April 15, 2026 at 21:51
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I love not having to go to VA for Urgent Care & having them allow local Urgent Cares to take care of me, saves me a lot of driving. Also I like MPLS VA better I can not say why exactly but it seams better.
Maria DeVine
April 15, 2026 at 21:47
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I would trust these results more if the survey was completed OUTSIDE a VA reporting model. I strongly believe the numbers are skewed to project a false sense of security within the system, when there are thousands of veterans struggling with this flawed system.
Gerald Anselmo
April 15, 2026 at 21:47
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Will file elder abuse from er palo alto.
James Acton
April 15, 2026 at 21:32
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Who the fuck did they interview!?!? I know plenty of veterans. Not one of them sings the praises of the VA. Not one of them trusts the VA. If they think these numbers are correct they are living in a fantasy.
Jerome P Sims, Jr
April 15, 2026 at 21:15
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I agree! The VA has been a major contributor to my overall health and well being over the past several years. I have considerable confidence in VA care.
Antonio Navarro
April 15, 2026 at 21:15
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I have not receive any comment about my nasal phlalengeal carcinoma after my Dec.1999 have served during my times aboard the ship during Vietnam War around 1971 or 1972 aboard the USS Wabash AOR5 ,took my whole upper & lower tooth for non identifiable cancer & did not get any compensation or whatsoever
Matt Young
April 15, 2026 at 21:12
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Absolute garbage, had nothing but trouble and no help. Served oversees in Kuwait as a Marine Honorably Discharged have my service records but military lost my medical records, nothing but problems excuses and stress. Everyone I know has similar stories. The VA is horrible.
Matthew Mawhorr
April 15, 2026 at 21:12
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I flatly do not believe this, and neither does anyone else who has read the data and thought it through.
It might be true that 80% of the veterans *who use the VA medical system* trust the VA, but I think that it is telling that there is absolutely not one cohort of veterans enrolled in the VA medical system where a majority use VA medical care exclusively. According to the VA itself, only the poorest and sickest veterans use VA Healthcare exclusively. Let me expound on that. It is an objective statement of fact that it is almost always more cost-effective to not carry health insurance and to pay full price for VA medical care than it is to carry insurance and see a private doctor. I’m thinking here of veterans who are rated 0% for something or a veteran who at one time received indigent care and went on to have a higher income. Even someone who is expected to pay the full cost of VA medical care can receive their care for no out-of-pocket if they have even low quality health insurance thanks to the extremely favorable way that VA billing works. Despite that fact, and despite the fact that the VA treats community care as VA care so veterans can be treated by private doctors at VA prices, the overwhelming majority of veterans who are enrolled in the VA medical system still go private for at least some of their care. They are not doing that because their needs are being met. Some veterans like me were treated with contempt and walked out. Some veterans were simply not told what their diagnosis was, and still others feel that their diagnosis has been deliberately withheld. VA providers were some of the last to stop handing out opioids like candy, and it was just two years ago that the exact same problem that led to the 2014 wait time scandal cropped up again in the VA system. The problems persist.
I view numbers like the ones cited in this article as little more than cheap propaganda, published by an organization that realized it’s a lot cheaper and easier to publish friendly numbers than it is to actually be good at delivering on their promises. In some ways, it doesn’t matter. People that love the VA are going to fight for it no matter what, people like me who will never need VA healthcare again so long as I can source a broken piece of glass or a length of rope are always going to be prepared to look down on it. Thanks to the fact that the VA is going in hard on publishing propaganda, these two groups can’t properly frame the issues and come to a consensus on what is really needed. The real problem, in my opinion, is that these cooked numbers give people like that creature Gade the cover they need to say absurd things like, “if you aren’t being treated for it then maybe you shouldn’t be compensated for it,” with the obvious inference being that if you aren’t being treated by the VA then there’s nothing wrong with you.
We live in a nation where fifty years of policy choices have led to shortages in providers while the defacto blank check written by the ACA have come together to make healthcare so mind bogglingly expensive that only the uber wealthy can pay out of pocket for it, and VA still can’t bring a majority of the veterans who are already enrolled in the system to depend on them entirely. That doesn’t sound to me like a system that is always “at least as good” as private care. With all due respect to Phillip Longman, the VA is not and never has been “the best care anywhere,” and despite Suzanne Gordon and the VHPI’s best efforts, the VA is absolutely not the successful model that could be scaled and installed as a National Health Service. Fluffy reporting like what’s in this article not only doesn’t make the situation better, it confirms the doubter’s suspicions.
Andrew Palmer
April 15, 2026 at 21:11
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Well certainly not in the north of Utah that’s served by the SLC hospital and Community Care offices. Us vets in rural areas that are 1-2 hrs away from a VA facility and rely on CC wait 2-3 months for an appt even if CC gets it approved within that time. I’ve waited as much as 6 months for an approval of care and appt. It’s been this way for several years now, and it’s getting worse. CC called me on Monday this week to try and resolve an issue, it’s been 48 hrs now and still no reply as they promised. I’ve even paid for visits myself just to get the care I needed.
Robert E. Monrean
April 15, 2026 at 21:06
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My Pac Team 8 in Youngstown ohio…cares about me…So Blessed and Thankful.
Ray Vernic
April 15, 2026 at 21:04
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Dear VA,
I am a 20yr100% Disabled Air Force Veteran Desert Storm. My local urologist referred me to Mayo Clinic AZ for cancer treatment. I completed one treatment at Mayo Mar 2-6 2026 I filed my travel claim and was denied! This trip total was over $2800.00 I have several more up coming appointments at Mayo in Phoenix AZ. This one trip has put me into an emergency financial situation…… Not be able to meet my basic financial responsibilities. I have contacted everyone in the VA health system each and everyone one has stated they are unable to assist or help me, then send me on to the next representative.
Referring VA Facility: Las Vegas VA Medical Center
VA Telephone Number: (702) 791-9066
VA Fax Number: 702-791-9216/702-791-9217/ DME 702-791-9224/ RFS 702-791-9225
Referring Provider:
Referring Provider NPI:
Initial Community Care Provider/Facility: Las Vegas Urology LLP
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Ramel Kirby
April 15, 2026 at 20:59
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This is very political, sounds just like something this administration would say to make it seem like everything is good. My appointments have been spaced out longer since this new administration came in and cut a lot of the VA workforce. Sounds like a bunch of bs to me and the statistics shown look like bs.
James Monroe
April 15, 2026 at 20:58
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This is an outright lie and all of us veterans know it. The VA is a joke. I’m 100% disabled and still get my eye and dental insurance through my wife’s work. I also pay for my own therapy because your mental health department is a joke! You are lying and you know it!
John
April 15, 2026 at 20:50
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The follow-on strategy writes itself. Next quarter — “VA Benefit Denials At All Time Low.” Quarter after that — “VBA Processing Times Fastest In History.” By Q4 they’ll have the most engaged email list in the federal government.
All unintentional. All driven by disbelief rather than confidence. But the metrics will look outstanding right up until someone asks why the click-through leads directly to the comments section.
There’s a version of this that’s actually a useful lesson though — negative engagement is still a signal, and a government agency with any real interest in the population it serves would treat a comment section that goes 8:2 against the headline as actionable intelligence rather than noise to be managed. The engagement was there. The willingness to hear what it was actually saying probably wasn’t.
They set out to publish a victory lap and accidentally conducted the most honest focus group VA has seen in years. Pro bono. On their own infrastructure. Delivered directly to the most informed and motivated critics in their database.
There’s a PhD dissertation in there somewhere.
Accidental Ethnography: How a Federal PR Campaign Generated Unsolicited Qualitative Data on Institutional Trust Deficits Among Adversarially Engaged Veterans.
Nobody will write it. But it’s there.
John Lozynsky
April 15, 2026 at 20:47
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Who conducts this survey? The VA, or an independent outside company?
Joe Bloh
April 15, 2026 at 20:47
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What a bunch of fkng bullsh*it!! The VHA maybe, but certainly not the VBA!! We already know Doug Collins is a liar!!
The VBA is denying Veteran Claims at record rates!! We ALL know it!! These stats are a lie!!
William m. Hanley
April 15, 2026 at 20:44
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Thank you VA . Your community care program works fine.
Douglas Barney
April 15, 2026 at 20:42
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Indy VA is wonderful!
RE
April 15, 2026 at 20:36
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Just like the rest of Trump appointees, Lies and damn lies!
Frank
April 15, 2026 at 20:29
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This is bull crap. Sounds like President Trump wrote that crap for the VA, I can’t say I have ever spoke to a veterans who approves of the VA, the Va is full of crap, crappy workers and corruption. You all cost veterans more money than you are worth. I could not disagree with this any more. VA is worthless and so are its employees.
Robert
April 15, 2026 at 20:29
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This has to be a joke. Did the same person who wrote this also think Biden was competent? Lol ?
The VA is run like it’s a subsidy for poor people with sub par care or really no care. With the advancement in medical and response time in combat more of us have lived and they don’t know what to do. But regardless I’d trust a kindergartner to treat me better than the VA.
Steve Hamilton
April 15, 2026 at 20:29
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This is a bunch of bullshit. Service and trust at my local VA (Waco, Tx) is practically non existent. I have to wait months to see my PCP and when I get an appointment it’s been cancelled the day of for the LAST THREE YEARS. Requesting Community Care takes a minimum of three months. I’ve contacted multiple Veterans advocates, the IG multiple times and my Congressman Pete Sessions on three separate occasions and it does absolutely no good. Nothing ever changes. There is no accountability. You should stop putting out these bullshit articles trying to make yourselves seem like you give a shit.
Greg Freeman
April 15, 2026 at 20:24
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I call TOTAL FUCKING BULLSHIT on this article and Doug Collins leadership !!!!! He cut so many suppport jobs in Albuquerque that now there is only 1or 2 people working in every department for all 125,000 Vets in New Mexico. It has always been a fight to get the simplest care from the VA and now it is far worse !!!
charlie jackson
April 15, 2026 at 20:08
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IAM not one of them I have a disability claim that have been open over 20 years and still have not been fully completed now IAM on my way to the United State supreme court switch is a disgrace to me I should not have to do that but to get justice I have no other choice thank you for listing
Lisa Powelson
April 15, 2026 at 20:06
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This is a blatant lie.
No way-
April 15, 2026 at 20:02
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Bullshit. I’m a veteran that relies on VA healthcare and I’m calling straight up bullshit. I’m trying to seek care outside of the VA because I do not trust this administration and how it handles the VA healthcare system.
Michael
April 15, 2026 at 19:58
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“Overall trust in the Department of Veterans Affairs (VA) has reached an all-time high.” I’m calling FAKE NEWS on that . . .OTOH, maybe they asked only insurrection-friendly pedo-voters. The first thing Collins did was to follow the MAGA failure formula by firing tons of smart people.
Mike Ruble
April 15, 2026 at 19:57
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You’re masking the problem, i still trying to get my Hypertension since 2010 service connected.They never checked the military medical records or that I was currently drilling and reserves, which proves they did not review any action after my deployment and deactivated in 2006. It was Remanded and they didn’t even follow the LVJ and it was denied again. Decision was as the first one, they couldn’t find my records. There is no accountability, but yet you are claiming positivity of the claims and no one is being held accountable. The process VARO uses is manipulation or alteration of information, because if data reflects a desired inaccurate outcome. The CFile shows BP readings from AD to AFR and while participating in drills after my AD Deployment, none of this was used and without proves a 60 percent rating and since I have heart damage cardomegaly service connected. Congress gave the VA the right to determine service connections so the VA must ensure they understand the DOD policies; that’s why you are having issues.
You are lying
April 15, 2026 at 19:55
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Yeah this article is a lie.
Dave Thompson
April 15, 2026 at 19:48
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We’ll see how long Veterans First endures as America First plays out.
Steve Frass
April 15, 2026 at 19:41
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I’m sure that your survey is a little screwed up to look good. After the Doge cuts of last year, the wait time has been extraordinarily long. You can blow your horn all you want but the veterans who actually use the VA for health care know better. Just a fact check.
Michael
April 15, 2026 at 19:40
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this is nonsense. The VA can’t report on its own satisfaction metric. You need an external party to measure this. Absolute nonsense.
Fernando Fernandez
April 15, 2026 at 19:36
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My experience recently is that the support staff is over worked and understaffed. I had to continuously remind them my appointments needed for my up coming surgery. In some case my referrals were not sent out until I reminded them of the next steps. The staff is competent just lacking the time to cover so many patients. And recently they have reduced the staff even more. My confidence was higher in the past, just now so much.
Donald H. Palmer, Jr
April 15, 2026 at 19:31
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Thank you for these informative updates. It’s always appreciated
Scott Michael
April 15, 2026 at 19:27
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I think this survey was and is a joke I don’t know where you got these numbers but I never received a survey and I ask other vets in south east texas about this survey no body heard of it if they did you would really get real numbers because south east texas va is the worst place besides Washington state and Arizona va’s herein texas you have to begg for services and if you demand services or report it to the congressmens office get get red flagged the people here at the clinics treat you like a 2nd class citizen and use raseual slurs at you the doctors refused treatment 99.99 % of the time and the Houston va administration never answers the phone and you are on hold even for the operator’s and when the operator’s do transfer you you get place on hold for ever I once stayed on hold for 90 minutes and finally gave up 90 minutes wtf so if you want real numbers send every veteran this survey to include texas I promise you will want to vomit the real truth and stop making up numbers! Because you can stop any vet in this country and they will say the same stuff DON’T TRUST THE VA EVER unless you wanna die before help comes and as for the home loans unless you have a 720 credit score across all credit bureaus you will never get a va home loan and I mean NEVER I’ve tried hundreds of times over the past 25 years! I wish the best for the va but please stop the lies and fake news! You all are just making your selfs bad
RCallahan
April 15, 2026 at 19:21
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Shortly after the VA attempted to cut Veteran Benefits in a sly and sneaky way, they want to say they scoring high marks by Veterans. Do they really believe we are that stupid?
thomas
April 15, 2026 at 19:20
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Who the Flipping Flip wrote this? The Want to be man/child playing chef on his off time playing golf, watching TV, eating that big meal while watching TV. Straight out !!!!!!!! Fuck !!!!! I have to wait up to 40 minutes for a call center to transfer me to the outpatient clinic I called in the first place. My Clinic has not direct phone line in. My clinic currently has just one Doctor there (booked up for the next 3 months) I may as well be an amputee whom get just a half hour per month to learn to walk again. That is what community cure is basically doing. VA IS SO FUCKING GREAT NOW.
While we at it the COLA raise of 2.8% was great (was about $120 per month for a 100% disabled veteran). Looks good on paper – stripped 9 of 11 categories. Leaving only cost of new/used vehicles and the fuel needed to power them. The unstripped inflation last year was over 15%
Ted A Parks
April 15, 2026 at 19:16
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I have always trusted the VA for my medical needs. I have been in the system for 22 years and have never been disappointed. However, my trust in the VA has been shaken by the dishonesty of the lying coward Secretary Collins. He has damaged the VA Health Care System while lying to the public about it. Collins also launched the most catastrophic attack on disabled veterans in its history a few months back, but had to withdraw his attack when he was caught and exposed. His aim was to take benefits from untold thousands of disabled veterans, and when he was caught red-handed, he just dismissed the entire story as meaningless. My trust in the VA will soar once Collins is no longer associated with it.
Glenn Lego
April 15, 2026 at 19:14
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I lost trust in the VA during the pandemic. I went to the clinic for a blood test and I was harassed at the entrance for not wearing a mask. I was put on report for being “disruptive “ I have a reason for not wearing masks. A few years back I was injured in a car accident in which I got a dislocated shoulder, a fractured rib and a punctured lung. I got very short of breath if I had to wear a face mask. The doctor ultimately said I could wear a face shield but I can’t trust the VA to this day because of that incident.
Russell Paul
April 15, 2026 at 19:14
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VA Sec Collins is a liar as he continues to privatize the VA and rob Vets of our benefits instead letting Wall Street leech money out of the system. Collins has requested LESS money for the VA for next year.
Patricia Kraft
April 15, 2026 at 19:11
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I have always said the VA gives my husband, in missouri, and now my brother, in Ohio, the best of care. Always treating them with the utmost respect. Thank you from the bottom of my heart.
Respectfully,
Patricia Kraft
Edward Gongloff
April 15, 2026 at 19:09
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My Analysis of your VA Trust Survey Results
Based on my calculations, it appears that the survey regarding trust in the VA involved ten individuals. Of these, one person expressed distrust. Additionally, there was a disturbing incident in which one person you asked reportedly screamed in agony, possibly due to an accidental arm amputation under VA medical care. This incident can be interpreted as approximately 0.8 of a person expressing a lack of trust. Bringing the distrust percentage to 18.
Afterward, I believe a psychic medium was consulted to ask eight cadavers in an undisclosed VA facility morgue—who had died as a result of malpractice—and the two amputated arms from the earlier incident whether they were satisfied with their medical care. The medium reportedly indicated that the bodies and arms were content and trusting of the VA. Bringing the trusting percentage to 82.
This seems to be the most logical way your numbers work.
Kenny
April 15, 2026 at 19:03
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You sure AF didn’t ask me. I pay for separate Healthcare as a 100% Disabled Veteran because the VA is that horrible.
Ron
April 15, 2026 at 19:00
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I call bull as a veteran that uses it! I just had to fight for a proper diagnosis, a simple urinary blockage documented as a neurogenic bladder and was told it was my fault I did it to myself. 5 months with a catheter as I fought for care and no break from work. I switched va systems and got a referral to local community care to determine it was a prostate issue that turned out to involve cancer that was found after surgery. Trust my !!!!!
Christina
April 15, 2026 at 19:00
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82% really?! That’s not my experience as a veteran. DO BETTER FOR OUR VETERANS!!!! We don’t sacrifice for this country just to have subpar healthcare and resources. DO BETTER FOR VETERANS. Taking away care in the community call ins and crap for follow up care. I’ve been waiting weeks and sometimes months to get care. VA needs to do better. Such a joke right now!!!
JJ
April 15, 2026 at 18:54
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Cut staff by half and expect better results. Staff is overworked and underpaid. I was able to see the Doc. 1hour 45 minutes after my scheduled appointment. I doubt your data and conclusions.
Jim
April 15, 2026 at 18:45
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I have a hard time believing those stats! Must have been doctored, or a very select group interviewed. Most of us are tired of the long waits, being treated poorly like they are doing us a favor. Treated like if an issue arises with staff, we are the problem, never the staff. Having to wait 6 weeks for an appointment. Being told what our treatment will be, rather than asked how we wish to proceed. Or worse being told nothing is wrong.
HARVEY PERSONS
April 15, 2026 at 18:45
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YOU HAVE TO BE KIDDING AND SHOULD BE ASHAMED OF YOURSELF for putting out this malicious propaganda!!!
I spent over 2 hours on the phone (have the screen shot to validate and listened to a V. A. employee rant about the guy she was JUST taking with and hearing her husband drop the “F” bomb NUMEROUS times in the background. She did not appear to have disconnected the line and I listened on the “open mike” because I wanted to answer the survey at the end of the call, but when I tried to I got disconnected. I THEN called back to speak with someone and had the same thing happen. I find it amazing that when I do get an opportunity to express my displeasure and distrust of the V. A……..NOONE EVER RESPONDS to me. I ALSO find it interesting that when I sent, a very polite professional, TETURN RECEIPT REQUESTED letter to Secretary Doug, I NEVER received a reply from hi or his office. I also find it interesting that when I talk with V. A. employees and my V. A friends, they SHARE the SAME frustrations that I do. YOU SHOULD BE ASHAMED OF YOURSELF FOR SENDING OUT THIS EMAIL!!!!!!!!
I DO NOT say ANYTHING I cannot back up with FACTS!!!!!
I have sat across the table from the CHIEF OF STAFF at the V. A. Regional hospital in Decatur, who told me that he heard the saying over at the V. A. Benefits section was “DENY, DELAY, DIE!!!”
I have also sat across the table from the CHIEF MEDICAL OFFICER at the V. A. clinic in Marietta, Georgia, who time Mr……, “the V. A. system is broken and there is NOTHING you, me, your Congressman OR the new V. A. Regional Medical Director can do to correct it and I would appreciate it if you would quit calling you Congressman, I would appreciate it, BUT NOBODY wants to hear this FACT and address the problems
YOU SHOULD BE ASHAMED OF YOURSELF and there is NO-ONE the Veterans can turn to while y’all spout garbage like is in this “survey results email!
It will be interesting to see IF someone contacts me ! I could go on with FACTS AND EXAMPLES, but will not waste any of my time, since it will not do any good!!!
R. Johnson
April 15, 2026 at 18:38
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I have absolutely no doubt that there are people in the DVA who care wholeheartedly about veterans and let me tell you, you are seen and appreciated. However, as an organization, even the most dedicated VA employee would be hard pressed to not admit that the organization is more dysfunctional than ever since this administration decided to slash needed staff. I do not know a veteran who goes to a VA facility unless they have to. Instead of saying 82% of veterans gave VA a positive review, perhaps it would be more statistically accurate to say that 82% ‘of those interviewed’ gave a positive review of VA, but even that is unbelievable. Statistics don’t lie, but liars use statistics. Stop politicizing and do your job.
TRACY DEMOND GREY
April 15, 2026 at 18:34
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Well considering the report comes from the current administrations theory I dont believe it to be factual. Im fighting the va over travel claims for the first time ever.
Dustin
April 15, 2026 at 18:28
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My daughter turned 18 (still in high school) and automatically was removed as a dependent. That was five months ago and she still hasn’t been added back. Keep thinking people “trust” the VA…..
Patrick Harris
April 15, 2026 at 18:27
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I’m quite satisfied with the people and care of my V. A. But I worry about the short staffing and the stress and burden it puts on the care givers. It is much improved from the bad old days in the 70’s and 80’s
Joseph Shimko
April 15, 2026 at 18:27
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I have no issue whatsoever with trusting the VA with my medical care. My only concern is the time element at times as it can take 2-3 months for an available appointment. However, Community Care has helped in this regard. Also, they seem more willing to work you in if necessary. My many thanks to the VA medical staff at all levels.
Joseph Shimko.
Lin Hardin
April 15, 2026 at 18:24
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That’s crap. I’ve been waiting since July of last year to see a VA doctor… which they STILL don’t have at a my GA clinic. I have been in pain 10 out of 10 for months. I FINALLY had a quote “Video” conference with a clinician who didn’t know my records, tried to give me a double dose of meds, tried to cancel my urology appointment (if it wasn’t for a more informed nurse), gave me more antibiotics that STILL has not taken care of the problem and I can’t get lab tests for a CatScan or for Urology until June. The good news (?) is that I MAY finally have a primary doctor at my clinic when her kids get out of school in June – but I’m not betting on it.
Caron J Pludra
April 15, 2026 at 18:23
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I find these “trust” numbers extremely hard to believe. I know at least 5 vets who would strongly disagree. Also, how was this data acquired? I never got a survey. If you are truly interested in making the VA better stop glossing over the things that need to be improved with phony data. One of the biggest issues for me as a disabled, female veteran is the lack of female based services. Wait time for an appointment is still far too long. Just one of the many issues that need to be priorities. Semper Fi
Steve Williams
April 15, 2026 at 18:22
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I have always felt that the health care professionals were very competent, caring, and went out of their way to provide top quality care.
Unfortunately, the administrators and the cock-eyed procedures and policies they developed have been at the root of all complaints about the VA.
george fleming
April 15, 2026 at 18:20
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over the years i have had many problems with the Viera Fl outpatient clinic in many departments. Especially urgent care, dental, some primary care physicians who didn’t pay attention to my symptoms. There was a PA who was looking at another patient’s chart when discussing my care and it happened again the following year. They sent me home with pain medication when I had 5 bulging discs and then wanted me to have physical therapy. I had back surgery two months later at a Boston hospital. The Viera VA OPC needs to hire more educated and caring staff. Veterans deserve better care.
Patrick Oakes
April 15, 2026 at 18:19
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I don’t know who you guys polled for this but the multiple thousands of homeless vets and non homeless vets don’t agree with that statement.
Kent C.
April 15, 2026 at 18:15
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I am eternally grateful for the reception, care and follow up that I have continued to receive from our VA Outpatient Clinic in North Jacksonville, Florida. Every visit, I was greeted politely, professionalism was abound and the care was stellar. I personally worked in healthcare for 45 years and I can attest, my care by everyone there was incredible and positive. I thank God that after many years, that I was able to finally get the care and support that I needed. When I asked for things that I truly needed, they (VA) kindly obliged. I am sorry my fellow comrades have felt betrayed by a big system riddled with issues, but for me – it worked! Thank you America and thank you VA for being there for this Veteran when I needed it most.
Justin
April 15, 2026 at 18:14
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As a veteran this is a bunch of BS. The company I work for offers better medical than the VA. None of the Doctors want to be there and are always rescheduling appointments cause they decided to take a vacation again. And the attitude of some of the Nurses when I came up for my appointments they looked annoyed like I was bothering them. VA still needs some clearing out.
David Lewellyn
April 15, 2026 at 18:12
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I don’t believe you. I know what I hear is anecdotal but I certainly don’t hear a lot of good things. Personally, I left VA care because of the poor communication with VA docs, poor testing procedures and lack of concern by the health care personnel. I have also listened to the director and read his self serving, administration supporting comments. How can you lose so many health care workers at the VA and still say the trust is improving. Nope.
Jimmy Disbrow
April 15, 2026 at 18:05
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I would have to disagree with this article, based on my experience dealing with the VA. I chose not to see a “primary care” doctor though the VA, because so far the ones I have dealt with just don’t seem to care. Could be that they (doctors) are bound by restrictions from the VA. I had a serious shoulder issue that was only treated with physical therapy. After 15 sessions, my shoulder was worse and ultimately I went to my outside family doctor. After seeing an orthopedic surgeon it was determined that I needed total shoulder replacement surgery.
My other issue is the fight I have had with VA disability since 1995 when I retired. I have provided more than enough evidence and doctors letters to the VA board, to have them agree with the findings but only grade me at a 0%! I am still fighting for what should have been granted, and although at times I want to give up (which is what I believe they want me to do), I’m still fighting. I will say that there have been some needed improvements, it still has a long way to go. Just my personal opinion.
Davi
April 15, 2026 at 18:01
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I would like to know how Obama took my benefits away with no notification . I was never told I could lose my benefits because I make more then 38000 dollars but that is what happened with no notification.
George Tabor
April 15, 2026 at 18:01
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Thanks for reaching out to us Veterans. Sine 1968 I have always had excellent service from the personnel in the Miami VA and Hospital.
John Carreto
April 15, 2026 at 18:00
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I don’t believe those numbers. The VA STILL has a LONG way to go. I’m grateful it’s available but it’s not often easy getting appointments, medications and consistent care. The providers in general are decent BUT the rest like MAS clerks, schedulers, operators lack competence and professionalism.
Rick Flood
April 15, 2026 at 17:58
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This is all bs for me. I go to the newest and largest VA in Florida and for years I’ve had huge kidney stones and got nothing but delays. Somehow, now my whole va only has one urologist left. They sure didn’t cover this on my enlistment contract small print. Something like ” we will only help you when it is convenient for us to do so and only if we can find a doctor for your problem that won’t charge us too much. Trust the VA? NOT!
Christina Passafaro
April 15, 2026 at 17:57
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This is some selective polling for sure.
Rich Rriemer232@gmail.com
April 15, 2026 at 17:56
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Please call me to much to cover.
Rich Riemer
Bryan James
April 15, 2026 at 17:54
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I find this extremely hard to believe, but I am sure I am biased.
I definitely trust the VA 82% less because they are stealing $11k from me over an administrative error. Literally just an incorrect name and that entitles the VA to take $11k away from me and my family.
Perfect timing too, as I told the VA I was about to be laid off, and I was. No one will even have a conversation with me, I was just denied every request I made.
So no, I do not trust the VA. My PTSD and anxiety are through the roof especially when it comes to paperwork. What if there is a simple mistake that makes the VA empowered to take another $11k?
William Tomlinson
April 14, 2026 at 20:39
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Doug and Paul,
The record-high trust numbers sound good on paper, but they’re masking a serious problem inside the VA.
You have senior leaders, many of them SES and GS-15, who don’t give a damn about Veterans. They spend their time kissing-up to their own supervisors while treating their employees like crap. Worse, most of these leaders aren’t even Veterans. Yet they’re the ones telling actual Veteran employees how to do outreach, engagement, education, and training ‘for’ Veterans, as if they know what’s best for those who actually served. Plenty of good civilians supporting the VA mission, but a few in senior positions who are keeping your trust numbers lower than they should.
These career leaders have just learned how to work the system, they are tone-deaf, lack any real accountability or self-awareness, and are a disgrace to public service. They’re doing a serious disservice to Veterans and to the actual VA employees trying to serve those who served.
If you’re serious about building real trust (not just better survey scores) then make OPM 360 Leadership assessments mandatory for every SES and GS-15 leader immediately. Anything less will keep undermining the “Veterans First” promise.
Earwin Wade Brooks
April 15, 2026 at 18:05
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Is this so called ‘trust’ in the room with us? ????
Louis
April 15, 2026 at 18:33
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I agree. It’s all about quantity, not quality. ICARE doesn’t matter to the higher ups (GS-12 and above).
Deez nutz
April 15, 2026 at 20:56
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I’m around veterans everyday, and I’m a veteran. Aside from dental, I never hear anything good about VA care.
I’m calling absolute BS
Shaver
April 16, 2026 at 01:00
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There is no way these statistics are accurate. They have always stacked the stats, but this is just blatant.
Kirt Love
April 14, 2026 at 11:28
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The GCMS fight with VA and medical science
You would think with modern medicine certain things would be easy standards by now. What is not, is diagnostics. Its a closely guarded secret the military put a cap on. They dont want other countries to solve certain mysteries. So controlled technology is very hush hush save DARPA.
Gulf war vets live with conditions that can easily be identified and treated by current medicine. Both lipophilic toxins and genetic anomalies. Both only require positive identification. Well, this is the same thing for rouge countries and there military. Since we already deployed, we are no longer of value and are expendable now.
VA wants to play stupid about the diagnostics. In fact, its almost a disease itself of steering away from the final frontiers. As the flood gates would open on claims. Not true, because the flood gates would open on successfully treated veterans that would not need dependent long term medical care. As we restore them to before the war. Short of amputations. Guess what, that is now here. A very closely guarded secret.
For me, the fight has begun on finding a GCMS for each test and value Im pursuing. By itself, it has flaws. So tweaks have come along breaking GCMS into subcategories.
Single Quadrupole (GC-MSD): The standard for routine analysis, offering reliable identification and quantification.
Triple Quadrupole (GC-MS/MS or TQ): Used for advanced, high-sensitivity, trace-level detection in complex matrices.
Time-of-Flight (TOF-MS): Provides high-resolution, accurate mass data, suitable for unknown identification.
Ion Trap MS (ITMS): Capable of high-sensitivity
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analysis, allowing for structural studies.
Portable/Field GC-MS: Used for on-site monitoring, including volatile organic compound (VOC) detection.
SHIMADZU CORPORATION +4
In every case its about the release of the IONs and the transport time in the column. Including number of sensors. As some require tricks to get the positive sample they need. Its not 100% straight forward thanks to quantum mechanics.
USDA, FDA, EPA use these to test foods. Milk is always in question. They already have standards and confirmed results. It was this very method 30 years ago that sounded the alarm bells. Which have been kept tightly under wraps. As milk is hardly safe due to water supply issues.
Im learning to pick apart the faults of the GCMS equipment in order to find the right method for the coming job. As up till now no one wants to step up for this. They want me to limit this to one thing and prove only that. When Im looking at 4,000 probable cause elements directly or indirectly in lipid solutions. I want nothing left to chance here.
Every bit of this would and could be solved in a Toxic Exposure Pathology Center if VA was sincere. They are not. Following directions from military medicine asking these remain secret. That solving this aids our enemies.
I have my work cut out for me as I work on becoming a global subject matter expert on GCMS. Ive already been going this way for years having built a low end version. The real trick is building or borrowing the much more expensive models. But, Im being proven right now that Im in a super narrow window from one to the other that isnt public. How do I make it public?
This is the final frontier for GWI vets and they dont know it. Ive crossed that line and now pushing for medicine to answer me. As POPs and PFAs force this soon in other circles. Ive quoted Dirty Dozen for years now, and only this year have the major media begun to use it.
The era of Lipophilic medicine when it takes front stage.
P. Poole
April 15, 2026 at 23:15
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While I am not a veteran myself, my husband is, and upon reviewing this article, it is evident that there are inconsistencies. Although this information may be accepted by some, it does not align with my understanding. The claim that 82% of veterans trust the VA to uphold the nation’s commitment to them is not credible.
Joseph Sherrod
April 13, 2026 at 06:42
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I am a veteran have been with the VA a long time and I can tell you, you don’t see a lot of good at the VA medical facilities. I just found out the other day that I have 4 bulging discs in my back and have had them since 2022. I was never told. Been dealing with back pain since 1988. Not impressed with the doctors at all!!!
Totally Real Stats
April 15, 2026 at 18:47
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Yea the continued backlash about cuts, use of our data in AI and everything else really speaks to our trust. Its like how 100% may approve of a person, unbelievable and sad.
S Wilkey
April 15, 2026 at 19:12
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I wish that statement was true!
I call BS to it. I know ow i am not being helped but rendered for proper medical care for my CRPS. I get medical gaslighting from the so called VUSN23 Leadership and VHA Leadership as well sadly. I need real help not gaslightingm
StealthFighter
April 15, 2026 at 22:01
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You got to see a DOCTOR???? You’re lucky!!!!!
Maury
April 16, 2026 at 00:27
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Unfortunately, if you get diagnostics at the VA you need to review them yourselves.
I’ve had many issues in the past three years, diagnostics would have a lot of findings and then impressions would say nothing and providers would only look at impressions.
I had two cspine x-rays 14 months apart, one while I was going through severe back and neck pain -normal.. next one after a fall, still full of pain, suddenly the findings show deterioration had worsened.. in 14 months my condition deteriorated while actively being denied treatment.
This article and the survey are bologna
Aaron Varga
April 16, 2026 at 01:43
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Agree 100 percent. These surveys must be flawed. The VA and VHA specifically has gotten way worse for me since I was honorably discharged in 2016 and it wasn’t impressing me back then either. Lots of major problems. No accountability. Tons of legal shields that leaves no one held responsible or accountable for lack of care, lack of timely care, and mistreatment. Pretty sure the VHA is still on the GAOs high risk list and has been for over a decade. I’ve reviewed the government reports.
Alan Anderson
April 13, 2026 at 02:09
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Clearly a political statement/artical but Veterans are calling BS. Maybe in a couple highly visible locations buy here in the heart of America know and are vocal about the inept, and ignorance of our local VA physicians. There is nothing but axillary care available to me. OKC VA is in a 74 year old building with elevators that haven’t worked in over 7 years. In a wheel chair its near impossible to move between floors. Myself on 3 seperate days I was forced to wait through 7 cycles each before I could move even a single floor. We should not be begging, contacting everyone including the Director only to be ignored. Taking it to the local news and still after calling IG it took over 12 months to get even one of the 2 broken elevators in the only parking lot repaired. I went on my own to civilian doctors to address my cerebral strokes because the VA simply dismissed me. It was only after getting an up to date pacemaker to get a MRI before I got anyone’s attention. In my case this was criminal negligence. I have 12 events in 2 years while the VA doctors dismissed me while begging for help.
To say approval rates have improved is laughable.
JT
April 15, 2026 at 19:08
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I think this article is complete baloney, especially after the VA tried to strip disability from veterans. The quality of care differs greatly throughout the US too. There’s much to be appreciated for, but there is much improvement needed.
Frank
April 16, 2026 at 09:28
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VA barred me from attending a medical program, resulted in me getting expelled for refusing the covid vaccine. My gi bill was wasted, locked up, my gpa tanked, my life fell apart. All I asked for is the VA to make it right. I would like to go back and finish my degree. My hard work has been lost to time. Now the narrative on covid has changed. No promises kept.
Scrapiron
April 12, 2026 at 19:05
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I retired from VA Medical
I have a hard time as a Veteran believing this story. Must be selective interviewing.
Dan Bardell
April 15, 2026 at 19:04
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Haha. Damm, I needed a good laugh. If you want to die waiting for care, the VA is the place for you
StealthFighter
April 15, 2026 at 22:03
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You got to see a DOCTOR???? You’re lucky!!!!!
amanda shaw
April 15, 2026 at 23:24
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It’s a lie for sure. ?
SF Veteran
April 16, 2026 at 10:31
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Timely Care and Trust – NO
I retired from the Department of Veterans Affairs with over 30 years of service, and I am also a Veteran with a 100% service-connected disability rating. While I am grateful for the care that is provided, I have consistently struggled to receive timely and appropriate care through the VA system..
In my experience, the issue is not the quality of individual staff, but the process itself. Delays, administrative barriers, and approval timelines—sometimes stretching into years for relatively routine care—are unacceptable. As a result, I have been forced to seek and pay for both general and service-connected care out of pocket.
I am the only one concerned with my care, and waiting years for approval for even simple treatment is mind blowing!
I was not given the opportunity to participate in this survey, and feedback from Veterans experiencing these issues should not be overlooked.
While I hear positive reports about VA care in other parts of the country, that has not been my experience in Florida, specifically within the Miami Health Care System. Efforts to control costs take priority over timely care, resulting in Veterans going without needed treatment. In some cases, Veterans are limited to a set number of visits in certain specialties and are required to try and fail multiple approaches that are known to be ineffective before the appropriate treatment is approved.
Janie
April 16, 2026 at 13:37
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Timely Care and Trust – NO
I retired from the Department of Veterans Affairs with over 30 years of service, and I am also a Veteran with a 100% service-connected disability rating. While I am grateful for the care that is provided, I have consistently struggled to receive timely and appropriate care through the VA system..
In my experience, the issue is not the quality of individual staff, but the process itself. Delays, administrative barriers, and approval timelines—sometimes stretching into years for relatively routine care—are unacceptable. As a result, I have been forced to seek and pay for both general and service-connected care out of pocket.
I am the only one concerned with my care, and waiting years for approval for even simple treatment is mind blowing!
I was not given the opportunity to participate in this survey, and feedback from Veterans experiencing these issues should not be overlooked.
While I hear positive reports about VA care in other parts of the country, that has not been my experience in Florida, specifically within the Miami Health Care System. Efforts to control costs take priority over timely care, resulting in Veterans going without needed treatment. In some cases, Veterans are limited to a set number of visits in certain specialties and are required to try and fail multiple approaches that are known to be ineffective before the appropriate treatment is approved.
Steven Peterson
April 12, 2026 at 15:24
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The VA lies to the public, as someone who served in the Navy, national guard and retired from the Army, the VA has been nothing but issues. I got leukemia in 2020 and since that day they have been trying to gaslight me every single day and kill me every other visit. i hope hell is warm
Kevin Medina
April 15, 2026 at 18:50
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All time high approval rating, I guess he thinks we forgot about the orgies at the Tennessee va.
Over the past two years, I have encountered considerable difficulties with the VA regarding my access to chiropractic care. I have found that chiropractic treatment yields positive results for me. Nonetheless, my doctor recommended an MRI, costing $3600, prior to approving chiropractic care. Following the MRI, my doctor stated that he was unable to interpret the chiropractor’s notes and could not identify any signs of improvement, leading to the denial of chiropractic visits. It is important to note that the VA’s cost for 10 chiropractic visits ranges from $400 to $750. I communicated to my doctor that the chiropractic treatment was effective, but he employed his medical expertise to justify a costly test that was seven times more expensive than the treatment, ultimately denying it. This highlights the VA’s fundamental problem, where more resources are devoted to denying treatment than providing it. If they cant read the notes they will deny the patient.
Same visit I requested chiropractic care I complained about my left hip telling my doctor it hurt and I needed help. He ignored me, this week after a month and a half the nurse writes me online to ask which hip it was again?
Doctors are not held accountable for their negligence or low standard of care and we suffer.
AMELIA L PEACOCK
April 15, 2026 at 19:53
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I am extremely curious as to the demographics and location of those who took this survey… are they the Easy patients, who enter a facility twice a year for a check-up, those that use retirement benefits instead of their VA rating, or civilian benefits instead of VA disability benefits to receive care?
I definitely don’ believe this to be true (there are factors not being spoken of here). False advertising decreases trust.
Amelia
April 15, 2026 at 19:58
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I am extremely curious as to the demographics and location of those who took this survey… are they the Easy patients, who enter a facility twice a year for a check-up, those that use retirement benefits instead of their VA rating, or civilian benefits instead of VA disability benefits to receive care?
I definitely don’t believe this to be true (there are factors not being spoken of here). False advertising decreases trust.
Happy Camper
April 9, 2026 at 10:11
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I believe there are some who are justified in their anger towards the VA, but I myself, am extremely grateful for the care I have received over the last 5 years. My local Health Care Team saved my life. I have on average, 8 VA Medical appointments per year, and I can’t think of one time when I ran into another vet in a waiting room or cafeteria that was unhappy with the care they were receiving.
Aaron
April 15, 2026 at 18:02
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Who do they poll the old timers in the dementia ward… The VA continues to fail Veterans daily. I worked at the Bedford VA in Massachusetts and am still a patient there. They treat me like a drug addict. They CANNOT be trusted. I have to double check that they did what they said they would do. The nurse will lie just to get you off the phone. There is no accountability or any type of checks and balances. When “mistakes” are made nothing happens. Everything there is meant to waste your time. No efficiency at all. I stopped even trying. The VA needs real oversight.
Matt Majeski
April 15, 2026 at 23:08
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After being a disabled and medically retired vet, I question this statement. Seems very politically partisan vs a statement around meeting veterans needs for care. The VA may attempt to provide high levels of care but I do not trust it to do so. Veterans have become s a political tool while their care is a budgetary number. When their care is prioritized and provided for regardless administrations, then I would accept a VA statement of support. This current assessment of efficacy over 10 years does not appear beholden to actualized truth of the years. I challenge the administration to provide for current numbers while recognizing that actual change in a large bureaucracy requires time to allow for that change. Local VA services have improved but systematic “trust”- I question.
Wing
April 7, 2026 at 17:15
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Received care from South Texas. The Psy Pharm L. Petcock? Peacock? was late for a VCC appointment on 4/2/2026 830am, showing up non-apologetic, arrogant and unapproachable. She started off reading the note from social worker. Then, without hesitation push back to the patient to go back to the social worker and tell the patient to DIY to find out some other type of department as if the patient is fully mentally and physically capable which is really offensive to someone need help and under her care. When she triggered the sense of the patient by her indifference and arrogance, she told the patient she’d hang up and that exactly what she did.. she has nothing accomplished; mission failed. Her incapability to care, insensitive to trigger patient angry is toxic to her team. After her fail mission, there is at least 4 to 7 South Texas staff, Vet crisis hotline, patient advocate team, coordinators has to cover her failed mission. Patient is severely harmed.
Ernest Henson
April 15, 2026 at 19:08
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I commend va for sending out surveys.
I have personally received many and I always complete them honestly.
I have overall received decent health care since 1989 and it has gotten a little better but 93.6 on the health care side is really hard to believe.
I would think 80percent max.
Primary care I score maybe 70, pharmacy and lab I would score much higher
Charlie
April 7, 2026 at 15:20
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This survey is from the first quarter of FY-’26, meaning October-December of 2025, before the current administration took office. I’m willing to bet if you conducted this survey again, the results would be drastically different.
Marcus
April 15, 2026 at 22:50
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The current administration took office in January of 2025, and the surveys took place after that date. Apparently veterans support the current administration (as they should.)
Mark Melnicoff
April 15, 2026 at 23:08
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Charlie, you said that “This survey is from the first quarter of FY-’26, meaning October-December of 2025…” That is the current administration. Did you mean to say “This survey is from the first quarter of FY-’25, meaning October-December of 2024…”?
James Mayberry
April 6, 2026 at 16:32
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The VA is helping me!!!
Alex
April 15, 2026 at 18:37
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That’s a damn lie. I don’t trust the VA at all.
Nealy Warren
April 6, 2026 at 16:23
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We do have the Greatest & most competent VA (Healthcare Professionals in the World) Bar None…Thank You VA
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